6 replies to this topic

[OldCowboy]

Well its not a cure but it's been a quick fix for me and a few other guys that sometimes run into this issue. It may also Help the devs track down the caus of this error, who knows.

So the problem is on drop i sometimes get a black screen. Sometimes for just a few seconds and it fixes itself, other times...not so much. I can hear the match going on in the background sometimes(startup sequence) yada yada.....so here's my quick fix!

Believe it or not, Turn your monitor off......yeah thats it. Then turn it back on. Works for me EVERY TIME.

Dunno if this workaround has been mentioned but it has saved me huge headaches, if i didnt find it i probably wouldnt play nearly as much as it happens on average once every 5 matches or so....changes.

Anyways enjoy!


my specs as per what my alienware sheet tells me....

Spoiler

• Processor
  
  • CPU_Name: Intel® Core™ i7-3930K CPU @ 3.20GHz
    
  • CPU_Manufacturer: GenuineIntel
    
  • CPU_Caption: Intel64 Family 6 Model 45 Stepping 7
    
  • CPU_Version:
    
  • CPU_ProcessorId: BFEBFBFF000206D7
    
  • CPU_CurrentClockSpeed: 1184MHz
    
  • CPU_AddressWidth: 64Bits
    
  • CPU_DataWidth: 64Bits
    
  • CPU_SocketDesignation: CPU 1
• Verified Hardware Device against Order: VARIABLEXYZ
  
• Verify Correct Processor Frequency

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BIOS Information
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• BIOS_Manufacturer: Alienware
  
• BIOS_Name: BIOS Date: 08/31/12 14:03:06 Ver: 04.06.05
  
• BIOS_Version1: A06
  
• BIOS_Version2: ALWARE - 1072009

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Motherboard Information
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• MB_Manufacturer: Alienware
  
• MB_Product: 07JNH0
  
• MB_SerialNumber: ..CN697022930884.
  
• MB_Version: A02

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Video Adapter
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• Video_Caption: AMD Radeon HD 7900 Series *(I got two of these in xfire although i dont think its supported and they are both overclocked a bit)
  
• Video_AdapterRAM: 0MB
  
• Video_DriverVersion: 8.921.5.4000

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Hard Drive(s)
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• Intel Raid 0 Volume SCSI Disk Device
  
  • Disk_Model: Intel Raid 0 Volume SCSI Disk Device
    
  • Disk_Size: 1000 GB
    
  • Disk_Partitions: 4
    
  • Disk_TotalHeads: 255
    
  • Disk_TotalCylinders: 121600
    
  • Disk_TotalTracks: 31008000
    
  • Disk_TracksPerCylinder: 255
• Generic- Compact Flash USB Device
  
  • Disk_Model: Generic- Compact Flash USB Device
    
  • Disk_Size: 0 GB
    
  • Disk_Partitions: 0
    
  • Disk_TotalHeads: 0
    
  • Disk_TotalCylinders: 0
    
  • Disk_TotalTracks: 0
    
  • Disk_TracksPerCylinder: 0
• Generic- MS/MS-Pro USB Device
  
  • Disk_Model: Generic- MS/MS-Pro USB Device
    
  • Disk_Size: 0 GB
    
  • Disk_Partitions: 0
    
  • Disk_TotalHeads: 0
    
  • Disk_TotalCylinders: 0
    
  • Disk_TotalTracks: 0
    
  • Disk_TracksPerCylinder: 0
• Generic- SD/MMC USB Device
  
  • Disk_Model: Generic- SD/MMC USB Device
    
  • Disk_Size: 0 GB
    
  • Disk_Partitions: 0
    
  • Disk_TotalHeads: 0
    
  • Disk_TotalCylinders: 0
    
  • Disk_TotalTracks: 0
    
  • Disk_TracksPerCylinder: 0
• Generic- SM/xD Picture USB Device
  
  • Disk_Model: Generic- SM/xD Picture USB Device
    
  • Disk_Size: 0 GB
    
  • Disk_Partitions: 0
    
  • Disk_TotalHeads: 0
    
  • Disk_TotalCylinders: 0
    
  • Disk_TotalTracks: 0
    
  • Disk_TracksPerCylinder: 0

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Optical Drives / Other Storage
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• PLDS DVD+-RW DH-24ACS SCSI CdRom Device

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OperatingSystem: MS Windows 7 Home Premium Edition
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DirectXVersion: DirectX 11
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IRQ Configuration
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• 0 System timer
  
• 1 -empty-
  
• 2 -empty-
  
• 3 -empty-
  
• 4 Communications Port (COM1)
  
• 5 -empty-
  
• 6 -empty-
  
• 7 -empty-
  
• 8 System CMOS/real time clock
  
• 9 -empty-
  
• 10 -empty-
  
• 11 Intel® C600/X79 series chipset SMBus Host Controller - 1D22
  
• 12 -empty-
  
• 13 Numeric data processor
  
• 14 -empty-
  
• 15 -empty-
  
• 16 Intel® C600/X79 series chipset PCI Express Virtual Root Port - 1D3E
  
• 16 Intel® C600/X79 series chipset USB2 Enhanced Host Controller #2 - 1D2D
  
• 17 Intel® C600/X79 series chipset PCI Express Root Port 1 - 1D10
  
• 19 Intel® C600/X79 series chipset PCI Express Root Port 4 - 1D16
  
• 19 Intel® C600/X79 series chipset PCI Express Root Port 8 - 1D1E
  
• 22 Intel® C600/X79 series chipset High Definition Audio Controller - 1D20
  
• 23 Intel® C600/X79 series chipset USB2 Enhanced Host Controller #1 - 1D26
  
• 32 Intel® Xeon® Processor E5 Product Family/Core i7 IIO PCI Express Root Port 2a - 3C04
  
