23 replies to this topic

[disdroid]

I played MWO on a windows 8 Machine for about 3-4 months. Then a few months ago it started crashing every time it was loading the mech lab. Exchanged about 20 emails with tech support, and nothing they suggested worked. Finally gave up. After several months Idecided to upgrade my hd to a ssd (for other reasons. And chose to install win 7 64. Downloaded and patched MWO, and it is doing the exact same thing. I've tried multiple OS's, All tech support advice, and endlessly searched the forum for fixes. I've come to the conclusion that this game probably doesn't work for anyone other than admins, and people with a doctors degree in computer science... [redacted] Please do something about this! Make this game PLAYABLE!

Edited by Egomane, 21 October 2014 - 01:05 AM.
Language

[Sheriff Cinco]

I have almost ZERO computer skills and no troubles. Maybe it has to do with your graphics drivers. After a patch a while back I had a few smal issues. Updated my drivers and smooth sailing since.
Good luck man

[Kilo 40]

while i sympathize with your situation, the issue is with your computer, not MWO.

and no I'm not a dev or an engineer.

[Davegt27]

what exactly is your fail?

are you running in direct X 9?

if not try that

that means when you get into the game go to settings go to video and for version of direct X select 9

that helped my but I still get a lot of cry engine fails

[Greenjulius]

First run the repair tool. It has a tendency to fix these issues.

Do you have a spare graphics card you can swap in, even if old and slow? This will test both your graphics card and your drivers. I had a bad videocard that crashed MWO constantly. It had some bad GDDR3 and was just unstable.

Replaced it and have zero issues.

[Aron]

Hey, I am running a high end gaming rig and experianced frequent crashes due to memory allocation errors? Are you talking about this?

[totgeboren]

Do you play other games with no difficulty? I have had the game crash two times when I had Mumble running, though I'm not sure that was the culprit. The behaviour of the crash was kinda like a memory allocation error, so it could be something like that.

About a year ago I had constant problem with bluescreens when playing games, changed the moderboard and memory, even bought new hard drives, but nothing worked. Finally I got the idea of looking at the voltage my power supply, and it was only 10 V on the 12 V rails. Changed that and everything worked fine so that was a lot of money not well spent, though my computer was pretty well upgraded and I only needed a few more things to build a new computer from my old stuff.

Considering you have the same problem with a new OS and new hard drives, I suggest you should take a look at first your graphics card, then your RAM memory and then your power supply unit. Thousands of people can play the game just fine with no computer skills whatsoever, so I think you might have a hardware problem. Especially if you have the problem even after a fresh install of the game.

Edited by totgeboren, 21 October 2014 - 01:12 AM.

[Duke Nedo]

I run the game fine, but crash about 50% of the times when jumping back to the mechlab after the game is over. This seems to happen almost 100% of the times when I choose to quit the match before the end screen for some odd reason...

[White Bear 84]

I am a doctor of computer science and my diagnosis is that something is wrong with your hardware.

Edited by White Bear 84, 21 October 2014 - 01:53 AM.

[Elizander]

I have a crappy 8 year old PC with 3 cores and 4 gig ram that runs Windows 8.1 and the game runs fine.

[TexAce]

Sounds very much like faulty hardware, perhaps one or more of your RAM slots is somehow damaged...or your power unit is borked, or your graphics card...

Duke Nedo, on 21 October 2014 - 01:47 AM, said:

I run the game fine, but crash about 50% of the times when jumping back to the mechlab after the game is over. This seems to happen almost 100% of the times when I choose to quit the match before the end screen for some odd reason...

Wow thats really bad to hear, I hope those errors are OS or Hardware related.

I really never had problems with the game on 3 systems, except slow fps on one laptop but thats because its cooling is borked (hardware/design problem).

Edited by TexAss, 21 October 2014 - 02:00 AM.

[Mark Brandhauber]

Please expand, as you have not given enough information, when does your computer not run MechWarrior (on launch or as you enter a game?) what message does it bring up when you try. Have you tried it with new ram or different graphics card. Do any other games respond in the same fashion?
And most importantly what spec is your computer. Is it and out of the box computer or a custom build?

Edited by Mark Brandhauber, 21 October 2014 - 02:06 AM.

[Duke Nedo]

TexAss, on 21 October 2014 - 01:58 AM, said:

Wow thats really bad to hear, I hope those errors are OS or Hardware related.

I really never had problems with the game on 3 systems, except slow fps on one laptop but thats because its cooling is borked (hardware/design problem).

Actually my guess is that it has something to do with network-traffic desyncing or timing out somehow. I have quite a few mechs now and connecting to the mechlab takes time. Sometimes it just gets stuck on connecting, more often it throws me back to desktop. Have read about others having the same problem so it's probably not that uncommon.

Running Win 7, 64 bit. Will try the repair tool before I do anything else, was just too lazy to do anything about it so far....

