141 replies to this topic

[Sirius Drake]

Well, i would like to write something positiv too.
Still, i can't because i am still waiting for the final solution of my Problem....

[Johnny Reb]

I accindently donated 100 mill cbills instead of the intended 10 mill to my unit. Sent a ticket a week ago along with my corp leader, haven't gotten a response but I am prolly low on the totem pole.

[Sandtiger]

Nehkrosis, on 16 September 2014 - 02:40 AM, said:

Hey, just tried to re-download the game.
corrupted download, and oddly, this is the 3rd time trying in the last 2 days.
got this message "The downloaded files is corrupted. the MD5 hash of the local file dosnt match that on the server. would you like to re-try?"

so......im stumped at this stage....
pls help?

Hey man, my brother had the same problem running avast antivirus. You may need to turn off your av during installation. He had to completely uninstall avast, and then download the game. After it was working he re installed avast and hasn't had any problems.

I hope this helps! =]

[Sandtiger]

Johnny Reb, on 09 October 2014 - 09:00 PM, said:

I accindently donated 100 mill cbills instead of the intended 10 mill to my unit. Sent a ticket a week ago along with my corp leader, haven't gotten a response but I am prolly low on the totem pole.

Holy Crap! That's some serious Cash! I thought I was rich blooded... =]

[Gorgo7]

Johnny Reb, on 09 October 2014 - 09:00 PM, said:

I accindently donated 100 mill cbills instead of the intended 10 mill to my unit. Sent a ticket a week ago along with my corp leader, haven't gotten a response but I am prolly low on the totem pole.

WOW! Less beer 'bro. Less beer...

[BourbonFaucet]

I am still waiting on getting my unit re-activated after I deactivated it to change its allegiance. It's been several weeks now.

[Keira RAVEN McKenna]

On a positive note... SERGIO emailed me and explained the issues they were having and sorted everything on the spot. All I can say is it may take awhile but when they get to you they are pretty thorough in trying to help you!

Edited by Keira RAVEN McKenna, 12 October 2014 - 09:39 PM.

[Flying Fox 333]

Cheers Niko for the update. Sounds like support gets quite a lot of minor questions being asked.

[Scratx]

Nikolai Lubkiewicz, on 15 October 2014 - 03:59 PM, said:

Visual Freezes on Nvidia

This issue appears to be generally related to recent firmware updates to Nvidia Drivers.

If you are experiencing this issue, please try performing a clean re-installation of your Nvidia drivers. Uninstall the current drivers through the Windows uninstall program system, reboot, then re-install the latest drivers. Be sure to select the Custom installation option, then on the next screen, check the 'perform a clean installation' box. We recommend installing without using GeForce Experience.

I clean reinstalled the latest (unless they released new ones in the last week or two) and I suspect that did the trick. Done a few matches, twice on the new map (which usually crapped out) and no issues.

Might be a fluke, haven't done enough playing to be sure, but it is looking good so far.

(note that NVIDIA drivers seem to leave their installers around under c:\NVIDIA and you can rerun them and initiate the clean install from there, the extra step of using windows uninstall program might not be necessary.That's how I did it)

[Alaskan Nobody]

Flying Fox 333, on 15 October 2014 - 04:56 PM, said:

Cheers Niko for the update. Sounds like support gets quite a lot of minor questions being asked.

Like the pain scheme one?

Been trying to think of just how that could be re-phrased to be clearer.

[Kill Dozer]

DocBach, on 08 September 2014 - 06:44 PM, said:

So uh, you guys figure out how to let me create Murphy's Law in Community Warfare yet?

Niko, it's still broken, ML can't form up the unit with an ML tag (Doc got a ticket open on it).

[Bront]

Nico, you should direct folks to the Stuck/Out of Bounds thread as well. I sent in a ticket not knowing about it, and I'm a forum regular.

Kill Dozer, on 16 October 2014 - 05:49 AM, said:

Niko, it's still broken, ML can't form up the unit with an ML tag (Doc got a ticket open on it).

Maybe someone grabbed ML already?

