37 replies to this topic

[Black Fish]

Well how about this?



Seriously what is PGI trying to accomplish? extra support tickets requesting to refund 'Mechs accidentally purchased with MC??

This is the sneaky type of stuff I wouldn't expect a company that regard it's players as a community...

[Felbombling]

I got caught on this spending GXP to unlock a skill once, which sucked. Learned my lesson.

[Yellonet]

Black Fish, on 07 October 2015 - 02:43 PM, said:

Seriously what is PGI trying to accomplish? extra support tickets requesting to refund 'Mechs accidentally purchased with MC??

Probably. When you also take into account that mech skins that you paid for in a mech pack aren't unlocked until all mechs are released so that you can accidentally buy it again, a pattern emerges.

[Gas Guzzler]

StaggerCheck, on 07 October 2015 - 02:47 PM, said:

I got caught on this spending GXP to unlock a skill once, which sucked. Learned my lesson.

I think this one defaults to mech XP unless you don't have any, in which case it uses GXP.

[Felbombling]

Gas Guzzler, on 07 October 2015 - 02:49 PM, said:

I think this one defaults to mech XP unless you don't have any, in which case it uses GXP.

More than likely, yeah. I watch like a hawk the C-Bill, XP and other numbers before I hit the OK button, I can tell you that. lol

[Death Proof]

Yeah, I don't think PGI is intentionally trying to be grubby...but it's an outdated practice, along the same lines as charging a penny less instead of the rounded whole amount (e.g. 9.99 instead of 10.00).

Both options should be unselected and the "ok" button grey out until the player chooses an option.

[Khobai]

cbills should be the default option

[Troutmonkey]

Good UI practice that the least destructive option should always be the default.

In the case of buying mechs - Cbills should the default option.
In the case of upgrading skills - Mech XP should be the default option.

[oldradagast]

Doesn't their loopy interface still try to burn up your MC by auto-refilling the premium consumables, too?

Hey, I like this game, but crud like that does come across as just this side of crooked (at worst) and laughably careless (at best) given the risk of pissing off customers or having to do refunds.

It's not that hard, guys... ugh.

[Vimpyr]

Yeah, I got burned by that once when buying a new mech. I typically don't have mc so it's usually not a problem for me. On this occasion, however, I recently purchased an mc pack and bought a mech quickly without looking. Realized my mistake about a week later when I went to buy some color/camo and didn't have enough mc?!? Had to check the mc log to find out where my credits went.

Never again.

[Durant Carlyle]

While they did provide you with the tools to injure yourself, it is fully your responsibility for not checking exactly what you are doing before hitting the OK button.

Blaming them when they showed you exactly what you needed to know AND YET YOU STILL DID IT isn't helping anyone, least of all yourself.

Pay attention, people.

Edited by Durant Carlyle, 07 October 2015 - 03:55 PM.

[Alistair Winter]

It's really dumb. I can see why you'd do it for a game like Farmville or Clash of Clans or whatever. Cheap mobile games where you want to trick kids into spending more money through micro transactions. I get that.

It just doesn't make sense in MWO, which caters to adults who mostly make informed, conscious decisions to make macro transactions.

[QuulDrah]

default MCs for mechs? it's not really friendly design, granted. but nothing sneaky going on, both options are clearly and obviously stated before you click ok...

but regarding consumables?
you have to specifically select that premium consumable, which is clearly marked with the MC logo, AND have to manually click the auto-refill checkbox... what more do you want? an ingame popup during the fight in which you have to enter a captcha before continuing to get a new popup with an "Are you absolutely sure?" message?

[oldradagast]

Ah, I love the people on here defending this idiocy, as if it takes some staggering amount of resources to change the default option on a menu to something that does NOT hurt the person doing it!

Come on, people - I know there are plenty of White Knights and corporate lackies out there who feel business can do no wrong, but this is really pushing it...

Edited by oldradagast, 07 October 2015 - 04:35 PM.

[PurpleNinja]

If you're above 10 years old, you should be aware of that, but I agree, they should change that.

[Brollocks]

That very nearly caught me out a few days ago when I purchased a Thunderbolt.

I would have been seriously pissed had I spent MC on it.

[Hollow Earth]

That never bothered me, because you see, the secret is to have as little MC in my account as possible.

(but yes, i see what PGI is trying to do here)

[Death Proof]

Troutmonkey, on 07 October 2015 - 03:18 PM, said:

Good UI practice that the least destructive option should always be the default.

In the case of buying mechs - Cbills should the default option.
In the case of upgrading skills - Mech XP should be the default option.

The least destructive would be to not have anything selected by default and to require the player to choose an option before the "ok" button is enabled.

When it comes to purchases, having the added confirmation is warranted.

[Tarogato]

QuulDrah, on 07 October 2015 - 04:16 PM, said:

default MCs for mechs? it's not really friendly design, granted. but nothing sneaky going on, both options are clearly and obviously stated before you click ok...

but regarding consumables?
you have to specifically select that premium consumable, which is clearly marked with the MC logo, AND have to manually click the auto-refill checkbox... what more do you want? an ingame popup during the fight in which you have to enter a captcha before continuing to get a new popup with an "Are you absolutely sure?" message?

For MC consumables? Yes. =P

I once blew about 10 of them in private matches because I had maybe three free ones in my inventory from an event, so I clicked Auto-Refill. But then it didn't alert me that I ran out of them, so I forgot and it just started burning my MC.

Which brings up the points that having consumables actually consumed in private matches is dumb, imo.

[Mechteric]

It would be best if they didn't use a checkbox/radio box.

Instead there should be two distinct buttons and you click one, then a verification dialog, then it follows through with purchases.


But I do think there is already a verification dialog, so until they make it nicer you gotta pay attention.