7 replies to this topic

[Polorboy]

I created an account, I thought I picked the user name I always use, for everything, but when I went to log into a game my full real name showed up? That was kind of awkward and I dropped out right away. Can this be fixed? I am not going to log back in until I am 100% certain that that isn't going to happen again. Like now, I had no idea until I posted what was going to show, now my name is up there and that isn't what I picked for a user id... and of course I can't delete this either... thanks MWO, like I am going to play this if you guys can't even get something as simple as that working....

Edited by Jonathan Livolsi, 20 September 2014 - 02:03 PM.

[Alaskan Nobody]

Put a ticket in with support?

Most of the responses you are going to get here are from fellow players, which is not going to be anywhere near as much help.
Though support is currently working through an unusually large load this past few days

[TercieI]

It was "Pilot Name." I did the same thing when I signed up, ran around under my real name for awhile. Email support, as Shar said, they'll set you right.

[Koniving]

Honestly it's not a bad name. Very similar to one of the King Crab pilots in the 4 King Crabs versus 4 Novas I just played on megamek. Tsuh-van Lang, was one of the others.

Lillian was one of my Nova pilots. Sadly she killed herself shortly after some gyro damage (the mech tripped while going 48.6 kph, when it fell she hurt herself fatally. She was already wounded when shrapnel from a King Crab's LBX round hit the transplast windshield sometime previously, doing some damage to the cockpit controls and the life support.) Sadly all 4 Novas were destroyed. I successfully took out one King Crab, which isn't bad considering these were the "Clan Buster" King Crabs.

But yes support can help with that. Exactly once.

Edited by Koniving, 20 September 2014 - 02:26 PM.

[n r g]

Jonathan Livolsi, on 20 September 2014 - 02:02 PM, said:

I created an account, I thought I picked the user name I always use, for everything, but when I went to log into a game my full real name showed up? That was kind of awkward and I dropped out right away. Can this be fixed? I am not going to log back in until I am 100% certain that that isn't going to happen again. Like now, I had no idea until I posted what was going to show, now my name is up there and that isn't what I picked for a user id... and of course I can't delete this either... thanks MWO, like I am going to play this if you guys can't even get something as simple as that working....

You will be forever known as
Jonathan Livolsi

[CSHubert]

Actually it has a cool ring to it... keep it mate

[Rogue Jedi]

as the others have said, email support at:
support@mwomercs.com

and explain the problem, they are generally helpful although it may take a few days for them to get back to you as they do not work weekends and, last I heard, have a backlog of support requests to clear

[TheCaptainJZ]

They can only change this by doing it manually so you have to go through support.

I don't think they would call this your "one time fix" as it's not a purchasing mistake but an honest error.

I also understand he doesn't want to have his real name appear in a game.