10 replies to this topic

[Kyle Polulak]

Crashed to Desktop? Fatal Error? Frozen? Let us know what happened here!

Please attempt to respond to the following questions in your responses:

• Was any error message provided with the crash, if so, which?
  
• Where in the game or menus did the crash occur?
  
• What steps had been taken prior to the crash occurring?
  
• Does the crash re-occur for you if repeating those same steps?
  
• What are your video settings, did you change them since last patch?
  
• What are your System specs? (You can include them in a [spoiler] [ /spoiler]

In some cases we've seen that deleting the shaders folder and relaunching the game will solve these crashes and related issues.

Simply delete the shaders folder located here by default:
C:\Games\Piranha Games\MechWarrior Online\USER\Shaders
Otherwise, please use our new repair tool, which will verify your game directory files and repair any file issues:http://mwomercs.com/...public-release/
Remember to contact us at support@mwomercs.com with your dxdiag for additional 1-to-1 support from our Game Masters!

To find your crash dumps for support, the file is labelled "crashdump.dmp" and the default location is: C:\Program Files (x86)\Piranha Games\MechWarrior Online\USER

[Juuso Karhu]

• Was any error message provided with the crash, if so, which?

After patch I've had 3 screen freezes during mid game. No error message, I just had to kill the game. After the freezes I reinstalled, left the patcher running overnight. Today I tried to start 2 matches and they both ended to a cryengine error. Something about bytes. 128 being 0 or somesuch. Need to take a screenie of the message at some point.

• Where in the game or menus did the crash occur?

Those screen freezes did just happen quite randomly. The cryengine errors came when I tried to start a match.

EDIT: Another freeze. In Crimson Strait, piloting a highlander. I was turning my torso fast to see who was shooting at my back.

• What steps had been taken prior to the crash occurring?

The screen freezes were quite random. The mech was on the move. Every one of them has been in a different map.

• Does the crash re-occur for you if repeating those same steps?

The cryengine error came at the same point, at the start screen of a match, before the arena was loaded.

• What are your video settings, did you change them since last patch?

No blur, all sliders at high except shadows at medium. No changes to before patch.

• What are your System specs?

Spoiler

Windows 7 prof, Intel core duo E8500, 8gb ram, GeForce GTX 560 Ti HAWK.

Edited by Qurrah, 08 November 2013 - 03:17 AM.

[xCico]

dunno what is happening but i started to block every match in row, Im playing on 1440x900, ALL LOW,
MY SPECS:
Intel G530 2x2,4GHz
GTX560
4GB RAM
Win7 x64

To respond on all questions:
1. Nothing just freeze
2. Mostly at begging of drop and 1 min after
3. Hmm, everytime on different spot?
4. Yes.
5. Sometimes I've changed but mostly on ALL LOW and 1440x900.

Aaand I runned also 3x repair, last 2 helped but after 2 days same thing again ...

Edited by 19cico96, 08 November 2013 - 12:28 PM.

[SirDubba]

Just letting you know that RepairTool did it's work once again ^^ (It's a second time now)
I got random freezes during drop preparation/early game, but not anymore after TheTool found one mismatch and reseted my rendering options.

[Braidedheadman]

Not a day goes by where this game doesn't freeze mid-match. Hell, it's even done it to me while tuning my mech in the testing grournds. I've even gotten a couple of genuine CTDs with no error message since the last two patches.

You've said you can't duplicate this problem reliably, which I find hard to believe given how many people reliably drop nearly every game. What do you need, PGI? Do I need to run down to your office and drop my PC off on your front door so you can "duplicate it" on my rig? Seriously, I'm just around the corner. This would be trivial for me to accomplish and I'm just pissed enough to where I might actually be motivated to do it. I'd like to give someone a piece of my mind while I'm at it.

Edited by Braidedheadman, 11 November 2013 - 03:00 AM.

[Irishwrath]

I have the infamous black screen like so many others. It did not start until the last patch.

The match begins to load into the standard black screen and then it minimizes and I end up at the Mech Warrior screen.

Sometimes I can play 3-5 matches before it does it.

