5 replies to this topic

[0bsidion]

I guess maybe I'm the only one, haven't seen anyone else post this.

[0bsidion]

And now it's been an hour....

[Alexander Garden]

Hey Obsidion,

At what point do you hit the Connecting... notice? Entering MechLab, entering a match? Is it a perpetual connection dialog?

[0bsidion]

Right after the login screen. I enter my user name and password, hit enter, then it says Connecting.... and that's it. It'll apparently stay that way forever. I have to kill it in task manager to get it to stop.

I just tried the repair tool. It gets stuck on Starting...

Edited by 0bsidion, 04 November 2014 - 05:45 PM.

[Alexander Garden]

Alright. Please submit a ticket to support@mwomercs.com with the subject heading Connection Issues, and attach the results of a trace route, ping test, and DirectX Diagnostic.

How to obtain a DxDiag:
- Press Windows Key + R
- Type DxDiag
- Click Save All Information. If prompted about WHQL drivers, click no.
- If the Save All Information button is not present, simply click on Run (32/64 bit)DxDiag. The Save All Information button will appear after the diagnostic.

Trace route:
- Press Windows Key + R
- Type CMD
- Click OK
- In the Command Prompt, type: tracert 192.99.109.129
- Take a screenshot of the results and attach it to your reply.

Ping test:
- Press Windows Key + R
- Type CMD
- Click OK
- In the Command Prompt, type: ping -n 100 192.99.109.129
- Take a screenshot of the results attach it to your reply.

[0bsidion]

Thanks, I actually figured out what the issue was, though the 'why' is beyond me. It turns out there were about 6 MWOClient.exe *32 processes running and they wouldn't end when I tried to kill them. I had to reboot to get them to stop. Now it works perfectly. I'm thinking at least one of them was running from the last time I played the game as the game sometimes doesn't shut down properly when I quit out.

It's also possible I got click happy the first time I tried to launch it.

Edited by 0bsidion, 04 November 2014 - 06:31 PM.