61 replies to this topic

[Hades Trooper]

Please be aware this is rather large wall of text.

So like many people, i bought a clan pack. After the disappointment of the failed to deliver promises PGI/IGP made in the past, an i'm a founder so there been a lot of them, i decided to only put in a little faith in the game and got the Kit fox package.


I made this purchase before the release. I was pleasantly surprised by how well the clans where brought in, thus i felt sure, like the Phoenix packs why not upgrade to the nova package for an extra $30 then so on for the Summoner and Direwolf package.

Now here's where the issue comes in. I got all my benefits for upgrading my pack bare one. None of my Nova's, Summoner's or Direwolves have the camo option that the Kit Fox came with.

I upgraded my packaged, i didn't add on !!! There is a difference. When i upgraded my package the bonuses for pre purchase where showing.

I have emailed customer support about this an they claim that ...

Quote

The Polygon Camo was a pre-order bonus. Since you only purchased the Kit Fox before June 17th, the Kit Fox was the only Mech for which the Camo was unlocked

.... Now thats a load of steaming cow dung.


I upgraded my package, i didn't addon. I upgraded my package under the knowledge of that what i had was being upgraded to include now these extra mechs i bought. When told how they saw the issue i told them fine well if thats how your going to go about this, then remove the extra upgrades they can have there nova's and summoner and direwolves back, and i'll take a refund of those upgrades and stick with my basic package i had i then get told ...

Quote

We cannot refund your packages as you have already received the Mechs, and because we cannot take these Mechs away from you.

...

That also is a lie. Back when i was reviewing the founder packs, i clicked on the catapult to see what the loadout was and the hardpoints. I bought the bottom entry point pack and got access to the game. A month later i decided i wanted a founders mech so upgraded to the $60 pack and wanted a founder Jenner. The stupid game cause i clicked on a month before the catapult 1st to review the mechs, decided on it's own that thus i had chosen the catapult which i did NOT do. It toook PGI 5 weeks to fix this and change it to the jenner and told me this was a once time thing they would do for me. Oh thank you so much you fixed your systems stupid error and made out you where doing me a favour when it was your silly system that was at fault.

So yes they can delete mechs, it's happened before. now they claim they can't.


So it's simple. YOUR website PGI said to upgrade what i had. NOT addon !!!


Either give my mechs that i have upgraded the polygon pattern or refund me my $90 and take your mechs back.

I made my purcahse based on the information provided not what PGI now says they intended. I bought my upgrades in good faith and now your telling me, oh thats not what we meant we meant this instead and sorry but no too bad your out of luck and no where not goign to refund the upgrades cause we cna't remove your mech, which i know is a lie.


The extra mech bays mean nothing to me as i have 6 empties and i plan on selling all my IS mechs anyway so thats another 28 mechs i'd have free also.


Here i was thinking PGI/IGP had changed there ways and things where getting better but in this case now there slipped back into there lets take your money and run old ways.

Not Impressed. I was going to upgrade each payday till i got to the $240 pack but now i'm like no way, instead i put money into another game where i know the devs look after there customers. Marvel heroes i bought a hero and then 3 days later they had a buy one get one free sale. In that game they strive to make sure there customers have a great experience they give a 7 days retro active bonuses, so when i logged in and saw the sale, instead of saying of bugger i wasted my money i should have waited 3 days i had the random bonus hero token in my account ready to use and i was yippie.

Thus my last payday rather than upgrade my clan pack again as i'm still waiting on the customer support as ...

Quote

We are currently discussing the issue of the Polygon Camo internally.
No promises on whether or not these will be unlocked for all Mechs, but it is an issue we are aware of, and that might be changed.

... I spent $30 on marvel heroes instead.


So the question PGI/IGP is do you want me to be spending my money on mechwarrior or should i take my cash each 2 weeks elsewhere and just be free to play instead?

I want to support MWO but i refuse to just had over money when i'm told yeah you get this for your cash but then you deliver something else and say oh well not our problem.

