37 replies to this topic

[Mystere]

I used a credit card. Pressing the "Pay" button did nothing for me. So now I am clueless on what happened.

[Nayonac]

I clicked use Paypal, it took the money from paypal and said payment successful, i got the message on my browser to say it was successful, however my buttons still say buy not owned like on clanpack 1.
So i'm unsure if its worked or not :S
Guess i will have to wait and see if i got it in time but they have taken the money already.
Also got a mail from Paypal saying it was successful

Edited by Nayonac, 18 September 2014 - 10:34 AM.

[Sandpit]

@Thomas

One of the PGi staff posted (and I think it's in the FAQ) about this. It can take a few days for the companies to process the payment and confirmation. Apparently it has to do with some of the 3rd party sites out there.

[Mystere]

Mystere, on 18 September 2014 - 10:27 AM, said:

I used a credit card. Pressing the "Pay" button did nothing for me. So now I am clueless on what happened.

FYI, Internet Explorer was giving me the problem. Firefox worked just fine.

[EvilCow]

I got the paypal email but the pack is not yet associated with my account, I still see "buy" on the page.

[Roadkill]

What's weird for me is that while the Man O' War package is showing as owned, the Maddog's button shows as "Upgrade" instead of owned.

(Yes, I pre-ordered the Masakari package, and it displays correctly in my profile.)

[rocks off]

Mine was initially declined, as my CC thought it was 'suspicious'. I confirmed it was okay, then resubmitted the request and it went through the 2nd time.

You might try logging into your CC/DC provider and see if you have any alerts.

Edited by rocks off, 18 September 2014 - 11:43 AM.

[Elizander]

ThomasMarik, on 18 September 2014 - 08:26 AM, said:

Did you guys get any indication that the transaction was successful other than a green check mark after entering in your payment details? I remember with the first clan pack it would replace the buy button with a bought button. I'm also not seeing anything in the profile tab and I received no emails. However the payment appears to have went through. Is anyone else getting some sort of indication that you actually purchased the second pack?

I've sent in a support email several hours ago but they haven't gotten back to me. I'd really like to get some sort of answer on this quick to know if I need to shut down my credit card or not. This looks strange to me.

Here's what it should look like if you purchase it successfully:

[Bishop Steiner]

ThomasMarik, on 18 September 2014 - 08:26 AM, said:

Did you guys get any indication that the transaction was successful other than a green check mark after entering in your payment details? I remember with the first clan pack it would replace the buy button with a bought button. I'm also not seeing anything in the profile tab and I received no emails. However the payment appears to have went through. Is anyone else getting some sort of indication that you actually purchased the second pack?

I've sent in a support email several hours ago but they haven't gotten back to me. I'd really like to get some sort of answer on this quick to know if I need to shut down my credit card or not. This looks strange to me.

No receipt yet myself, though Russ did mention on a post here somewhere about some seriously long backlog on transaction. If I don't see my receipt by morning, I will contact support.

The splash page does show them all as "Owned" though, for me.

[CDLord HHGD]

All good here!

[STEF_]

EvilCow, on 18 September 2014 - 11:23 AM, said:

I got the paypal email but the pack is not yet associated with my account, I still see "buy" on the page.

It could be a browser/cookie issue.
All fine here with Firefox.

[Nayonac]

Mine has changed from Buy to Owned since the 4PM Injection so looks like they are just catching up on the mass of people who ordered

[EvilCow]

Stefka Kerensky, on 18 September 2014 - 12:43 PM, said:

It could be a browser/cookie issue.
All fine here with Firefox.

I use Firefox too, it just took time, now it is fixed.

Edited by EvilCow, 19 September 2014 - 12:43 AM.

[Karl Marlow]

Nayonac, on 19 September 2014 - 12:26 AM, said:

Mine has changed from Buy to Owned since the 4PM Injection so looks like they are just catching up on the mass of people who ordered

Mine still hasn't updated. Still no confirmation emails or emails from support.

I'm actually growing quite disturbed that they are holding my credit card information somewhere to be processed at a later date. Also the lack of an email that at least tells me that the order was recieved and is awaiting processing is annoying. I don't know if it was submitted successfully or not.

[SI The Joker]

I did not read all the posts, but I received an email confirmation after the fact.

[kegodoom]

I still have no confirmation email on my Man o war package, checked my credit card and it was not billed either.

I tried buying some MC and again I got the green check but no confirmation email and no MC in game. I do not even get the payment successful redirect. are credit cards not working? It has been almost 48 hours. Also, no one from billing support has wrote me back.

[Elizander]

I had billing issues with another online game using my card so I just hooked it up to Paypal and it worked. Might work for others too. I used paypal to purchase this.

[Nathan Foxbane]

I had my receipt within 30 seconds of the transaction last night. Of that was after some problems on Wednsday and I had to a while before things worked. I think they just got overwhelmed like everything else when the package became available.