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Ping Since Server Came Back Up

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#81 Major Derps

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Posted 01 September 2014 - 03:35 AM

View PostDV McKenna, on 31 August 2014 - 11:58 PM, said:

I understand what your saying, but servers move all the time, if the ISP is routing inefficiently that is not PGI's problem, one of your fellow countymen tested two different ISP's one home, one work in another thread, and he got a far better ping from his work ISP.
Granted, routing is outside of their direct control, but I really believe they have a responsibility to research the affects such a migration will have. Accountability is a basic principle for business. If they were to simply take the stance of 'it's your ISP, not our fault', when what was previously provided worked fine, then there is no accountability to the consumer base. If it were a small portion of customers, then so be it, not everyone can be appeased; but considering I'm suffering on Australia's most common/popular ISP, and with the forum activity on the issue, then I believe it is reasonable to assume this is not an isolated issue.

Look, it's still only early days, so I think I'll give a week or two for changes before I go chasing a refund (which I should be more than entitled to under these circumstances, for my premium time at the very least). However, it doesn't seem like an easy issue to resolve; and PGIs silence on the matter doesn't really spark much confidence.

Please do not mistake the intentions of my posts (despite the previous paragraph :P ). They are not to discredit PGI, or destroy MWO. I am pushing this point to emphasis, and make clear to PGI that this issue can not simply be dismissed; but must be fixed to ensure this game can succeed. As proven by the tags on my profile, I have sunk a lot of money into this game, and I want nothing more than to see MWO to thrive, and reach ultimate glory on the F2P podium.

#82 Oderint dum Metuant

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Posted 01 September 2014 - 03:49 AM

View PostMokey Mot, on 01 September 2014 - 03:35 AM, said:

Granted, routing is outside of their direct control, but I really believe they have a responsibility to research the affects such a migration will have. Accountability is a basic principle for business. If they were to simply take the stance of 'it's your ISP, not our fault', when what was previously provided worked fine, then there is no accountability to the consumer base. If it were a small portion of customers, then so be it, not everyone can be appeased; but considering I'm suffering on Australia's most common/popular ISP, and with the forum activity on the issue, then I believe it is reasonable to assume this is not an isolated issue.

Look, it's still only early days, so I think I'll give a week or two for changes before I go chasing a refund (which I should be more than entitled to under these circumstances, for my premium time at the very least). However, it doesn't seem like an easy issue to resolve; and PGIs silence on the matter doesn't really spark much confidence.

Please do not mistake the intentions of my posts (despite the previous paragraph :P ). They are not to discredit PGI, or destroy MWO. I am pushing this point to emphasis, and make clear to PGI that this issue can not simply be dismissed; but must be fixed to ensure this game can succeed. As proven by the tags on my profile, I have sunk a lot of money into this game, and I want nothing more than to see MWO to thrive, and reach ultimate glory on the F2P podium.


Not going to knock your position but you need to face facts.

They are not going to go backwards and move the servers back, so you are where you are.
As the above posts demonstrate it is an ISP routing issue, and this happens in other games all the time.

You either live with it, or start showing your ISP the crappy routing and get people on the bandwagon to get it changed.
Your cheif problem will be MWO is not on the popularity scale of WoW or Riot to put enough forum pressure on them to look at it :/

#83 Gerdskies

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Posted 01 September 2014 - 07:06 AM

View PostDV McKenna, on 01 September 2014 - 03:49 AM, said:


Not going to knock your position but you need to face facts.

They are not going to go backwards and move the servers back, so you are where you are.
As the above posts demonstrate it is an ISP routing issue, and this happens in other games all the time.

You either live with it, or start showing your ISP the crappy routing and get people on the bandwagon to get it changed.
Your cheif problem will be MWO is not on the popularity scale of WoW or Riot to put enough forum pressure on them to look at it :/


So what, you saying that most australians and newzealanders are just going to have to find another game to play because PGI shouldnt have to or wont do anything to help us out?

#84 Oderint dum Metuant

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Posted 01 September 2014 - 07:23 AM

View PostGerdskies, on 01 September 2014 - 07:06 AM, said:


So what, you saying that most australians and newzealanders are just going to have to find another game to play because PGI shouldnt have to or wont do anything to help us out?


Im saying that most of you are going to need to talk to ISP's, because PGI can do very little to help you.

