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[Dark Jackal]

So I listened into the Town Hall meeting and left with the uncomfortable position that the subject of balance is a bit sensitive one that met with some friction and felt there was some hesitation of approaching the issue by PGI. This is not so much by the community or very vocal few with an attitude, but an avoidance of any sort of criticism and the need to word things in flowery ways. This should not only be described in overly positive ways for things that essentially should blunt and as close to the truth as the end customer is experiencing and the expectations of what the user should be doing with their 'Mechs. The customer is the heart of everything.

Sometimes we need to look in the mirror and see the truth. Sometimes we have to reach that extra mile to understand where our customers are coming from and what they are trying to say and may not in the moment articulate it in such pleasantries and flowers. There should also be solid metrics to see what the customer is using and what they are not. I would imagine the vast majority do not have the time to spare to actively participate directly on the forum but do directly impact how successful certain segments of the game are on their interaction with everyone else day in and day out. They are the largest segment that every game wishes to tap into and aim to retain. They are the silent revolution of the truth!

Challenges like this should not be avoided but met head on. After all, this is all part of the fun. For those who have taken the time to be active on this forum, we're on this journey together and even if the input sounds negative that person did take the time and effort to at least give some feedback. It's time like these we tend to grow more strongly just like muscles after a work out. While you try not to over-workout and kill the muscles, there is a fine balance between grinding activity and resting creating the catalyst for growth as the body grows stronger.

Therefore, there needs to be some agility and anti-fragility to the processes at PGI and not a knee-kicking reaction to lump folks that have their own insight and input being group-segemented into some grog-nard old-school 'Mech players or Table Top Warriors. This is a journey together and one that honestly I take it everyone does care enough whether they give endless flowers or complaints all day, they still want to see the improvements and be a part of that. They want to be part of the fun after all, which I'm sure the folks of PGI when they first envisioned the game to be thought so themselves.

Edited by Dark Jackal, 09 September 2014 - 03:49 PM.