65 replies to this topic

[Bront]

eta0h, on 09 September 2014 - 12:10 PM, said:

Are you suggesting that a -locally- cached DNS record (L7) has anything to do with which IP route (L3) the clients packets take to get to the server?

I'm rusty on my network levels, but wouldn't it stand to reason if the DNS things the server is somewhere else it gets fired elsewhere?

[Tesunie]

eta0h, on 09 September 2014 - 11:23 AM, said:

DNS resolves hostnames to IP addresses, and a DNS cache speeds up this resolution by keeping a local copy of that information. I can see how clearing this cache might help initial connectivity issues. However, I am really curious to understand how clearing a DNS cache is expected to improve desync/rubber banding issues in the midst of a game where client/server sockets have already been established?

Honestly, don't know. All I know is someone else suggested this action to me, and it worked for me. How or why is beyond my personal current understanding.

[xeromynd]

Just to post my experience so far:

Desyncs have been less frequent, but they still happen. Maybe 1 out of 10 games I have a Desync.
I am located in NY, NY in relationship to the server.
Ping is usually pretty good <50

The desyncs I got BEFORE were completely game breaking. They would desync my mech, and I would still be in-game AFTER the game ended, meaning it ruined the match.

The desyncs I get NOW are at least a bit better. I will desync for about 30 seconds before snapping back into my mech, and again, this happens maybe 1/10 matches.

[Kelito]

Worse, surely, been in the game for how long? Pathetic....

[Tesunie]

Kelito, on 09 September 2014 - 02:47 PM, said:

Worse, surely, been in the game for how long? Pathetic....

Have you tried the DNS flush mentioned on page one? It seems to be helping people with the desync issues.

[That Dawg]

I tried the DNS mentioned on page one.
Just had two of the worse desyncs/rubberbanding since BEFORE the server move.
I tried to rejoin, but joined and it was still desync'd...........FFS....
Looked at my cockpit jumping, slamming into walls, getting shot, then suddenly the "finish" screen. Still saying I was disconnected.
wtf
I have NO idea how anyone plays with a ping over 100, let alone 200....




that TBR-Prime was disco I think too even tho' ping showed up.

[Tesunie]

ThatDawg, on 09 September 2014 - 05:48 PM, said:

I tried the DNS mentioned on page one.

I'm going to presume you also tried the repair tool as well? This might be an issue of contacting support at this point...

PS: You don't have to filter names out of a score board screen shot as far as I know. There is no shame, and thus the name shouldn't matter... I post end of match scores all the time without blanking out the names, and nothing has become of it yet. (Of course, this could depend upon how you are using the image.)

PPS: I wouldn't snub the score you got. You seemed to have done very well, despite the apparent problems you experienced. Though it is funny that you could screen the end of match score, but was still counted as "Disconnected"...

[That Dawg]

I've been warned, by mods here about posting screenshots, even scoreboards, with names.
I have dropped a note to support when it first happened, and again after the move to the new server.
No reply outside the standard "we got your note".
I wasn't aware the repair tool was still a viable option.
regards

[Tesunie]

ThatDawg, on 09 September 2014 - 07:00 PM, said:

I wasn't aware the repair tool was still a viable option.

No one's said anything to me. I feel a single scoreboard, no matter how bad it might look for someone, is irrelevant about their overall skill. However, I'm not an official source, so I don't know...

Repair tool should be in the patcher (not main game screen). There should be a "gear" icon if I'm correct? Repair tool should be located there last I know. (I'll check in a moment...)

Edit:
Top right hand corner, where your minimize and close window options are. There is a double gear there. Click it. Last option is "Run repair tool". So yes. It's still there.

Edited by Tesunie, 09 September 2014 - 07:13 PM.

[That Dawg]

Started running it last night.......and its still running?
Says an hour to go...odd, could have scrubbed the game and re-downloaded it.
Hopefully that works.

I agree about scoreboards and screenshots in general. Your callsign is out there for the world to see everytime you make a post, or click "play"

[That Dawg]

stupid question, I'm running win7 64 bit, I see the file thats been running all night, promising to be done in 20 minutes is labeled mworepairsomething.exe *32
32 bit running compliant in my 64 bit system, or.....
wut?

[Neema Teymory]

Hey everyone,

I just wanted to let everyone know we are actively investigating this problem, and are trying to get a fix to everyone ASAP.

From what we can tell so far, ping does not appear to be a factor in experiencing this issue; however, it does seem like packet loss is related. If your connection suffers from even a small amount of packet loss (i.e. 1-2%), the likelihood of you experiencing this issue increases dramatically. Running the repair tool or doing a DNS flush will likely not reduce the frequency of the bug. If it does, it's very likely coincidental.

I will provide updates as they become available.

Thank you for continued patience while we resolve this issue!

