24 replies to this topic

[EgoSlayer]

Mizeur, on 16 June 2014 - 11:41 AM, said:

The Terms of Service you agreed to are that all purchases are paid up front and are non-refundable. Link: https://mwomercs.com/terms

Section 13.2

• All fees and other charges are payable in advance and are non-refundable. We may, from time to time and without prior notice, modify, amend, or supplement our fees and billing methods, provided that such changes are made to this Agreement or elsewhere on the Website. All such modifications, amendments or supplements will be effective immediately upon posting to the Website. If any change is unacceptable to you, you may cancel your Account at any time, but we will not refund any fees that may have accrued to your Account before such cancellation, and we will not prorate fees for any charges.

They are not obligated to issue refunds or make changes, though they may do so at their discretion.

Doesn't apply when they haven't delivered the content. This is basic customer protection law that is in effect for many countries that trumps a ToS agreement. If a consumer buys something and vendor doesn't have it or can't provide it the vendor can't keep the money. E.g. the consumer hasn't really bought anything.

[Abisha]

Mordin Ashe, on 16 June 2014 - 09:29 AM, said:

You have a good taste in Mechs, Abisha! You will love the Warhawk. 70 kmph beast that has every quality of an Assault Mech.
+1 for the support, people like this help a lot when customer satisfaction comes to mind.

ah yea, it's gonna replace the Laser Stalker i running atm.

[Josef Koba]

I think I've had two interactions with customer service. Once was official (i.e. I emailed them) and another was in response to a post I made in another thread about my House medallions...which wasn't even the point of my post. I mentioned that I couldn't find my medallions with the new UI and someone emailed me telling me where they were. I was pretty impressed, since I figured they were lost into the ether and hadn't given it another thought.

[Votanin FleshRender]

I also have been trying to upgrade my a la carte, but I finally got an answer at 5:01 EST, and now I'm having trouble placing the new order on my phone (every time i try to enter my CC, it says the transaction has timed out) and since I didn't get a reply from them until it was quitting time, now I'm going to lose my preorder monthly bonuses because they're gone for the day.

Woulda been nice to get my ticket dealt with in a timely manner instead of waiting until the last minute. I understand they're busy, but I put my ticket in last Friday...

I'm not impressed at all