58 replies to this topic

[Dimento Graven]

PGI,

Please respond to this thread http://mwomercs.com/...4#entry3099934.

You archived it, but there was NO response, and if you aren't going to respond, I guess we can see your TRUE commitment clear communication with your customers...

[Arnold J Rimmer]

You don't get to demand what they reply to. I'm pretty sure that's against the CoC, or ToS, or both maybe, and will just get you moderated.

I would take its archival as a hint, though. You don't archive something you intend to give a response.

[Victor Morson]

Dimento Graven, on 18 February 2014 - 12:31 AM, said:

You archived it, but there was NO response, and if you aren't going to respond, I guess we can see your TRUE commitment clear communication with your customers...

That's unfair. PGI has proven their TRUE commitment to their customers time and time again. They absolutely, without a doubt, do not care at all what we think and are quite happy if we'd just go away.

At least, that must be true as they keep making decisions to encourage a hasty exit that while firmly ignoring us on even the smallest things.

[nightsniper]

Does holding your breath till you turn blue accomplish anything? Then take a deep breath and join the que waiting for responses. I sometimes believe the silence is their looking at the issue and trying to decide how to proceed. Then again they may have put the posts up an a dart board and so far have only put holes int he wall but some day they will hit the board someday.

[Lupin]

Victor Morson, on 18 February 2014 - 02:32 AM, said:

At least, that must be true as they keep making decisions to encourage a hasty exit that while firmly ignoring us on even the smallest things.

All too true. Seems this original close beta test was for nothing.

[Egomane]

If you look at the archives, you'll find the correct procedure to unarchive a thread.

This wasn't the one!

[Oderint dum Metuant]

Egomane, on 18 February 2014 - 06:30 AM, said:

If you look at the archives, you'll find the correct procedure to unarchive a thread.

This wasn't the one!

Because the original thread should have been archived with no response or reason for it....right..

[DaZur]

I just love the premise of "If PGI does not respond to my query personally and with singular conviction, it's proof they do not care and do not listen"...

It makes me all warm inside knowing some moron is sitting at their computer with bated breath in anticipation of a personal response superseding the rest of the community.

Such special snowflakes...

[Thanatos676]

DaZur, on 18 February 2014 - 06:48 AM, said:

:rolleyes:I just love the premise of "If PGI does not respond to my query personally and with singular conviction, it's proof they do not care and do not listen"...

It makes me all warm inside knowing some moron is sitting at their computer with bated breath in anticipation of a personal response superseding the rest of the community.

Such special snowflakes...

This^

I love how people like to think they are special snowflakes as well, because then when they get denied and start to cry i can take their tears and drink them.

Sweet sweet tears...mmmm...

Seriously OP, you are not special, stop acting like it. Self entitled people like you make all gamers look like whiny petulant little children and that is why people treat us like that...

[Dimento Graven]

Arnold J Rimmer, on 18 February 2014 - 02:10 AM, said:

You don't get to demand what they reply to. I'm pretty sure that's against the CoC, or ToS, or both maybe, and will just get you moderated.

I would take its archival as a hint, though. You don't archive something you intend to give a response.

Yay! They get to say two exactly opposite things, and when we ask for clarification, we're given a giant, "**** YOU! Oh and please pay for our new clan mechs you won't see for the next 5 months..."

nightsniper, on 18 February 2014 - 05:04 AM, said:

Does holding your breath till you turn blue accomplish anything? Then take a deep breath and join the que waiting for responses. I sometimes believe the silence is their looking at the issue and trying to decide how to proceed. Then again they may have put the posts up an a dart board and so far have only put holes int he wall but some day they will hit the board someday.

I did wait patiently, I've also messaged some people that responded directly to me on this in PGI. Nothing.

How hard is it to respond, "Ooops, let give us some time to look at this so we can figure out what we actually did..."?

Instead we get nothing, they just archive it and move on like it's not an actual player concern.

The post demonstrates PGI's conflicting responses on even the simplest matter...

Egomane, on 18 February 2014 - 06:30 AM, said:

If you look at the archives, you'll find the correct procedure to unarchive a thread.

This wasn't the one!

Oh I'm sorry? I missed the part where I have to fill out a TCS report, or whatever.

F that.

DaZur, on 18 February 2014 - 06:48 AM, said:

I just love the premise of "If PGI does not respond to my query personally and with singular conviction, it's proof they do not care and do not listen"...

It makes me all warm inside knowing some moron is sitting at their computer with bated breath in anticipation of a personal response superseding the rest of the community.

Such special snowflakes...

Not superseding anything. I'm part of the community, whether you like it or not. There's quite a few of us in that thread, and others, that have been 'patiently' waiting for some sort of clarification as to what was done, IF ANYTHING, and we're frustrated by their lack of response, and their unwillingness to go back and update the community when they misspeak.

