124 replies to this topic

[Pz_DC]

3 games in a row few mins ago... WTF?!... Cant play this game now, i hope it will be fixed asap....

P.S. Challenge should ere-shedulled becouse a lot of players cat play...

Edited by MGA121285, 24 October 2014 - 01:50 PM.

[B4D Jonny]

I thought it was Distributed Denial of Service...

[Telmasa]

#blametelia

[aniviron]

Servers seem to have taken some critical hits. Game is unplayable, I keep losing connection while in the mechlab and getting booted to the login screen, got disconnected from the middle of a match, "Unknown error," and spent five minutes unable to log in with three different error messages about network connectivity. Finally got in, and when I click rejoin, it starts to load and then "Disconnected from game server." Was also unable to log in to the forums a few minutes ago to post about this, and the one game I did manage to play a half dozen other people were having the same issues.

[Daelen Rottiger]

are you planning on lookin at the matches and scores from which players were disconnected? Do they count for the competition? This is pretty frustrating... :/

[Kyle Polulak]

Everyone got disconnected equally, this wasn't a software issue.

This was a network breaking event at our data centre. There was also disconnections between our game servers and database servers so even if you were logged in after a recovery from a downtime event the servers were in a bad state (Virtual Function Calls errors, etc).

We would recommend holding off on playing any new games until we get assurances from our data centre that the network issues have been resolved.

[Kenthar]

same here. Watching NGNGTV and he has the problem too. can you at least take everything down until it's fixed? I can't commit any more mechs to see if it's working

[Kyle Polulak]

Kenthar, on 24 October 2014 - 01:56 PM, said:

same here. Watching NGNGTV and he has the problem too. can you at least take everything down until it's fixed? I can't commit any more mechs to see if it's working

When the disconnection events occurred we also lose our internal connections to the server. We're not willing to risk the data corruption should we issue a server shutdown command and have the data centre connection blip while in the middle of the shutdown.

[ChapeL]

Glad to read you guys are on the issue

[Gamuray]

Alright, understood. My last question though.. What happens with the contest? This doesn't have to be a "Definitely this". It can be a "This if this", or "Maybe this in this case", "Also this when this"

[krash27]

It should be postponed, any other sport/esport would to ensure all issues are dealt with.
But it wont be I bet.

[Mangeras]

I want free Candy

[STR4NG3R]

thanks for the response please let us know when we can resume killing and maiming

[Kyle Polulak]

Gamuray, on 24 October 2014 - 01:59 PM, said:

Alright, understood. My last question though.. What happens with the contest? This doesn't have to be a "Definitely this". It can be a "This if this", or "Maybe this in this case", "Also this when this"

krash27, on 24 October 2014 - 02:02 PM, said:

It should be postponed, any other sport/esport would to ensure all issues are dealt with.
But it wont be I bet.

Well, we currently know that everyone got disconnected so no-one had an unfair advantage in a match. However we did put in a case to check the results to make sure the event is still fair for everyone. We won't let anyone get an advantage from this connectivity issue.

[krash27]

Kyle Polulak, on 24 October 2014 - 02:06 PM, said:

Well, we currently know that everyone got disconnected so no-one had an unfair advantage in a match. However we did put in a case to check the results to make sure the event is still fair for everyone. We won't let anyone get an advantage from this connectivity issue.

Not sure this statement is correct, I disco'd almost every game.
The few I didn't disco I did notice that a lot, I mean A LOT of others did disco.

[Kyle Polulak]

Alright, it looks like the datacentre team has identified the issue as a hardware problem with the router that connects to all of our servers boxes in our server rack. We're getting a full report on what happened and we'll share it with you guys. Thank you all for your patience; and remember to contact support@mwomercs.com if you are still experiencing problems.

[PartyinMyPantsSerious]

krash27, on 24 October 2014 - 02:12 PM, said:

Not sure this statement is correct, I disco'd almost every game.
The few I didn't disco I did notice that a lot, I mean A LOT of others did disco.

You don´t understand what he wrote ?
Serious.. ppl should acutal read and atleast try to understand.. holy.

Edited by PartyinMyPantsSerious, 24 October 2014 - 02:17 PM.

[Daelen Rottiger]

Lets say I do have a limited time to play in the challenge - while the time I am playing I am doing pretty well - but I can't take part in the competition now, cause there are problems with the servers. When the servers are up again, I do not have the time to play again. So this probs clearly are giving me a disadvantage to others. Dont you think?

[Gamuray]

Yes, which is why something should be done in terms of extension or rescheduling. Maybe not a big something, but at least a necessary something

[krash27]

PartyinMyPantsSerious, on 24 October 2014 - 02:16 PM, said:

You don´t understand what he wrote ?
Serious.. ppl should acutal read and atleast try to understand.. holy.

I think you had better read it again, he said everyone disco'd equaly which is not true. Seriously roflol