Cimarb, on 11 June 2014 - 08:23 AM, said:
You are correct. If you continue to beat your dog even after it stops peeing in the house, because you are holding a grudge for the pee issue, then you have now reached the point I am talking about! In this case, the "dog" has been beaten so many times, it would rather just stay outside than come in near you/us.
Interesting analogy ... but people are not dogs ... we are supposed to be adults and communicate. Karl does an excellent job ... he acknowledges feedback, both positive and negative, and is up front about stating what he can say and what he can't.
The only reason that PGI has a negative reputation is because of their failure to communicate.
Let's look at some examples of design decisions with poor communication:
1) double vs. 1.4 heat sinks - PGI justification for this decision - "A jenner could core an Atlas from behind in 4 seconds if we used double heat sinks" - this statement was easily shown to be incorrect both mathematically and in practice (especially since engine heat sinks are true doubles already ... most Jenners fit a 300XL ... and already have 10 inherent true double heat sinks ... and don't have the tonnage to fit many more) ... the change in cooling for a Jenner is inconsequential.
2) Heat scale design: in previous incarnations the heat sinks increase cooling not capacity while in MWO they do both. Add a heat sink and you increase the maximum as well as cooling rate. I've never seen a decent explanation for this one.
3) ECM: ECM was a major bone of contention in the community. It was and is the most powerful 2 slot 1.5 tons you can use in the game. When introduced it had no counters, totally changed the balance of the game, and generally shifted the entire game in a new direction. It worked as a perfect hard counter to streak cats ... (though the issue there was bugs with the streaks hitting the CT almost exclusively). I have never seen a post by PGI explaining the reasoning behind the ECM design decisions. PGI simply ignored the feedback in the forums, many many many reasonable comments and suggestions were made long before the discussions became vitriolic. The only reason the discussion became nasty was due to NO communication or indications that PGI might actually be listening to the feedback. (Personally, I still think ECM is not well designed but the odds of it being changed at this point are really small).
4) LRMageddon. PGI changed the arc tracking of LRMs so that the last targeting changes were closer to the end of the arc. This allowed missiles to virtually plummet onto mechs ... there was no terrain significant enough to hide behind and LRMs were also preferentially hitting CT. I can't recall how many days it took for PGI to hotfix it ... but this was one of many changes that should never have hit the live servers.
There are so many decisions made by PGI that have ignored comments and player feedback that it is hard to count. PGI has stated that the forum community is not representative of the player base, they have made comments that make it sound like they know better and that they have no responsibility or requirement to respond to folks on the forums. Honestly, if you want to know who the dog is in this scenario ... I would have to suggest it is the community on the forums ... given the apparently paternalistic attitude and "we know best" approach taken by PGI and the total lack of respect they seem to have offered to their most ardent fans from the very beginning ... is it surprising that they are not greeted with open arms?
Do you recall Russ' justification for ending closed beta and going to open beta? "Out community is tired of testing, they are burning out, they have nothing further to offer in the context of a closed beta ..." ... that has to be among the most self-serving tripe I have ever heard ... they received the feedback from the closed beta community and did not like it ... they had plans to go to open beta and start the revenue stream going ... they could have stated that up front but instead decided to justify their decisions as being in the interests of the the community despite comments from the community that significant game functionality was missing or subpar at the time the game went to open beta. At least they delayed it to October to try to fix some of the biggest issues.
Sigh ... sorry for the rant ... the point is that PGI has been bad at communicating since closed beta. The community does not respond negatively because PGI communicates ... they respond negatively because they don't and have an on-going and continuing history of not responding. Just look at the clans - they are supposed to release in 5 days - there are no numbers on any of the clan weapons ... just some concept write ups in command chair posts. Damage/heat/ROF, tonnage, crit slots, all of this goes live in 5 days but none of the information is available. Some of it will be available if you participate in todays test but honestly ... tentative numbers should have been released at least a month ago so that folks have an idea of what is coming and an opportunity to offer feedback.