4 replies to this topic

[D0om]

Hello!
3 days ago i bought the last mech in Wave II. And i have been waiting for 3 days without it. I still have "upgrade" button ON. (see pic)
I have already sent 3 messages to SUPPORT, and nothing... No answers, absolutely nothing. Money was sent, and no reaction...
How much time do i need to get my items in game? 1 week, month...?

Please, see this message and do something!
thanks

[Redshift2k5]

This is a "players helping players" sort of forum.

You've already sent a message to the only people who can fix it by sending a support ticket, which does take a few days to get a response. Sending a ticket over and over will not get it resolves any faster.

[vettie]

did you get a confirming email receipt or screen notification receipt?

You did the best thing by notifying Support.. They are a bit backed up from the Holiday time off, but THEY WILL RESPOND. They are very good about this sort of thing.

Also check your spam folder to make sure you didnt already receive a reply and it got spammed...

Good luck

[MarineTech]

As I recall, when I purchased the full package, it took a day or two for me to get my notification of the payment. From there, it was about a week before the website got updated and actually started displaying the package I had purchased.

[D0om]

It took 3 days already)
But my problem is solved rignt now. Thanks all for answers!