It's not a matter that I feel 'entitlement', these f'ers have been taking OUR money for some time now and been begging for more and more, and when someone POLITELY asked to clarify two opposite statements on something that affects one of the 'mechs we actually have to pay REAL MONEY for (Firebrand), we get NOTHING. Not only NOTHING, but the post is swept under the carpet.

Maybe you don't own a Firebrand, or any Jagers at all for that matter, and that's fine. Let's see you be as patient as we have up to this point when it's a 'mech you actually do own/have paid for.

Crimany, if they can't even follow up and communicate clearly on a 20 dollar purchase, just how do you feel about spending 500 dollars knowing that at any point PGI could make a change, describe it two opposite ways, only to have them beg you to spend MORE money on another set of super 'mechs?

[Heffay]

Seems like a legitimate gripe to me. There is confusion in what PGI did, and asking about it isn't exactly a sin. The original post should have remained. This one not so much, since discussing moderator actions isn't right. Should just report the thread or email support@mwomercs.com instead of posting about it.

[Bagheera]

If you want to talk to PGI take it to Twitter. The forums are just for us to talk to each other and **** around in K-town.

Oh, and I guess forum fun, barracks, fan art, and nph are still worthy destinations.

[Thanatos676]

Please link the post where PGI specifically "begs" for more money...

Just because they decide to put some clan mechs up for sale does not mean they are begging for money..

Get your head out of your ass..

[Dimento Graven]

Thanatos676, on 18 February 2014 - 07:21 AM, said:

Please link the post where PGI specifically "begs" for more money...

Just because they decide to put some clan mechs up for sale does not mean they are begging for money..

Get your head out of your ass..

Yeah, begging. Anytime anyone asks for money that you haven't already made commitment to relinquish, it's begging.

Call it advertising, marketing, whatever 'nice way' you want to put it, when anyone asks for money you don't actually owe them, it's begging.

It qualifies as begging even more so as what they give us in 'exchange' for money, doesn't actually exist in reality.

If you don't understand that, well, I guess you're extremely generous.

[Heffay]

Dimento Graven, on 18 February 2014 - 07:30 AM, said:

Yeah, begging. Anytime anyone asks for money that you haven't already made commitment to relinquish, it's begging.

Call it advertising, marketing, whatever 'nice way' you want to put it, when anyone asks for money you don't actually owe them, it's begging.

It qualifies as begging even more so as what they give us in 'exchange' for money, doesn't actually exist in reality.

If you don't understand that, well, I guess you're extremely generous.

Ok, I was supporting your original post because you had a legitimate gripe. Now you've just gone off the deep end, and consider any company selling goods or services to be "begging" for money.

[Dimento Graven]

Bagheera, on 18 February 2014 - 07:20 AM, said:

If you want to talk to PGI take it to Twitter. The forums are just for us to talk to each other and **** around in K-town.

Oh, and I guess forum fun, barracks, fan art, and nph are still worthy destinations.

I hope you're being facetious.

Otherwise I take it that Command Chair and Announcement forums are what... I can't even think of what to call them in this context...

Let alone they COULD just edit the patch notes, or better yet, add a post to the patch notes with clarification.

But twitter? The great mental diuretic depository comprised of 99.99999999999999999999 percent nonsense and BS?

Really? A supposedly PROFESSIONAL business is going to rely on TWITTER to get a message out?!?!

Wow... Just... Wow.

Heffay, on 18 February 2014 - 07:32 AM, said:

Ok, I was supporting your original post because you had a legitimate gripe. Now you've just gone off the deep end, and consider any company selling goods or services to be "begging" for money.

Yes, actually, "Please buy our stuff, please..." Yeah, begging... Again, especially when what they want to 'exchange' your cash for doesn't actually exist.

Edited by Dimento Graven, 18 February 2014 - 07:39 AM.

[DaZur]

Dimento Graven, on 18 February 2014 - 07:10 AM, said:

Not superseding anything. I'm part of the community, whether you like it or not. There's quite a few of us in that thread, and others, that have been 'patiently' waiting for some sort of clarification as to what was done, IF ANYTHING, and we're frustrated by their lack of response, and their unwillingness to go back and update the community when they misspeak.

It's not a matter that I feel 'entitlement', these f'ers have been taking OUR money for some time now and been begging for more and more, and when someone POLITELY asked to clarify two opposite statements on something that affects one of the 'mechs we actually have to pay REAL MONEY for (Firebrand), we get NOTHING. Not only NOTHING, but the post is swept under the carpet.

Maybe you don't own a Firebrand, or any Jagers at all for that matter, and that's fine. Let's see you be as patient as we have up to this point when it's a 'mech you actually do own/have paid for.

Crimany, if they can't even follow up and communicate clearly on a 20 dollar purchase, just how do you feel about spending 500 dollars knowing that at any point PGI could make a change, describe it two opposite ways, only to have them beg you to spend MORE money on another set of super 'mechs?

They outlined the changes made... You don't necessarily like the answer or fail at extrapolating it from the change log notes... Now you elect to resurrect an archived thread essentially demanding a singular response to address your specific request pinned on the premise that you've vetted $20 into this particular mech and as such you believe you are entitled to a personal response.