It's not PGI's choice to route your traffic to the US, then to Europe and then back to canada.

If you can provide PGI with enough data, they might to talk the ISP's for you but i wouldn't count on it.

Edited by DV McKenna, 01 September 2014 - 07:27 AM.


#85 Bront

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Posted 01 September 2014 - 07:39 AM

View PostGerdskies, on 31 August 2014 - 09:49 AM, said:

whats really pissing me off is that they arent replying to tickets on this issue


It's a holiday weekend. Don't expect a responce till tuesday around 10 AM Pacific time at the earliest.

Also, routing issues, often sort themselves out in a few days as the net learns better routes. I'm willing to give them a few days. (though my ping I think went down from 60 to 50).

Edited by Bront, 01 September 2014 - 07:40 AM.


#86 Skynet2000

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Posted 01 September 2014 - 08:20 AM

I am playing from Hong Kong. Ping jumped from 260 to 310 after patch.

#87 Lindonius

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Posted 01 September 2014 - 03:35 PM

Tinpot developer decides to move it's server to Montreal as a cost saving excercise. Result = EU pings go down, Asia Pacific pings go up.

It ain't rocket science.

#88 Lindonius

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Posted 01 September 2014 - 03:39 PM

View PostDV McKenna, on 01 September 2014 - 07:23 AM, said:

Im saying that most of you are going to need to talk to ISP's, because PGI can do very little to help you.


Apart from opening a dedicated Asia/Pacific server of course.

#89 Gerdskies

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Posted 01 September 2014 - 03:48 PM

View PostDV McKenna, on 01 September 2014 - 07:23 AM, said:


Im saying that most of you are going to need to talk to ISP's, because PGI can do very little to help you.

It's not PGI's choice to route your traffic to the US, then to Europe and then back to canada.

If you can provide PGI with enough data, they might to talk the ISP's for you but i wouldn't count on it.



Oh, thats ****** brutal.

#90 Draven Darkshadow

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Posted 01 September 2014 - 03:56 PM

the only other suggestion is using a vpn or even a vti connection which could bypass routeing here there and everywhere before connecting to the server/client.

which may make the connection worse or improve it because we are using a different middle man in connecting to the server

#91 100 Tonne

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Posted 01 September 2014 - 04:19 PM

Location South Australia
Old 290-300
New 440-501

I know there is a big forum post on our Australian OMC clan forum with everyone say that they are having simular big jump in pings.

Time to talk about setting up multiple world wide servers again?

#92 Symbiodinium

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Posted 01 September 2014 - 04:49 PM

Ping from New Zealand went from 230 to 315. Tracert also shows the strange hops to Italy. I don't understand why PGI didn't do a bit of preemptive tracerts of common user base ISPs to detect and correct potential problems before the move.

#93 CG Anastasius Focht

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Posted 01 September 2014 - 05:00 PM

My ping is worse too

Sydney Australia

And im getting MAE's just about every game.

Pretty much unplayable right now

Im open to paying a yearly fee for a local server option, i reckon there are enough Aus/NZ players effected who would too. I love this game and would rather pay than walk away

Edited by CG Anastasius Focht, 01 September 2014 - 05:18 PM.


#94 Major Derps

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Posted 01 September 2014 - 07:09 PM

View PostDV McKenna, on 01 September 2014 - 03:49 AM, said:


Not going to knock your position but you need to face facts.

They are not going to go backwards and move the servers back, so you are where you are.
As the above posts demonstrate it is an ISP routing issue, and this happens in other games all the time.

You either live with it, or start showing your ISP the crappy routing and get people on the bandwagon to get it changed.
Your cheif problem will be MWO is not on the popularity scale of WoW or Riot to put enough forum pressure on them to look at it :/
Believe me, if you played on the connections we're getting, you would realise it can't just be accepted.
Please understand, (as I have said previously) that whilst I understand that routing is not PGIs fault, it is their problem. Reality is that ISPs are not going to change routing, so a few customers can play a game; and (most) people are not going to go through all the ISPs available, just to find a good hop to MWO servers. So if we simply face the facts, that:

View PostDV McKenna, on 01 September 2014 - 03:49 AM, said:

They are not going to go backwards and move the servers back, so you are where you are
, then Austrilasian customers will just leave MWO.

