12 replies to this topic

[Thanatos676]

I sent in an email to support 3 days ago and have yet to receive a reply. I know these things take time but as it pertains to Project Phoenix i think a bit faster response is warranted....

How long should i have to wait for a response from the support team?

[Brodi]

Lets see... I waited about 4 days to get response. Write them that you want to resign from phoenix program and want Your money back. After that you will get answer in one day

[Thanatos676]

thats not what i want..

[Agyar30]

Same here. No answer since Friday. Amazing.

[nj3030]

same here. gotta love quality customer support.

[NuKulaR]

Thats nothing.
I contacted support on Sept 19th, reminded them on Sept 22nd that i still have no feedback.

Guess what. No answer until now....

[Agyar30]

This should be a new chapter in The Hitchhiker's Guide to the Galaxy, how to contact a nonexistent support, as an experience from Marvin the paranoid droid. We could learn a lot.

[Chavette]

By few days they mean few WORKdays. Its easy to complain about 3-4 days if you sent it during weekend.

[Agyar30]

Thanks Muggins!

[Goose]

Actually, I was getting responses and auto-responses yesterday, but today I get nothing, as though a server went down.

[Thanatos676]

Thank you muggins for the reply!

[Tolkien]

Ditto,

Didn't get an auto-reply yesterday. I'm hesitant to send a new email though since that would just make the load worse.

[Thanatos676]

My issue was half fixed..still waiting for my reply email to be addressed lol..

My hope is this is fixed before the 15th...