20 replies to this topic

[plural boink]

ok folks, put the pitchforks down. this one might not be on PGI.

tl;dr (this should be on top, my opinion)
-underwater cable broke connecting most of south east asia to the americas. fix should be between 2 weeks to a month.


http://investvine.co...ks-off-vietnam/

http://www.thanhnien...ble-breaks.aspx

http://english.vietn...g-accident.html



the only explanation i can find though. if you can find others do enlighten us.

a lil bit of creative searching with dr. google does wonders dont it?

peace

[Ekezial]

[Caswallon]

First class bit of research sir!

Now tell me how do you think that cable in the southern hemisphere would have affected my ping tripling from the UK to Canada? Serious non trollish question there btw things are all related and I'm curios if there is likely knock on effect thats getting me here?

[psychophat]

Yeah, lately couldn't play seriously. Our ping just shot up from +200ms to over 3,000ms. I'll wait awhile, probably that's what causing the hell we're experiencing.

Edit: Looking into the AAG something is odd about that, if the cut was in between Vietnam and Hongkong why the heck is PH so freaking affected when after Guam it's PH then HK? Unless, oh heck . . . I have a headache now. Seriously just lost several games to this mishap.

Edited by psychophat, 27 December 2013 - 09:52 AM.

[DracoArgenti]

Well that's a bunch of bull. MWO is not the only game we play. And this lag does not only affect people across the pacific.

My SWTOR ping is still 195ms, Marvel Heroes ping is 215ms, constant and no hiccups since I signed up in Summer. (I went away because HSR for MWO is {Scrap} after that patch in Summer.)

My whole SWTOR guild of Australian-Asian did not have any ping problems on SWTOR servers. Only one girl from Thailand is getting lag but that was since June.

Granted SWTOR have more budget then MWO but don't blame bad net-programming on superfluous stuff. Most of us here are using fire-optics lines. While in my 15 years in California the best that is available are crappy Charter.net cable and Timer-Warner cable.

Edited by DracoArgenti, 29 December 2013 - 02:11 AM.

[Appogee]

My ping from the middle east has gone up by 30% since that path a month ago.

[Lupin]

Wonder how much of this is also due to companies shutting down over Christmas & New Year holidays?
So next week might prove to be better.

[LTGear]

omg this is frustrating, 600 700 ms barely hit or get a hitting score sigh.........

[travelbug]

good research but imho that is not what is affecting us. and heres why:

my normal ping is 200-290. like you guys it shot up to 500-2000 after the last patch.
however when i ping, tracert the mw servers i still get my normal ping with no packet loss. i also get my normal ping when i speedtest to telus, toronto canada. add to this the fact that my connections have been just the same at 200-250 ping with other games and my streaming of twitch and youtube are still the same.

so its only mwo that is affected.

HOWEVER, when is use a vpn i get my normal pings back plus maybe 10-20 ms which is normal for vpns. my theory is that there is no problem with asia-pgi but there is a huge problem from pgi-asia. now this can be caused by 3 things im aware of. they either broke something with their netcode during the last patch, they are purposely using the longer, cheaper international exchange hubs to minimize costs, or they are allocating more server resources to process western customers during this higher net traffic months.

although you can conceivably play with a vpn, it comes with its own issues also. most vpns will give you some amount of packet loss especially during high traffic times, and their speeds/lag will fluctuate much more than a pure connection. and of course you have added cost for the paid versions.

right now playing mwo is not that worth it for me until they fix this solution.

Edited by travelbug, 01 January 2014 - 07:29 PM.

[travelbug]

i also know of 3 players from the african continent with similar 500-2000 pings. i dont know how extensive the issue is there but it doesnt seem to be isolated to asia.

[whitelightshadow]

I am from South Africa and since the last patch my ping went up from 280-360 to 1900-3788.

Today I got so fed up I ran a little home made test. I pinged and traced the server WHILE IN a game. The game gives me a ping of 1900-3700 while the test ping never goes higher than 314 then I also traced the server, when I traced the server route during the same game I never got a ping of more than 320. (Thank MWO support for the idea.)

The best part I can duplicate the results, over and over again.

If you want to test it yourself, directly quoted from an email from MWO support:

"Please run a trace route and a ping test to our servers:

Trace Route:
-Press Windows Key + R
-Type CMD
-Click OK
-In the Command Prompt, type: tracert 70.42.29.65
-Take a screenshot of the results once it's done and attach it to your reply

Ping test:
-Press Windows Key + R
-Type CMD
-Click OK
-In the Command Prompt, type: ping -n 100 70.42.29.65"

Do this while running the game.

