30 replies to this topic

[sneeking]

not far from the truth man

[sneeking]

in answer to over wolf guy, I was running on win7 home premium 64 with 4gig ram and amd fusion with an online gaming profile enabled at the time.

I now have 12 gig ram and don't run fusion so perhaps if I reinstall ow I may not have trouble.

[OWRaif]

=)

You can ll definitely turn to me if you have any issue with Overwolf whatsoever, even if it's just a feature you guys want for the game. That's my job, to be the guy you all turn to

We do have our own forums (shameless plug) and a support system but you are all more than welcome to PM me here or email me at Ari.Cashriel@Overwolf.com. As for that "faceless crash suport" well, that's me too. Any mail you send to Team@Overwolf.com or Support@Overwolf.com is me

I see, so MWO is crashing.... Hmm... Well, I'll need those logs from people who are experiencing those crashes or had those crashes so I can see what exactly is causing it. There's a lot of info on those logs, so it would help me track it down because we can't reproduce it here in our labs.

sneeking, on 22 December 2013 - 03:00 PM, said:

in answer to over wolf guy, I was running on win7 home premium 64 with 4gig ram and amd fusion with an online gaming profile enabled at the time.

I now have 12 gig ram and don't run fusion so perhaps if I reinstall ow I may not have trouble.

Hmm reading what AMD Fusion does, it could be the culprit for you specifically unless all of those crashing are using it. It closes processes in the background to free up RAM and CPU power so it could be that it's closing something that MWO and Overwolf both need to play nicely together. If you run it again without it let me know if that helped you.

Smittiferous, on 22 December 2013 - 02:24 PM, said:

Yeah but face it, there ain't anything else to do in Perth dude:P

Perth?! Jelly man... I've always dreamed of going to Australia, had a girl I knew who's from Perth....

Edited by OWRaif, 22 December 2013 - 11:31 PM.

[Ren Kurogane]

list of things i have experienced so far:

20.12.2013
1. TS3 + Overwolf installed
2. both of them ran in background (without any changes to their settings)
3. ran MWO, FPS (feature from Overwolf) showed at lower-right screen
4. MWO crashed when searched a match
5. back to point 3
6. back to point 4
8. "this" thread created
7. uninstalled Overwolf using Revo Uninstaller
8. registry cleaned using CCleaner
9. ran MWO, no crash anymore

22.12.2013
1. Overwolf reinstalled
2. ran Overwolf + TS3 in background (without any changes to their settings)
3. ran MWO
4. no crashes

i didn't run any game or graphic enhancer. would love to send you the log file, but it's already deleted by either Revo Uninstaller or CCleaner

my laptop specification is: intel i7-4700MQ ~2.4GHz, RAM 8gb, Nvidia GeForce GTX 765M 1 gb driver version 331.82, windows 8.1.

*sorry for my bad english, it's not my native languge after all..

Edited by Discarius, 23 December 2013 - 01:02 AM.

[OWRaif]

So now with Overwolf installed you're not getting any crashes? And I see you ran CCleaner too.. Could be that fixed something. I wonder what it fixed.... Could be you had some remnant old registry files from MWO and Overwolf and when you cleaned it and installed Overwolf again it synced up like it should...

At least you're not crashing anymore (I hope), but those logs would have been helpful =(

[ShadowedR]

Topic Unrelated;

I'd just like to say [+1] to OWRaif and the Overwolf team.
Wow; Trolling a game's site to see if you can lend some support for your plugin for an application that is not even part of the game itself. Brilliant.

I know of a few developers / companies that can learn from you guys.

[Rushin Roulette]

OWRaif, on 21 December 2013 - 11:40 PM, said:

Hey there!

Let me introduce myself, I'm the Overwolf Community Manager. Overwolf shouldn't crash Mechwarrior Online as it's one of the supported games on our games list (http://www.overwolf....Supported-Games) so if it's doing that, then that's bad and something we could have helped you with. You could (and should) contact us next time and we can help you directly with that kind of issue.

Thanks for the update. Btw. Its not only MWO which crashes, but also Guild Wars 2 which is also on that list. Ive had to uninstall Overwolf for that reason.

Btw... while your at it. Could it be possible to dissable the message that you are using FRAPS for video capture instead of Overwolf? I know that FRAPS uses much more disk space than Overwolf for the videos... but until the quality of the Overwolf Videos gets better, then it is not really a competition (Disk space is not reall much of a problem, as you can still use a video rendering software to compres the FRAPS videos to a smaller size and then delete the FRAPS video).

Edited by Rushin Roulette, 23 December 2013 - 01:04 AM.

[OWRaif]

Rushin Roulette, on 23 December 2013 - 12:59 AM, said:

Thanks for the update. Btw. Its not only MWO which crashes, but also Guild Wars 2 which is also on that list. Ive had to uninstall Overwolf for that reason.

Btw... while your at it. Could it be possible to dissable the message that you are using FRAPS for video capture instead of Overwolf? I know that FRAPS uses much more disk space than Overwolf for the videos... but until the quality of the Overwolf Videos gets better, then it is not really a competition (Disk space is not reall much of a problem, as you can still use a video rendering software to compres the FRAPS videos to a smaller size and then delete the FRAPS video).

Your GW2 is also crashing? Huh... well as that's my main game (and I never had that happen) that's also bad. Do you still have your logs that you can send me? I'd love to look that over and help even with that as it shouldn't happen at all. Running FRAPS/SweetFX with Overwolf while playing GW2 maybe? Either of those with GW2 (FRAPS with any game really) will cause crashes.

As for that message, yea it's annoying and I've already discussed it with the devs a few times on making all messages that pop up only appear once, or have an option to disable the popups or something. After you see it once, you kinda get the point and it can get irritating. Though that specific message was more about the incompatibility between Overwolf and FRAPS, as if you run both, you can cause crashes. The size thing was meant as a joke, not the warning. You know, what men always think women complain about, size being the reason for <insert problem here>

[sneeking]

iv just done some solo drops ( puggin ) ow running recording video and no crashes even with media monkey playing tunes in background, did not run ts with it though that will have to wait.

not enabling fusion to free resources any more with the 12 gigs ddr3. 4gigs I was running before is realy minimal for win7x64 which is main reason for fusion.

very possible my problems were simply too little resources and some essential services not running.

[Snake3y3s]

Is there no further movement/news on getting OW to run with MWO DX11???

[TheCaptainJZ]

necro thread.

I think you should go to whatever forums there are for Overwolf if you want support for that product.