Stop ripping the customers off, instead of making your player base happy like you had after so many broken promises you now are once again making me question why i bother to put money into this game wheni know i'll get much better support from many other games that i also play.


If your going to stand by this no to the polygon issue then refund my $90. to me it's rather clear cut. To me once the pre purchase period had expired, you needed to change the wording on the clan website from upgrade to addon. then i would accept you decision about the polygon pattern as then it would have been clear as to what i was getting not just oh this is what we intended ratehr than what was listed on your webpage.

PGI/IGP wake up to yourself, stop giving your customer base a reason to start lossing faith in your product please for the pete's sake.

/end rant

p.s. there'd be no need for a rant if PGI didn't just cause for there customers to feel so that have backed them for the last 2 years through the good times and the bad times

[SgtMagor]

got a little confused there, but if you upgraded your package to the Warhawk, from a single mech. I'd like to think that your upgrade would take into account your original purchase date of the Kit Fox and your polygon camo should have been available to all your mechs?

[Hades Trooper]

SgtMagor, on 11 August 2014 - 01:19 AM, said:

got a little confused there, but if you upgraded your package to the Warhawk, from a single mech. I'd like to think that your upgrade would take into account your original purchase date of the Kit Fox and your polygon camo should have been available to all your mechs?

Yeah thanks for summarising my wall of text and in essence that's the case, they won't take into account my original date of purchase and when told that i've asked that ok then refund my upgrade cost and have the mech back but there saying no to that also.

There taking my money but not passing on the full effects that you would get if you Upgraded your package but rather it's an addon, which is NOT whats written on the webpage advertising the sale of the clan packages, it's misleading.

Edit note, spelling, please excuse my grammar also.

Edited by Hades Trooper, 11 August 2014 - 01:55 AM.

[Scratx]

And why should you expect to get all the pre-ordering bonuses for the other 7 mechs you didn't pre-order?

[EyeOne]

Hades Trooper, on 10 August 2014 - 11:36 PM, said:

That also is a lie. Back when i was reviewing the founder packs, i clicked on the catapult to see what the loadout was and the hardpoints. I bought the bottom entry point pack and got access to the game. A month later i decided i wanted a founders mech so upgraded to the $60 pack and wanted a founder Jenner. The stupid game cause i clicked on a month before the catapult 1st to review the mechs, decided on it's own that thus i had chosen the catapult which i did NOT do. It toook PGI 5 weeks to fix this and change it to the jenner and told me this was a once time thing they would do for me. Oh thank you so much you fixed your systems stupid error and made out you where doing me a favour when it was your silly system that was at fault.

Well, I don't know when you swapped out the Catapult. But they were honoring Founder's mech swap request until they went into open beta. At that point they delivered all the Founder's content (premium time, MC) and your choices were locked. So, that is why they changed it for you. Maybe. Unless you requested the swap after open beta. Then everything I just said is meaningless.

[RussianWolf]

Scratx, on 11 August 2014 - 05:24 AM, said:

And why should you expect to get all the pre-ordering bonuses for the other 7 mechs you didn't pre-order?

And all the pre-order bonuses were removed from the clan page on the 17th. I also upgraded afterwards and while disappointed, I agree with PGI on this.

[GoManGo]

This is my point of view on this topic.

PGI would do well to cater to there player bases needs all it is in MWO or any online game are virtual items that can be turned on with a small 0 or 1 in his player profile for the camo or whatever item.It would be a good idea for PGI to just say here fella here is your camo be done with it and move on.

What does PGI lose by not fixing his problem or any MWO players problems within reason on any purchases for free?=Nothing really there just virtual items made of 1's or 0's that cost PGI nothing.Plus if they would have fixed players problems for free within reason they would feel better about the company and buy more items.

There was once a phrase business lived by in the past it said ( The Customer is always right they pay for everything I will every want or need so make sure you please them all so they keep buying)

®

™™

Edited by GoManGo, 11 August 2014 - 06:58 AM.

[EgoSlayer]

The social rewards were all clearly labeled as 'Pre-order' bonuses and applied to all 'Pre-ordered' Mechs. Anything bought after release, is by definition NOT a Pre-Order.