[Kiiyor]

disdroid, on 21 October 2014 - 12:05 AM, said:

I played MWO on a windows 8 Machine for about 3-4 months. Then a few months ago it started crashing every time it was loading the mech lab. Exchanged about 20 emails with tech support, and nothing they suggested worked. Finally gave up. After several months Idecided to upgrade my hd to a ssd (for other reasons. And chose to install win 7 64. Downloaded and patched MWO, and it is doing the exact same thing. I've tried multiple OS's, All tech support advice, and endlessly searched the forum for fixes. I've come to the conclusion that this game probably doesn't work for anyone other than admins, and people with a doctors degree in computer science... [redacted] Please do something about this! Make this game PLAYABLE!

I'm guessing you've done most of this, but graphics drivers, repair tool, and rebooting your modem and the like if you haven't already done so... which you probably have.

I've only had a handful of crashes in years, bugs aside.

It may very well be hardware related. What you're describing can be related to RAM... or your motherboard, really. Or the power supply or... graphics card. PC hardware issues can suck, heh.

How much ram do you have? Maybe try removing one stick, test the game. If you still crash, test the other stick by itself. Never hurts to blast the dust out of your case and components either. I had a machine that used to cack it's daks under load because the fans on the graphics card were full of crap, and struggled mightily whenever they were taxed.

[Mycrus]

disdroid, on 21 October 2014 - 12:05 AM, said:

I played MWO on a windows 8 Machine for about 3-4 months. Then a few months ago it started crashing every time it was loading the mech lab. Exchanged about 20 emails with tech support, and nothing they suggested worked. Finally gave up. After several months Idecided to upgrade my hd to a ssd (for other reasons. And chose to install win 7 64. Downloaded and patched MWO, and it is doing the exact same thing. I've tried multiple OS's, All tech support advice, and endlessly searched the forum for fixes. I've come to the conclusion that this game probably doesn't work for anyone other than admins, and people with a doctors degree in computer science... [redacted] Please do something about this! Make this game PLAYABLE!

Specs?

Ping?

Lost packets?

[Elizander]

disdroid, on 21 October 2014 - 12:05 AM, said:

I played MWO on a windows 8 Machine for about 3-4 months. Then a few months ago it started crashing every time it was loading the mech lab. Exchanged about 20 emails with tech support, and nothing they suggested worked. Finally gave up. After several months Idecided to upgrade my hd to a ssd (for other reasons. And chose to install win 7 64. Downloaded and patched MWO, and it is doing the exact same thing. I've tried multiple OS's, All tech support advice, and endlessly searched the forum for fixes. I've come to the conclusion that this game probably doesn't work for anyone other than admins, and people with a doctors degree in computer science... [redacted] Please do something about this! Make this game PLAYABLE!

One other factor that you might not have changed is your ISP. It could be crashing due to connectivity issues. Other than that you can post your DXDIAG here and all the programs you have running (task manager) and maybe someone can figure it out for you. Also your driver versions.

[Joseph Mallan]

disdroid, on 21 October 2014 - 12:05 AM, said:

I played MWO on a windows 8 Machine for about 3-4 months. Then a few months ago it started crashing every time it was loading the mech lab. Exchanged about 20 emails with tech support, and nothing they suggested worked. Finally gave up. After several months Idecided to upgrade my hd to a ssd (for other reasons. And chose to install win 7 64. Downloaded and patched MWO, and it is doing the exact same thing. I've tried multiple OS's, All tech support advice, and endlessly searched the forum for fixes. I've come to the conclusion that this game probably doesn't work for anyone other than admins, and people with a doctors degree in computer science... [redacted] Please do something about this! Make this game PLAYABLE!

The game is basically stable on my rig(random ping/Frame rate issues). Murphy's Tower has done well with MW:O and almost all other games.

[Triordinant]

Must be something on your end. I've played MWO for over 2 years on a 5-year old computer running Windows 7 32-bit and it has crashed only half a dozen times over the past 2+ years.

[Elfman]

One of the biggest causes of problems I have encountered over the years and everyone seems to over look is the sound card and drivers.

Back in the days when win 95 first came out I could only get it to install (after lots of cursing) after removing my sound card.

But yep it does sound to me like a hardware issue

As to the mech lab thing I have 58 or so mechs in my lab and have no issues with being kicked to desk top etc.

I did in closed beta have a lot of issues and it turned out to be a combination of a faulty memory stick and teamspeak overlay called overwolf.

[Mawai]

I haven't had general crash issues like the ones you report. I've run MWO on at least 3 different machines ... laptop and desktop, 32 and 64 bit OS, 4 and 8 Gb of RAM ... worked on all of them and crashes are extremely rare. So it seems likely that the issue is something to do with your machine in particular ... possibly an issue that is made worse running MWO.

The trouble is finding the problem.

Have you tried running memtest? If you have bad RAM at a high address then it won't actually get used until the machine is under significant load ... you might not notice at all during every day tasks. I had this issue once with a new machine I built when it would crash if I had 10 or 15 applications open or was running specific games that tended to use up the available RAM. The problem was one bad byte somewhere in the 3 or 4 Gb range ... putting in a new RAM module fixed the problem.