4 replies to this topic

[Ghost in TheMachine]

I recently tried to buy MC. The money was taken from my debit card but i have yet to receive the MC.

[MechLord71]

I attempted to buy MC last night via Paypal. It has now been seal hours and I still do not have the MC even though Paypal is showing that the purchase processed. I will be sending my info to Support as well I guess. Seems like a recurring problem for you guys....

Edited by MechLord71, 05 April 2014 - 07:49 AM.

[MechLord71]

Okay, you still have not fixed my problem. Your "customer service" rep is trying to close my request yet I do not have the MC nor do I have a refund. Thanks for making this one easy for me. Not only will I get a refund for the $15, but now I think I will ask for a refund for the $100 of Clan mechs I pre-ordered. This is terrible customer service for a game that depends on us buying stuff to keep this proto-game alive. I can easily live without this game. It could have been so much more.

[DLFReporter]

So has Paypal drawn the money from your account?

[Iqfish]

GM Reppu, on 08 April 2014 - 10:01 AM, said:

For any concerns regarding billing, contacting support is the way to go.

Both players involved in this thread already have tickets with support and work is being done to resolve the situation.

Please check your email for any updates on your ticket - I'm personally working on both cases.

Support Guys:

Edited by Iqfish, 08 April 2014 - 11:17 AM.