Not sure why people expect these sort of things...especially when in this case PGI was perfectly clear in what you were getting and when/why.

[RussianWolf]

GoManGo, on 11 August 2014 - 06:36 AM, said:

This is my point of view on this topic.

PGI would do well to cater to there player bases needs all it is in MWO or any online game are virtual items that can be turned on with a small 0 or 1 in his player profile for the camo or whatever item.It would be a good idea for PGI to just say here fella here is your camo be done with it and move on.

What does PGI lose by not fixing his problem or any MWO players problems within reason on any purchases for free?=Nothing really there just virtual items made of 1's or 0's that cost PGI nothing.Plus if they would have fixed players problems for free within reason they would feel better about the company and buy more items.

There was once a phrase business lived by in the past it said ( The Customer is always right they pay for everything I will every want or need so make sure you please them all so they keep buying)

®

™™

because its one of the few things that they can sell that people absolutely can't claim P2W.

They say:
Hero mechs are P2W because they are different than cbill mechs.
Clan mechs are P2W because they aren't available for cbills YET. (at least the ones they want aren't)
Premium Time is P2W because it give you cbill and xp boosts.


So the only thing left is the cosmetic stuff, but I'm sure that someone will say that the Hula Girl is P2W too.

What do they gain by caving to every other player that didn't read the info and just clicked a button.

[Belorion]

If you upgraded after the date of the perk, then no, you should not get the extra stuff. You are lucky they let you keep the extra stuff from the first package as technically you traded the first package back in for the higher one.

[DEMAX51]

If you look at the Clan purchase page, it very clearly lays out what is included with each package, and the extra camo you got for your Kitfox is not one of the included items.

Indeed, the extra camo pattern was a "social reward unlock," and it was very clearly stated that the social rewards would only be given to those who pre-ordered before June 17th.

Gotta read the fine-print, man.

[Hades Trooper]

Scratx, on 11 August 2014 - 05:24 AM, said:

And why should you expect to get all the pre-ordering bonuses for the other 7 mechs you didn't pre-order?

As i'm upgrading my existing account not adding on, there is a difference read a dictionary

RussianWolf, on 11 August 2014 - 06:22 AM, said:

And all the pre-order bonuses were removed from the clan page on the 17th. I also upgraded afterwards and while disappointed, I agree with PGI on this.

Actually your wrong there, when i upgraded my account there pre -order bonsues where still showing, sorry you where not aware of that

EyeOne, on 11 August 2014 - 05:30 AM, said:

Well, I don't know when you swapped out the Catapult. But they were honoring Founder's mech swap request until they went into open beta. At that point they delivered all the Founder's content (premium time, MC) and your choices were locked. So, that is why they changed it for you. Maybe. Unless you requested the swap after open beta. Then everything I just said is meaningless.

i sent them a support ticket the day the wrong mech turned up and it took them 5 weeks to fix,

[Hades Trooper]

EgoSlayer, on 11 August 2014 - 06:52 AM, said:

The social rewards were all clearly labeled as 'Pre-order' bonuses and applied to all 'Pre-ordered' Mechs. Anything bought after release, is by definition NOT a Pre-Order.

Not sure why people expect these sort of things...especially when in this case PGI was perfectly clear in what you were getting and when/why.

I pre ordered, what don't you understand about the difference between the word Upgrade and addon? i wanted to upgrade the package i had NOT addon.

Plus when they say the stance on the matter i've said well thats not what you have worded and thus i haven't recieved what you advertised, either give me my camo pattern on ALL mechs or reduce my package down to what i pre ordered.

There not willing to do either!

I did PRE - Order i've then gone to UPGRADE my PRE - ORDER, not add on to my pre order, there is a difference if yuo can't undertsand this then you need to read a dictinoary and understand the meaning of the words you actually use

Edited by Hades Trooper, 11 August 2014 - 10:40 AM.