[Kill Dozer]

Bront, on 16 October 2014 - 06:40 AM, said:

Nico, you should direct folks to the Stuck/Out of Bounds thread as well. I sent in a ticket not knowing about it, and I'm a forum regular.


Maybe someone grabbed ML already?

Yes, Murphys Law did, Doc gets some funky database error or something and cant add members. So far the response has been "no fix available".

[xeromynd]

Quote

• Visual Freezes on Nvidia
  
  • This issue appears to be generally related to recent firmware updates to Nvidia Drivers.
    
    • If you are experiencing this issue, please try performing a clean re-installation of your Nvidia drivers. Uninstall the current drivers through the Windows uninstall program system, reboot, then re-install the latest drivers. Be sure to select the Custom installation option, then on the next screen, check the 'perform a clean installation' box. We recommend installing without using GeForce Experience.
      
• Ghosting from Post-AA
  
  • This is one of our known issues and we hope to get it resolved soon!

FYi what worked for me to fix the NVIDIA freezing issue (only on Mining Colony for me) was to just rollback the GeForce driver to the previous version simply using Device Manager. A clean reinstall of the GeForce driver didn't do the trick for me.

Good to know that the ghosting is being worked on, that's a nice touch. Also, Post AA doesn't seem to be forcing on now, also nice.

And finally, this Alex guy is really on the ball with support, props to you sir

[YUyahoo]

Niko, thanks for the update. I know you all are busy trying to get through the backlog but can you give us an idea what the approximate response time for tickets is currently? I submitted a ticket on Friday Oct 10 (granted I didn't get an email confirmation for the ticket so I resubmitted it on Oct 13 and did get a confirmation email Oct 14 that it had been received) but I still haven't gotten any response from PGI (other than the confirmation that the second ticket was received). It's been almost a week now, any idea how much longer the wait will be to get a response?

[D0hle]

I appreciate the update as well. However, I have to mention that my support ticket (#140541) was, unbeknownst to me, closed without a resolution to the problem. I opened a new support ticket (#145091) a week ago and am hoping that my issue will be addressed with that. The issue is a connectivity issue, although it doesn't prevent me from playing the game completely, so I definitely understand it's not on the top of the priority list. I simply hope the support staff will notice that I've continued the old ticket with a new one.

[cleghorn6]

Niko you should sticky a Support FAQ thread in the new player section. Might help some people before they add to the dog pile.

[Serpent 6]

Second this...
I sent a support ticket unaware of this thread about unit name/tag has been taken etc. Guessing it was created/entered when Ipre-registered my team a while back. Would like to be added to it at the least.

[Keira RAVEN McKenna]

xeromynd, on 16 October 2014 - 07:15 AM, said:

FYi what worked for me to fix the NVIDIA freezing issue (only on Mining Colony for me) was to just rollback the GeForce driver to the previous version simply using Device Manager. A clean reinstall of the GeForce driver didn't do the trick for me.

Good to know that the ghosting is being worked on, that's a nice touch. Also, Post AA doesn't seem to be forcing on now, also nice.

And finally, this Alex guy is really on the ball with support, props to you sir

What works for me is quickly flicking to task manager and then back to the game and from then on that battle is glitch free

[Elizander]

Niko, I'd like to suggest to have someone setup your Zendesk Help Center so that you can consolidate your FAQ/Common Support Questions/Knowledge Base to reduce your incoming tickets a little.

Here are some examples:

https://gamesupport....ll.net/hc/en-us
https://www.gumisupport.com/hc/en-us

Zendesk comes with free templates and you don't need the fancy graphics to start with. If you just post it in the thread it will get lost. Setup the knowledegbase and promote it all over the site and in the MWO client.

Four pillars of customer support are E-mail, Community, Knowledge Base and Chat. With 3 people though I don't think you can handle chat support yet along with the e-mails, but maybe in the future this is possible. You can get Zopim as a chat program and it integrates well with Zendesk and you can limit chat to paying customers for starters.

Help Center is also easy to update so once you get people used to going there you can update without digging the forums or having something changed in the main website.

Oh, you can also download a free Zendesk app that can let you link Help Center articles to your ticket replies.

Edited by Elizander, 17 October 2014 - 01:30 AM.