#95 Amardez

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Posted 01 September 2014 - 11:33 PM

View PostDV McKenna, on 01 September 2014 - 07:23 AM, said:


Im saying that most of you are going to need to talk to ISP's, because PGI can do very little to help you.

It's not PGI's choice to route your traffic to the US, then to Europe and then back to canada.

If you can provide PGI with enough data, they might to talk the ISP's for you but i wouldn't count on it.



Already spoken to my ISP and routing beyond the USA boarder is beyond their control as both OZ and NZ are too small as much as i find this a little hard to believe, and just get bulk contracts from larger groups who rout as they see fit to and i quote "try to avoid bottle necks".

While they can apply pressure It is totally beyond their direct control so their response was go talk to the company that makes the game you play, and i have a sneaking susspission that it will be the same for most if not all of NZ's player base, though i can't speak for OZ.

#96 DLFReporter

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Posted 01 September 2014 - 11:39 PM

View PostRad Hanzo, on 30 August 2014 - 02:58 AM, said:

Region : EU - Germany
Latency before : 138-160ms
Latency now : 110-125ms


Same here

#97 ball0fire

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Posted 01 September 2014 - 11:55 PM

i must be the only aussie thats got a better ping outa the move

used to get 300ms (give or take 5) now im down to 265 (give or take 10)


Rocky, QLD
with internode

#98 Alby1976au

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Posted 02 September 2014 - 12:27 AM

North West QLD, Australia.

Went from pings around 300 - 320 to 400 - 410, but now it is also choppy, just like when I used to play on dial-up.

#99 Oderint dum Metuant

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Posted 02 September 2014 - 01:13 AM

View PostLindonius, on 01 September 2014 - 03:39 PM, said:


Apart from opening a dedicated Asia/Pacific server of course.


They could do that, but i would think it's unlikely, they would have to then open up Euro ones because euro's would whine, and this is all additional cost (something they seem to be trying to reduce?)

Of course you then have the question is the asian region populated enough to sustain it's own servers, or would they need to change their entire network to use a preferred server system? But that obviously does not guarantee you to play on asia based servers.
It's a tough one.

View PostMokey Mot, on 01 September 2014 - 07:09 PM, said:

Believe me, if you played on the connections we're getting, you would realise it can't just be accepted.
Please understand, (as I have said previously) that whilst I understand that routing is not PGIs fault, it is their problem. Reality is that ISPs are not going to change routing, so a few customers can play a game; and (most) people are not going to go through all the ISPs available, just to find a good hop to MWO servers. So if we simply face the facts, that: , then Austrilasian customers will just leave MWO.


I don't doubt what your saying, im just making sense of the tracerts people have provided, and i would bet it's also the reason you have similar problems in other online games, because the traffic is routed inefficiently perhaps that is another angle to tackle the ISP's at (being more than just this one small game they probably never heard of).


View PostAmardez, on 01 September 2014 - 11:33 PM, said:



Already spoken to my ISP and routing beyond the USA boarder is beyond their control as both OZ and NZ are too small as much as i find this a little hard to believe, and just get bulk contracts from larger groups who rout as they see fit to and i quote "try to avoid bottle necks".

While they can apply pressure It is totally beyond their direct control so their response was go talk to the company that makes the game you play, and i have a sneaking susspission that it will be the same for most if not all of NZ's player base, though i can't speak for OZ.


Once we're passed the ISP stage my knowledge is sketchy at best, but as i understand it, all ISP's the world over use Tier 1 ISP's, these are really big companies who shuttle traffic across the world, your individual ISP's would be paying them? and thus would have to talk to them about the routing.

But i wouldnt expect to get a decent answer from a call handler/ tier 1 tech paul/pete/john with a foreign accent when you ask them a question that is not on their script of please reboot your modem.


I guess all you guys can do is wait for PGI to respond, i don't forsee a good answer though (and i hope im wrong).
The servers havent been stable in a long time, and the move produced more hiccups in hit detection, but bad routing is the chief cause of your high pings.

Edited by DV McKenna, 02 September 2014 - 01:46 AM.


#100 Oderint dum Metuant

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Posted 02 September 2014 - 02:18 AM

View Postball0fire, on 01 September 2014 - 11:55 PM, said:

i must be the only aussie thats got a better ping outa the move

used to get 300ms (give or take 5) now im down to 265 (give or take 10)


Rocky, QLD
with internode


would you do a traceroute so we can see how you get routed for comparison?





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