Fact is, if you believe you are entitled to a response with clarity... A public demand is not the correct conduit. Particularly if you preface it by saying failure to respond is clear indication of their intent to not communicate with the community.

Believing you are owed an explanation above all other community members requests is if anything a premise that supersedes all others.

Edited by DaZur, 18 February 2014 - 07:43 AM.

[Dimento Graven]

DaZur, on 18 February 2014 - 07:40 AM, said:

... You don't necessarily like the answer or fail at extrapolating it from the change log notes...

DaZur, you seem like a somewhat intelligent dude... PLEASE go back and read the thread that was linked and you tell me if the responses given from PGI add up to any thing "clear"...

Just go back and read the entire OP in that link, there's pictures so while it looks "long" it actually isn't that long...

And yeah, when money is exchanged I believe I'm entitled to a few things, like clear communications on the item I purchased, ESPECIALLY, when you come back later and change said item.

I believe I am VERY MUCH entitled to know EXACTLY what you did to it.

I certainly can't go back and change the amount I gave from say 15 dollars to 1.5 dollars and NOT provide them an explanation as to what was done and why...

[Bagheera]

Dimento Graven, on 18 February 2014 - 07:38 AM, said:

I hope you're being facetious.

No, not in the least bit. Sardonic would have been a better description. Fact is that the forums were deemed the "vocal minority" long ago and trying to post a thread here directed at a particular developer is a waste of time.

I may hate Twitter, but it doesn't change the reality of the situation. Glossing over your rather unorthodox view of economics, the truth is that Twitter is the way thousands of corporations engage thier consumer base.

Look, I hate the fact that one has to go out of their way to buy a new car with a manual transmission and mechanical pedals instead of drive by wire, but I can also admit that I am clinging to the past.

And with the game it's been shown that making contact through either Twitter or reddit is more effective than a thread here.

Cite the command chair section all you want, but nothing gets posted there that wasn't in some way teased in advance elsewhere.

Sorry for the shitty writing, when it comes to posting from my phone I'm definitely underhive material.

Edited by Bagheera, 18 February 2014 - 07:54 AM.

[nightsniper]

Ok first off my post on holding your breath was ironey I thought the dart board comment was less subtle.

But I think all of you as well as the OP need to relax and try to understand a few things. Lets go back to 1983 when battle tech the board game first came out. it cost at a hobby shop $39.95 steep for a game then but hey it was a x-mas present from my wife. Game played well could and did last decades still have it still play it with my son now and again. How much did we spend $39.95. Now move ahead in the time line new books new data sheets and oops new mechs. So we used the plastic atlas and called it Diashi. We used the thunderbolt it was a thor and we went on playing but wait some one is making metal minis that look like the pencil drawings int he books or the covers of our favorite novel. Lets buy some $8.00-12.00 a piece if we ordered them add shipping so we buy and we buy and we buy now we have 200-300 we can field full campaign we can make up scenarios all to play on that $39.95 game that we still have and how much did we spend on the minis $4-5000 all said and done to play on the 39.95 dollar game that we still have. The minis are called swag they add very little you could have created cardboard cut outs you could have used blocks of wood and written names on it and still played all those new scenarios on the 39.95 game. How and what drove the existence of Battletech ? The Money! Selling the swag has been the pot of gold of this genre it has been the brass ring that the programmers have been cashing in on for going on 4 decades people will pay for the swag. Which is just what IGP and PGI are chasing that pot of gold in the swag trade. Now we have a game it plays it has issues and they are working on it but look at Russ's Command chair and how the team is distributed. 80% goes to swag creation this is the money that keeps the ship afloat. To pay for 20% to work on the game and keep the servers running.

Battletech/mechcommander/mechwarrior/3025 have continued as a swag heaven why even look at the free MEKTEK patch for MW4 it is all mechs and weapons not game play tweeks.

Should we complain about the game you bet load and clear we are the consumer and we are not happy should we blame PGI /IGP for what is happening yes and no the mech trade is the source of the funds to move forward with the game development. Unlike years past before F2P we spent 60 dollars on a disk and that ended there maybe a patch content or two later but not a lot more. The days of investors sinking millions into a project to wait for the shipping date and a return on the investment are gone no one is willing to do it not even the biggies Microsoft and EA they are only willing to license it or force you to use their engine.

So my point it we are getting the house we built and continue to build by buying $500 gold mechs or should I say Gold Swag for a game we love to play. If we did not we would not buy them and the pot of gold of the swag makers quest would disappear and so would the game.

I repeat do we have an obligation and a right to beef about the game play and the glitches etc..... absolutely and LOADLY we are the swag buyers and we are filling the pot of gold. But understand your hooked on the swag as much as you are on that $39.95 game you bought back in 1983 or you got latter on ebay for $22.50 plus shipping or maybe you paid 49.95 at Toys r US or game stop for a MW disk.