[Clit Beastwood]

Neema Teymory, on 10 September 2014 - 09:40 AM, said:

Hey everyone,

I just wanted to let everyone know we are actively investigating this problem, and are trying to get a fix to everyone ASAP.

From what we can tell so far, ping does not appear to be a factor in experiencing this issue; however, it does seem like packet loss is related. If your connection suffers from even a small amount of packet loss (i.e. 1-2%), the likelihood of you experiencing this issue increases dramatically. Running the repair tool or doing a DNS flush will likely not reduce the frequency of the bug. If it does, it's very likely coincidental.

I will provide updates as they become available.

Thank you for continued patience while we resolve this issue!

It happened to me from work, cox fiber connection 1000mbits up 1000mbits down, per the firewall there was less than 1% packet loss. When I play from home (time warner 100/5) I consistently get worse packet loss than that. My hitreg generally works great at my office, sucks at home (a damage delta of 400 most of the time, but same avg. kills). I'm wondering if today's net neutrality awareness "thingies" are affecting this. Many teamspeak admins I've talked to have forced all their channels to the lowest bitrates, many sites are artifically throttling, etc. I wouldn't be super surprised if someone in the chain isn't mucking about.

Edited by Fierostetz, 10 September 2014 - 12:03 PM.

[Jman5]

I did not have any deysnc issues last patch. Now I'm getting them with increase frequency. I just had 2 in a row.

[Karl Carver]

I hadnt really had any desync issues previously. plenty of MAE's and subsequent crash to desktops

But for the past few days the MAE's went away.

Patched the game yesterday and its been pretty much desync every game. countdown timer still runs, but all the mechs are frozen in place, then i get bumped back to the login screen with an "unknown error" message box. and or disconnected from server error message

The most recent case i rejoined and saw 3 others rejoin after me, so it happened to multiple players.

[eta0h]

Fierostetz, on 10 September 2014 - 12:03 PM, said:

It happened to me from work, cox fiber connection 1000mbits up 1000mbits down, per the firewall there was less than 1% packet loss. When I play from home (time warner 100/5) I consistently get worse packet loss than that. My hitreg generally works great at my office, sucks at home (a damage delta of 400 most of the time, but same avg. kills). I'm wondering if today's net neutrality awareness "thingies" are affecting this. Many teamspeak admins I've talked to have forced all their channels to the lowest bitrates, many sites are artifically throttling, etc. I wouldn't be super surprised if someone in the chain isn't mucking about.

Games are UDP based, which don't contain sequence or acknowledgement numbers. So unless your decrypting their payload, you can't actually tell if you have loss between your client and the server. At least no way I can think of?

For myself, I have no real measurable loss from any TCP based traffic, but I do desync frequently.

[Clit Beastwood]

eta0h, on 10 September 2014 - 02:33 PM, said:

Games are UDP based, which don't contain sequence or acknowledgement numbers. So unless your decrypting their payload, you can't actually tell if you have loss between your client and the server. At least no way I can think of?

For myself, I have no real measurable loss from any TCP based traffic, but I do desync frequently.

The TCP ports used by the game 45461 and 45464 I think, were dropping packets, and the activity on the UDP ports would dip quite a bit right before a disconnect. The % of dropped packets was TCP only, since all I can pull for UDP is the total # of packets. Right before the dip in UDP traffic, there's a spike. On my home router, it would flood me with UDP packets, then drop because the router was seeing it as a DOS attack. I captured about 200mb of UDP traffic the other day but I haven't done anything with it yet. Remember if you get a DC you can check your Omicron log, sometimes there's interesting stuff in there.

Edited by Fierostetz, 10 September 2014 - 03:24 PM.

[That Dawg]

Tesunie, on 09 September 2014 - 06:09 PM, said:

I'm going to presume you also tried the repair tool as well?

I would say use caution BEFORE running the repair tool in any circumstance.
I ran it, nearly an overnight ordeal.
then, this morning, game wont start, pak file error.
deleted the whole thing, re downloaded it.....7 hours more or less, got something about a corrupt download....ran the repair tool, 5 hours later....pak file error
unf'ingbelieveable

[Tesunie]

ThatDawg, on 10 September 2014 - 03:50 PM, said:

I would say use caution BEFORE running the repair tool in any circumstance.

I would say, be cautious about what settings you have on before you use the repair tool? I know there are a lot of settings I turned off as they weren't necessary to solve the problems I was experiencing.

Honestly though, at this point, I'm inclined to think you... just aren't being very lucky with this. Contact support about the issue. They may have a fix for you. As Neema said, they are working on a fix for the desync bug. Last time he told me that, I was back up and running within a week. (Times may vary on the fix, but he doesn't mess around. When he says he's looking into the issue, he means it!)

[UBCslayer]

Jman5, on 10 September 2014 - 12:40 PM, said:

I did not have any deysnc issues last patch. Now I'm getting them with increase frequency. I just had 2 in a row.

Same... this last patch seems to have made the de-sync worse