[Roadkill]

Hades Trooper, on 11 August 2014 - 10:35 AM, said:

As i'm upgrading my existing account not adding on, there is a difference read a dictionary

The camo pattern is not a reward for buying Mechs, adding on, or upgrading your account. It is a reward for pre-ordering.

You pre-ordered the Kit Fox. Your Kit Fox gets the bonus camo. Yay!

You did not pre-order the Nova. Therefore your Nova does not get the bonus camo. Sorry.

It's very simple. It has nothing to do with your account, or upgrading, or any of that crap.

Did you pre-order the Nova or not? That's the only question you have to answer.

[Hades Trooper]

RussianWolf, on 11 August 2014 - 07:04 AM, said:

because its one of the few things that they can sell that people absolutely can't claim P2W.

They say:
Hero mechs are P2W because they are different than cbill mechs.
Clan mechs are P2W because they aren't available for cbills YET. (at least the ones they want aren't)
Premium Time is P2W because it give you cbill and xp boosts.


So the only thing left is the cosmetic stuff, but I'm sure that someone will say that the Hula Girl is P2W too.

What do they gain by caving to every other player that didn't read the info and just clicked a button.

I didn't just a click a button, i look at the information provided, and could see i could upgrade and that by making a pre - order i could upgrade at a later date, not addon.

Now we are speaking in English, the Oxford dictionary is widely accepted as the official dictionary of the English language.

upgrade

Line breaks: up|grade
verb

Pronunciation: /ʌpˈgreɪd
/
[with object] 1Join (something) to something else so as to increase the size, number, or amount:

thus anyone who understand English can clearly see there is a difference, and they use the word Upgrade.


If when the clan packs had been released they had changed the word from upgrade to add or add on i would accept there pov.

DEMAX51, on 11 August 2014 - 08:32 AM, said:

If you look at the Clan purchase page, it very clearly lays out what is included with each package, and the extra camo you got for your Kitfox is not one of the included items.

Indeed, the extra camo pattern was a "social reward unlock," and it was very clearly stated that the social rewards would only be given to those who pre-ordered before June 17th.

Gotta read the fine-print, man.

reference to my above response, you will see they are the oens who need to read the fine print, they use the word UPGRADE not add on, thus they need to UPGRADE my package and that package orginally was a pre purchase

[Hades Trooper]

Roadkill, on 11 August 2014 - 10:40 AM, said:

The camo pattern is not a reward for buying Mechs, adding on, or upgrading your account. It is a reward for pre-ordering.

You pre-ordered the Kit Fox. Your Kit Fox gets the bonus camo. Yay!

You did not pre-order the Nova. Therefore your Nova does not get the bonus camo. Sorry.

It's very simple. It has nothing to do with your account, or upgrading, or any of that crap.

Did you pre-order the Nova or not? That's the only question you have to answer.

also i ask you to refer to my aboce responses they advertise on there website that i can UPGRADE my PRE order package, not add onto it. There is a difference perhaps people need to read and understand the words actually used not what they think was intended, i have PRE ordered and want to upgrade my package, not add extras on.

People you need to understand that words used make a difference this is one of the main points i learnt in my marketing degree, if you advertise something the words you use are critical. I'm sorry but my work colleges also agree, the company lawyer says he would say that the wording states i can upgrade my existing package and still have my pre order benefits,

sorry to soil you day but perhaps PGI should proof read what they advertise before trying to say oh but we meant this. As a customer i bought a product using the words they used, if they don't intend to honour this as i won't and couldn't be bothered taking them to court over it in the Australian consumer affairs tribunal they can refund my $90 or give the camo pattern it's one or the other but they won't do either.

now if they had change the wording when the clan mech where released to add then i'd have no point of contention. Alas they didn't and still haven't and when i upgraded my account the pre order bonuses where still showing.

Edited by Hades Trooper, 11 August 2014 - 10:58 AM.

