6 replies to this topic

[DaisuSaikoro Nagasawa]

Sorry, this is a rant and isn't meant as anything but me releasing steam.

I know there's very little that can be done.

Since the changes of the data center, the play from China has been unbearable. I've spoken to others who are in a similar situation. While previously still a problem, the data center change has increased the problem 100x.

It is so painful to not be able to catch even 3 games in 2 hours because you are constantly not able to connect. And when you email support you get no commentary or anything. My premium time has been ticking away and there's nothing I can do but try and waste part of my life trying to get on just to play a few bleeding matches.

I'd take a break (a long break) but again the aforementioned freaking premium time I can't shut off.

!

[WonderSparks]

That totally sucks, especially the fact you have active Premium Time and it is just wasting away.
I would help if I could, but alas, I am utterly powerless.

[Mcgral18]

I've read that you can contact support to get the Premium time shut off for circumstances such as this.

[Kiiyor]

Mcgral18, on 15 September 2014 - 07:01 AM, said:

I've read that you can contact support to get the Premium time shut off for circumstances such as this.

Yep.

Also, OP, Russ (I think) has answered several tweets and posts asking people specifics regarding these issues. Have you contacted support? They really do seem to be trying to nail this down.

[hybrid black]

Daisu Saikoro, on 15 September 2014 - 06:46 AM, said:

Sorry, this is a rant and isn't meant as anything but me releasing steam.

I know there's very little that can be done.

Since the changes of the data center, the play from China has been unbearable. I've spoken to others who are in a similar situation. While previously still a problem, the data center change has increased the problem 100x.

It is so painful to not be able to catch even 3 games in 2 hours because you are constantly not able to connect. And when you email support you get no commentary or anything. My premium time has been ticking away and there's nothing I can do but try and waste part of my life trying to get on just to play a few bleeding matches.

I'd take a break (a long break) but again the aforementioned freaking premium time I can't shut off.

!

You can email support and they will stop your premium time for a problem like that i have seen them do it for many things

[9erRed]

Greetings all,

There was quite a bit of talk about this with the Dev.'s.
- They asked for a copy of the users 'trace log' with what your current ping is and they actually may be able to 'pressure' some ISP's to reroute or change some hops. Especially if they are going the wrong direction.

- It sounds like your going through Europe then Atlantic and not across the pacific to the US or Canada.
This link is for the cable map of line connections and there carriers, you can match it to the trace log and see where your hops are going, and if they go the wrong direction or through 'difficult' locations.
http://www.submarinecablemap.com/#/
Just click on a line and it shows it owners, links, and hubs. You can zoom in to isolate links.

The thread referencing this is here:
http://mwomercs.com/...s/page__st__160

Might want to do a test and see if indeed your ISP is going the wrong way to get to Canada.

9erRed

[Elizander]

If you have prepaid internet in your area I suggest trying a different ISP to see if your ISP routing is the problem.