So try it and see what you get.

Edited by F Henning, 02 January 2014 - 04:21 AM.

[travelbug]

@henning

see my explanations above. try using a vpn, i can almost guarantee that your ping and game experience will be better

[Kh0rn]

travelbug, on 01 January 2014 - 07:44 PM, said:

i also know of 3 players from the african continent with similar 500-2000 pings. i dont know how extensive the issue is there but it doesnt seem to be isolated to asia.

Not just 3 dude just about every South African can not play MWO its sad and really hope it gets fixed there is a huge growing community here of Mechwarrior fans I would hate too see it die. But even with a VPN it still hits 380 ping which is still not close too my original 260 ping. Hoping and praying that the next patch will fix it.

[whitelightshadow]

@travelbug

The VPN works but it brings my ping down from 1900-3700 to 500-800, still not close to my 280-360 I had before. But now I can play a little again. I went from a 600+ killing machine to a walking target back to a rock thrower, at least I can try to defend myself again.

Hopefully they will sort it out soon, I know a lot of South African who dropped this game to go to better pastures just because they feel the game kinda victimise them. Sad was a lot of good people, good players.

The only reason I keep on playing is I like the game and have been playing since the orginal Mechwarrior 2 Mercenaries, but the online version is wearing me out. I am realy starting to think of moving on, but then I do have a few thousand or so of games under my belt.

Maybe I have been here too long.

Edited by F Henning, 03 January 2014 - 01:47 AM.

[travelbug]

the vpn is definitely not the solution but it illustrates certain things i noted above:

- the high ping issue cannot be attributed to the faulty cable as multiple regions are affected

- it cannot be attributed to isp issues as many different players with different isps from different countries are affected

- there are only certain regions affected by this, and almost everyone from that region is affected

- only mwo is affected while other internet activities remain largely the same

- when we spoof pgi servers into thinking we are in north america(or even europe) our pings greatly improve, in some cases, close to what it was before this fiasco


for me its crystal clear this is a pgi/mwo issue. and the last point is what worries me the most. are we intentionally being shafted by pgi? are they allocating server resources to western regions at our expense? are they choosing longer, cheaper ix routes even at the expense of our gaming experience?

i sincerely hope the answer to all of the above is no and that this is a netcode bug they are trying to fix. but sometimes i just dont know...

[Tarl Cabot]

My Ping Went Fro 250M/s To 2000M/s


To also note, tracert sends a sequence of three ICMP Echo Requests packets addressed to a destination host. On Unix type systems, the tracert uses UDP packets.

MWO does not control the how the game paths from your system to theirs, your ISP does, as well as the others that your data is handed off to. MWO only controls the data once it is in their internal network. This is not saying that there may be some internal net issue. It is possible that external and internal issues simply exaggerates each other. Nor is MWO the only entity that performs updates.

[travelbug]

im a 100% sure its not an isp problem for the reasons stated above.

[ShinVector]

Tarl Cabot, on 03 January 2014 - 08:36 PM, said:

MWO does not control the how the game paths from your system to theirs, your ISP does, as well as the others that your data is handed off to. MWO only controls the data once it is in their internal network. This is not saying that there may be some internal net issue. It is possible that external and internal issues simply exaggerates each other. Nor is MWO the only entity that performs updates.

I won't say this very correct.
PGI could have it's own NOC and be multi-homed to different ISPs.
Usually bigger companies do.... They could manipulate the path users take to their game servers if that was the case.

However usually if the problem is on their PGI end/or PGI ISP end... It effects a large subset of people...
We have experience this in the past.. They acknowledge it and usually gets solved very quickly.

-

There seems to quite a bit of these issues reported on the forums recently..
But really it PGI helpdesk's job to get the necessary information from the their customers to determine a trend or whether issue is more on the users end or their ISP end.

[Caswallon]

Gonna play Captain Obvious here; just once, for the record, as it were.

But have all posters in this thread submitted a support ticket for this? I realised the other day I hadn't made a ticket up (I had just belly ached on the forums assuming PGI knew about all my problems already etc etc) And got a reply within 24 hours basically saying:

"Yes we are aware of this and collating data please send us your tracert, dxdiag and stuff"

Well damn! You can bet I collected said info and am just about to send it off to somebody at PGI that is doing Something about it....

[Corvus Antaka]

always email support, these forums are a supplement, not the main focus for getting help.