[DEMAX51]

Also, clearly the OP missed this little tidbit from the Clan Package FAQ:

Quote

Social Rewards:
Q: Will the Polygon pattern and other Social Reward be available for all of my Mechs?
A: The Polygon pattern and other social rewards have been delivered to purchases up to June 17, 2014. Purchases and upgrades after that date do not include the social rewards and Polygon pattern. In the future, the Polygon pattern will also be available for purchase for other standard `Mechs, including InnerSphere `Mechs.

It's pretty explicit. As I said before, man: you gotta read the fine print!

Edited by DEMAX51, 11 August 2014 - 11:07 AM.

[EgoSlayer]

Hades Trooper, on 11 August 2014 - 10:39 AM, said:

I pre ordered, what don't you understand about the difference between the word Upgrade and addon? i wanted to upgrade the package i had NOT addon.

Plus when they say the stance on the matter i've said well thats not what you have worded and thus i haven't recieved what you advertised, either give me my camo pattern on ALL mechs or reduce my package down to what i pre ordered.

There not willing to do either!

I did PRE - Order i've then gone to UPGRADE my PRE - ORDER, not add on to my pre order, there is a difference if yuo can't undertsand this then you need to read a dictinoary and understand the meaning of the words you actually use

I understand English, sorry but it's you that has the problem understanding. You didn't Upgrade your PRE-ORDER. You upgraded your PACKAGE AFTER RELEASE.

Pre
http://dictionary.re...com/browse/pre-

Quote

prefix

1.
before in time, rank, order, position, etc predate, pre-eminent, premeditation, prefrontal, preschool

OK fine Merriam- Webster then:
Pre
http://www.merriam-w...dictionary/pre-

Quote

Full Definition of PRE-

1
a (1) : earlier than : prior to : before <Precambrian> <prehistoric> (2) : preparatory or prerequisite to <premedical>

Does every mech you ordered before the 17th have the Camo? Those are your pre-ordered mechs. Everything purchased after the 17th are upgraded package mechs, since they occured *after release*. To upgrade your PRE-ORDER it would have had to happen prior [pre, before, etc] to release.

That's why they give bonuses to PRE-ORDERS - you are buying an item in advance of release with some uncertainty.

Edited by EgoSlayer, 11 August 2014 - 11:30 AM.

[Hades Trooper]

DEMAX51, on 11 August 2014 - 11:05 AM, said:

Also, clearly the OP missed this little tidbit from the Clan Package FAQ:



It's pretty explicit. As I said before, man: you gotta read the fine print!

I will concede i never read the clans FAQ. though i will still state that the webpage that if offering the item still uses the words Upgrade rather than add. thus i'd be still willing to say I have a point of contention as would the typical person be expected to wade through a wall of text to find 1 small print.

Thus if PGI doesn't want to add on the camo pattern then i'll take a refund as i only saw value with a full benefits of pre order being passed on to any mechs i bought to up grade my existing package.

I'd still like my chances in a tribunal on the matter.

Though i will say thank you for pointing this out even though it's something right at the bottom when a typical person attention span would have not bothered to read so far as there right near the bottom and don't stand out.

I've been burned by PGI with broken promises since closed beta, IF this is how they treat there customers, then they can expect not a single cent anymore and i'll just be free to play from now on and spend my money on other games such as Marvel Heroes where the devs in that game aim is to give the customer the best experience they can.

PGI makes me feel like i'm fighting with them most of the time and how is that the point of a game? Any other game with this kinda standard of treatment i would have given away a long time ago.

Feeling happy now i only spent $120 on the clan pack and not $240, As there not getting another cent now out of me over this.

[RussianWolf]

Hades Trooper, on 11 August 2014 - 10:35 AM, said:

Actually your wrong there, when i upgraded my account there pre -order bonsues where still showing, sorry you where not aware of that

You need to clear your cache more often. The clan page came down before they injected the clan packs and was put back up later that day without all the bonuses. There are even posts about that here on the forums from the 17th.

http://mwomercs.com/...ge-is-down-now/

Upgrade
1. To exchange a possession for one of greater value or quality; trade up.


I see nothing in either definition that says all content in an upgrade must include bonuses from the prior package.

Edited by RussianWolf, 11 August 2014 - 11:28 AM.