19 replies to this topic

[Jon Cunningham]

We're under a bit of load (both our systems and the people working on those systems) when it comes to processing all of those transactions.

Please allow for one business day for it to process. Thanks folks.

Jon

[A Man In A Can]

Wait. Were we supposed to get it immediately upon purchase? That wasn't the impression I got. I thought things would be delivered on the 23rd, unless my eyes deceived me somewhere....

[Lynx7725]

I think some of the stuff yeah, it could be immediate. Mechs themselves have a delivery timeline. Takes time to uncrate all those Mad Dog parts, I suppose...

[Russ Bullock]

This is really just about showing up on the web site that you own it. First thing delivered is the Mad Dog on Tuesday if you qualify.

[Griggio]

Jon Cunningham, on 17 September 2014 - 11:01 PM, said:

We're under a bit of load (both our systems and the people working on those systems) when it comes to processing all of those transactions.

Please allow for one business day for it to process. Thanks folks.

Jon

I think under a stressful load was a understatement.

We almost broke the entire dang website

[Kain Demos]

Lynx7725, on 17 September 2014 - 11:12 PM, said:

I think some of the stuff yeah, it could be immediate. Mechs themselves have a delivery timeline. Takes time to uncrate all those Mad Dog parts, I suppose...

Well I got an email stating I bought it but if I go to the "Clan Pack" under profile and it still just shows the Masakari Package. Maybe the "instant goodies" will show up tomorrow.

[Dark DeLaurel]

Jon Cunningham, on 17 September 2014 - 11:01 PM, said:

We're under a bit of load (both our systems and the people working on those systems) when it comes to processing all of those transactions.

Please allow for one business day for it to process. Thanks folks.

Jon

In a few days could we get a metric for number of transactions done today? Ideally i would love to see transactions/server load for:

Founders
Phoenix
Sabre
Clan wave 1
Clan wave 2

first days, be interesting to see how badly we have killed the server (and well knowing if the server is load balanced with a few others, specs, etc) yes I am a web guy and this stuff is interesting to me lol

Kain Thul, on 17 September 2014 - 11:42 PM, said:

Well I got an email stating I bought it but if I go to the "Clan Pack" under profile and it still just shows the Masakari Package. Maybe the "instant goodies" will show up tomorrow.

That is what this post is about, it will take at least one business day to complete (even a few more if demand stays high)

[Critical Rocket]

So has anyone gotten the confirmation on their page yet? I only have the e-mail from paypal to say the transaction went through but nothing from PGI as yet. But I assume that would be slow anyway.

[The Great Unwashed]

Not yet, but let's panic tomorrow.

[Dark DeLaurel]

James Heywood, on 18 September 2014 - 01:45 AM, said:

So has anyone gotten the confirmation on their page yet? I only have the e-mail from paypal to say the transaction went through but nothing from PGI as yet. But I assume that would be slow anyway.

All I have gotten is the receipt from PayPal, but the buy page shows owned now.

[KuroNyra]

Jon Cunningham, on 17 September 2014 - 11:01 PM, said:

We're under a bit of load (both our systems and the people working on those systems) when it comes to processing all of those transactions.

Please allow for one business day for it to process. Thanks folks.

Jon

Russ Bullock, on 17 September 2014 - 11:15 PM, said:

This is really just about showing up on the web site that you own it. First thing delivered is the Mad Dog on Tuesday if you qualify.

That's what you get for giving the opportunity to let people having the best battlemech ever done!

[Griggio]

KuroNyra, on 18 September 2014 - 02:08 AM, said:

That's what you get for giving the opportunity to let people having the best battlemech ever done!

Best battlemech? Heck since the announcement the whole anniversary has been like kids getting free pony's left and right at Christmas.

I'm beginning to think IGP should have been paying PGI to do their marketing instead. Well played PGI.......well played indeed.

[Critical Rocket]

Dark DeLaurel, on 18 September 2014 - 01:55 AM, said:

All I have gotten is the receipt from PayPal, but the buy page shows owned now.

Yeah I only have the paypal receipt but I only bought the pack about 2 hours ago (10 AM GMT) so I guess the site is being really slow to update and inform customers of their purchases.

[The Great Unwashed]

My lancemate has a purchase confirmation showing on the website, so I guess all will be well.

[DarkExcalibur]

Wish they had ala cart upgrade working before they put wave 2 sale up.

[Bishop Steiner]

Russ Bullock, on 17 September 2014 - 11:15 PM, said:

This is really just about showing up on the web site that you own it. First thing delivered is the Mad Dog on Tuesday if you qualify.

and receipt of transaction, I assume? It shows I own it on the page, and my bank statement, but no receipt yet.

[Critical Rocket]

So what if you don't get the confirmation on the site and tuesday rolls around? I assume CS won't be working over Saturday and Sunday so if you have an issue you're going to be left in the dark. Thinking worst case scenario here obviously.

[Angel of Annihilation]

Mechwarrior Mousse, on 17 September 2014 - 11:09 PM, said:

Wait. Were we supposed to get it immediately upon purchase? That wasn't the impression I got. I thought things would be delivered on the 23rd, unless my eyes deceived me somewhere....

I wish that we got it immediately. I can honestly say they lost money from me several times now because of the lack of immediate delivery.

For example, at one point I had decided to buy the Timber Wolf pack in Wave 1 but then I got thinking that I might not even be playing the game in 3-4 months so decided to wait. Ended up only getting 2 ala carte, PGI lost $90 there.

At another time after the Clans had already release, I came home in a bad mood, was bored and needed a pick me up/distraction for that night so I decided to add a Ala Carte Dire Wolf to my collection however just as I was about to hit the purchase button I say the warning about it not being available to next business day. Obviously this wouldn't have allowed me to play the mech that evening so I hit cancel and by the next day, I had talked myself out of spending the money. Another $55 that PGI lost.

Same goes for right now. Hellbringer is my absolute favorite Clan mech and I am kind of bored with the game at the moment. If I got my Hellbringer immediately I would be spending $90 right now even though I don't really like the Koshi or Fenris. However since I have to wait until Dec to get access to it, which is obviously long enough down the road that major changes (nerfs) might have taken place that devalued the package in my eyes, I am hesitant to spend the money. Also like with my initial example, who really knows if am going to be still playing this game in 3 months. That being the case, I will probably just end up Ala Carting the Hellbringer a few weeks before release so another $35 PGI will have lost due to the delay in access.

Basically PGI is missing out on the impulse buy motivation that drives the gaming community. We most of us spend money, we want it now, not 3-6 months down to road. Too much can change in that length of time which makes spending money on future content risky.

[A Man In A Can]

Viktor Drake, on 18 September 2014 - 02:13 PM, said:

I dunno about you, and other players like you, but it was an instant purchase for me. 120 smackers. Easy-peasy. And I don't care about the wait. Or the fact that things and people's opinions will change. As long as this game is still being developed, is still able to be played, and content paid for gets delivered, I will continue to give them my support.

Besides, it's my show of thanks for the fact they are being so generous with their gifts, and are involving the community more. For that, I will proudly be stomping around in a Mad Dog come the 23rd, and the rest of the mechs when they arrive - irregardless of their viability, hitboxes, or what have you.

Edited by Mechwarrior Mousse, 18 September 2014 - 06:41 PM.

[Star Wolves Admin Account]

Where do you look for the purchase confirmation on this site? Bought it yesterday and not seeing anything.

Good god it should not be this hard to buy something.