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Blue Screen On Win 7


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#1 Serrin Chamadar

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Posted 02 September 2014 - 11:44 PM

Hi @all,

i got an win 7 blue screen during i play mwo.
Sorry but I didn´t know the map.
I don´t know how i can attach a file on this post so here is the dump analysis by MS debbuging tool.
I hope it will help you to fix.


Microsoft ® Windows Debugger Version 6.3.9600.17237 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [c:\temp\dump\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available


************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`0321a000 PsLoadedModuleList = 0xfffff800`0345d890
Debug session time: Mon Sep 1 20:16:42.668 2014 (UTC + 2:00)
System Uptime: 0 days 0:13:00.432
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`fffdf018). Type ".hh dbgerr001" for details
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {74c42e09, 2, 0, fffff88006a33ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 0000000074c42e09, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff88006a33ca0, 0

Debugging Details:
------------------


PROCESS_NAME: MWOClient.exe

BUGCHECK_STR: RAISED_IRQL_FAULT

FAULTING_IP:
+62860b0
00000000`74c42e09 ?? ???

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

CURRENT_IRQL: 2

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER: from fffff8000328f169 to fffff8000328fbc0

STACK_TEXT:
fffff880`06a33ad8 fffff800`0328f169 : 00000000`0000004a 00000000`74c42e09 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`06a33ae0 fffff800`0328f0a0 : fffffa80`0580bb50 00000000`037797a0 00000000`00000000 fffffa80`05b75701 : nt!KiBugCheckDispatch+0x69
fffff880`06a33c20 00000000`74c42e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`0008ec08 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x74c42e09


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!KiSystemServiceExit+245
fffff800`0328f0a0 4883ec50 sub rsp,50h

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: nt!KiSystemServiceExit+245

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 531590fb

IMAGE_VERSION: 6.1.7601.18409

FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_MWOClient.exe_nt!KiSystemServiceExit+245

BUCKET_ID: X64_RAISED_IRQL_FAULT_MWOClient.exe_nt!KiSystemServiceExit+245

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_raised_irql_fault_mwoclient.exe_nt!kisystemserviceexit+245

FAILURE_ID_HASH: {96085920-e347-a908-075e-314fc8cd7b70}

Followup: MachineOwner
---------

Edited by Serrin Chamadar, 02 September 2014 - 11:45 PM.


#2 beartraps

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Posted 03 September 2014 - 06:47 AM

You get this if you hit the Start game icon more than once.Win7/8 willl try to start both instances and CPU cache dumps both and Blue screen.Make sure you are using latest versions of net.Framework. bear

#3 Serrin Chamadar

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Posted 03 September 2014 - 11:22 PM

I didn´t start the game twice. It was during playing MWO.
Since 3 years my system runs without any problem. Since last patch on friday i got two Blue screens during playing MWO.
And for the last one the dump says, MWO client is the reason.





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