• 36 High Definition Audio Controller
  
• 40 Intel® Xeon® Processor E5 Product Family/Core i7 IIO PCI Express Root Port 3a in PCI Express Mode - 3C08
  
• 44 High Definition Audio Controller
  
• 190 Microsoft ACPI-Compliant System

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Miscellaneous
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Final Checks
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Installed Devices Drivers
file:///C:/Users/Public/Documents/Alienware/hr.gif

• Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385
  
• Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  
• I:\, 6-21-2006, 6.1.7600.16385
  
• Realtek High Definition Audio, 11-16-2011, 6.0.1.6505
  
• USB Input Device, 6-21-2006, 6.1.7601.17514
  
• PLDS DVD+-RW DH-24ACS SCSI CdRom Device, 6-21-2006, 6.1.7601.17514
  
• Intel® Core™ i7-3930K CPU @ 3.20GHz, 6-21-2006, 6.1.7600.16385
  
• Intel® Core™ i7-3930K CPU @ 3.20GHz, 6-21-2006, 6.1.7600.16385
  
• Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  
• Intel Raid 0 Volume SCSI Disk Device, 6-21-2006, 6.1.7600.16385
  
• HID-compliant device, 6-21-2006, 6.1.7601.17514
  
• Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  
• Generic- Compact Flash USB Device, 6-21-2006, 6.1.7600.16385
  
• F:\, 6-21-2006, 6.1.7600.16385
  
• AMD Radeon HD 7900 Series, 1-31-2012, 8.921.5.4000
  
• Intel® Core™ i7-3930K CPU @ 3.20GHz, 6-21-2006, 6.1.7600.16385
  
• Intel® Core™ i7-3930K CPU @ 3.20GHz, 6-21-2006, 6.1.7600.16385
  
• Intel® Core™ i7-3930K CPU @ 3.20GHz, 6-21-2006, 6.1.7600.16385
  
• Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  
• Generic- MS/MS-Pro USB Device, 6-21-2006, 6.1.7600.16385
  
• Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  
• AMD Radeon HD 7900 Series, 1-31-2012, 8.921.5.4000
  
• Intel® C600 Series Chipset SATA RAID Controller, 10-12-2011, 3.0.0.2003
  
• H:\, 6-21-2006, 6.1.7600.16385
  
• Intel® Core™ i7-3930K CPU @ 3.20GHz, 6-21-2006, 6.1.7600.16385
  
• Intel® Core™ i7-3930K CPU @ 3.20GHz, 6-21-2006, 6.1.7600.16385
  
• Intel® Core™ i7-3930K CPU @ 3.20GHz, 6-21-2006, 6.1.7600.16385
  
• Microsoft Streaming Service Proxy, 6-21-2006, 6.1.7600.16385
  
• Generic- SD/MMC USB Device, 6-21-2006, 6.1.7600.16385
  
• Generic- SM/xD Picture USB Device, 6-21-2006, 6.1.7600.16385
  
• Intel® Core™ i7-3930K CPU @ 3.20GHz, 6-21-2006, 6.1.7600.16385
  
• Intel® Core™ i7-3930K CPU @ 3.20GHz, 6-21-2006, 6.1.7600.16385
  
• AMD High Definition Audio Device, 12-6-2011, 7.12.0.7705
  
• G:\, 6-21-2006, 6.1.7600.16385
  
• Realtek PCIe GBE Family Controller, 6-10-2011, 7.46.610.2011
  
• Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385
  
• AMD High Definition Audio Device, 12-6-2011, 7.12.0.7705
  
• Intel® Core™ i7-3930K CPU @ 3.20GHz, 6-21-2006, 6.1.7600.16385
  
• Intel® Core™ i7-3930K CPU @ 3.20GHz, 6-21-2006, 6.1.7600.16385

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Burn-In/Benchmarks ...yeah i know, overpaid for a gaming pc. But it's built solid and works great.

My monitor if it makes a differance is a DELL U2312HM

Edited by Sekzone, 10 February 2014 - 12:00 AM.

[OldCowboy]

Yeah did a quick search and could not find anyone els with this fix. So let me know how it goes guys.

[Redshift2k5]

I'll give that a shot. My blackscreens def are connected to gpu issues so it's worth a try.

[ShadeZ]

sad, wish it did... been checking back for months with this black screen problem. sigh....

[Shamous13]

do you have the most current video drivers for your system?

[Reno Blade]

I usually only have/had freezes where I have to taskmanager out, but the blackscreen I had a few days ago was fixed exactly with that, display off/on switching.

[Napoleon_Blownapart]

1st, my card is an amd 7770 and my mb is older with 4gig ddr2 800 memory.i have gotten display driver stopped working (timeout errors)started around august-sept.i run old drivers 13.1 newest are 13.12, and i lowered my clock speeds 1100,1250 default to 900 1100 and upped my voltage 2% and havent gotten the crash.i still occasionally get the memory allocation cryengine error/crash.i hope this can help some of you.