6 replies to this topic

[DeadlyShade]

I am having issues logging in. Every time I try is says unknown error. What do I do to correct this problem?

[Vailjin]

All of my mechs work properly, except the BNC3S, which CANNOT be loaded out the way I had it before the patch. It's impossible, in fact it now just gives me an "ALERT" and won't let me save the loadout. Now, I had the mech built like that BEFORE your patch, so obviousely you guys screwed some code somewhere or something. I've put ALOT of time and money into this game, and I'm about to uninstall it and mail you a bomb. This is ****** up.

[DeadlyShade]

I cant even get into the game that's the issue

[Racklesnack]

Have you tried running the repair tool or emailing support?

[9erRed]

Greetings all,

For the "Alert" on the BNC3S, click on it (the Alert) and see what it tells you the problem is. In some case's changing the launcher to an Artimis type will do that, as it dumps all your ammo till you purchase the new updated ammo. Most case's it's a bug in the Mech being over weight as some of the "removed" items did not actually get "removed".
(I have seen an LRM 15 pack removed but it still "hiding" on the location, even though there would not be enough slots for it.)

- Solution, go through your "strip the Mech" and then save it, load your components, save, add on the modules and finally save.
Yes, it's frustrating, but it has been identified and there is a fix due in the next patch or two.

For the logging in error, Insure that the MWO launch Icon has Admin privileges, as it access's locations within your system that need admin rights. (did everything work correctly before the last patch?)

9erRed

[TheCaptainJZ]

Vailjin, on 11 April 2014 - 04:57 PM, said:

All of my mechs work properly, except the BNC3S, which CANNOT be loaded out the way I had it before the patch. It's impossible, in fact it now just gives me an "ALERT" and won't let me save the loadout. Now, I had the mech built like that BEFORE your patch, so obviousely you guys screwed some code somewhere or something. I've put ALOT of time and money into this game, and I'm about to uninstall it and mail you a bomb. This is ****** up.

9erRed, on 11 April 2014 - 08:07 PM, said:

Greetings all,

For the "Alert" on the BNC3S, click on it (the Alert) and see what it tells you the problem is. In some case's changing the launcher to an Artimis type will do that, as it dumps all your ammo till you purchase the new updated ammo. Most case's it's a bug in the Mech being over weight as some of the "removed" items did not actually get "removed".
(I have seen an LRM 15 pack removed but it still "hiding" on the location, even though there would not be enough slots for it.)

- Solution, go through your "strip the Mech" and then save it, load your components, save, add on the modules and finally save.
Yes, it's frustrating, but it has been identified and there is a fix due in the next patch or two.

For the logging in error, Insure that the MWO launch Icon has Admin privileges, as it access's locations within your system that need admin rights. (did everything work correctly before the last patch?)

9erRed

^This. I experienced this problem with my Orion. All I had to do though was go through the sections and look for the extra weapon it didn't take off. You can drag it off, and save and all is good. You shouldn't have to strip everything unless you can't find the problem.

DeadlyShade, on 11 April 2014 - 04:59 PM, said:

I cant even get into the game that's the issue

Email Support@mwomercs.com. They can help you out, though don't expect a response until monday since they only work normal business hours. Alternatively, try the repair tool.

[DeadlyShade]

I have run the repair tool three times now and it has done nothing. Thank you very much for the email address. Ill email them now. If anyone can think else that may help please let me know. I have already tried re installing it as well and that did nothing.