CPU: i7 2.6Ghz
Ram: 8GB
Vid: ATI HD5800 1G/256 bit
OS: Win 7 64-bit
I run in Window Full Mode

I've:
- Uninstalled the game several times
- Run the repair tool several times
- Uninstalled and reinstalled vid drivers
- Updated to beta drivers for vid card
- Cleared cache

[Juuso Karhu]

Now I got the screenie from the cryengine error. Happened in forest colony. Repair tool found some problems with the map, so that's likely to be the case. The error message says:

"CryEngine Error
FRead did not read expected number of byte from file, only 128 of 0 bytes read."

And if it's of any use, I got a 12mb crash dump available.

[Husker Adama]

• Was any error message provided with the crash, if so, which?

- No message

• Where in the game or menus did the crash occur?

- Map Loading, Team / Lance page before entering match or during the battle.

• What steps had been taken prior to the crash occurring?

- It's random but when i'm in a battel, first I have a freeze, then a black screen when I try going to my desk and back in game.

• Does the crash re-occur for you if repeating those same steps?

- Random

• What are your video settings, did you change them since last patch?

- I tried in High with low shadows and now i'm in medium setting but I haven't less crashes,,,

• What are your System specs ?

Spoiler

Operating System: Windows 7 Professionnel 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130708-1532)

Language: French (Regional Setting: French)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: EP45-DS4
BIOS: Award Modular BIOS v6.00PG
Processor: Intel® Core™2 Duo CPU E8400 @ 3.00GHz (2 CPUs), ~2.7GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM

Card name: NVIDIA GeForce GTX 285
Manufacturer: NVIDIA
Chip type: GeForce GTX 285
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_05E3&SUBSYS_24901682&REV_A1
Display Memory: 2796 MB
Dedicated Memory: 1005 MB
Shared Memory: 1791 MB
Current Mode: 1680 x 1050 (32 bit) (59Hz)
Monitor Name: Moniteur Plug-and-Play générique
Monitor Model: P223WB
Monitor Id: ACR000E
Native Mode: 1680 x 1050(p) (59.954Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.3158 (English)
Driver Version: 9.18.13.3158
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 10/16/2013 01:48:05, 18243632 bytes
WHQL Logo'd: Yes

Edited by Husker Adama, 13 November 2013 - 12:50 AM.

[Brodie - GFY]

Having almost the exact same problem as Husker Adama. Never had any problems with connectivity or crashes until 2 days ago.

Was any error message provided with the crash, if so which?
None.

Where in the game or menus did the crash occur?
Map Loading, Team/Lance page before entering match or during the battle. Also crashes 100% of the time I alt tab to desktop.

What steps had been taken prior to the crash occurring?
Entering into a battle as normal. Crashes in the match lobby or map loading seem random, but alt tabbing seems to crash the game every time.

What are your video settings, did you change them since last patch?
No. And they have been working fine for 6 months.


Downloaded the fixer, ran it. Didn't work, so I uninstalled mwo and re-downloaded. Still not fixed.

[tulip]

Hi there, I'm having frequent crashes these days (screen freeze+sound loop), it got much better between sept-oct but it's back to being as bad as early last year before your big push for stability and optimisation. Unaffected by the repair tool etc.

Omicron logs show "[Error] Runaway thread" being the culprit, same as before. I've sent support my full dxdiag + omicron logs before and was told they had enough ( I did send 20+), if this stance has changed and you want more do say so and I'll oblige.

[MrDoggss]

• Was any error message provided with the crash, if so, which? No error message.
  
• Where in the game or menus did the crash occur? After pressing Launch, before map pre-screen.
  
• What steps had been taken prior to the crash occurring? First crash - logged in, played 1 game with trial Blackjack, switched mech to Kintaro 19. Launched game and it crashed. Logged back in, Kintaro stuck in game, played 1 game with Jager DD, switched mech to trial Blackjack, launch and crash again. Logged back in, tried to launch assault game with Kintaro 19, game crashed. All crashed are to desktop, no error message and just after pressing launch.

• Does the crash re-occur for you if repeating those same steps? Pressing Launch 6 times got me 4 crashes.
  
• What are your video settings, did you change them since last patch? Same as before.
  
• What are your System specs. Intel i5 -3570k, ASRock Z77 Extreme 4, 16 gb ram, Windows 7, 2x NVidia GTS 450. All running normal, no overclocking.

Edited by MrDoggss, 18 November 2013 - 12:46 AM.