17 replies to this topic

[xxShadowAgentxx]

Intel i5-2500k CPU @ 3.30GHz
AMD Radeon HD 6800
16GB DDR3 RAM

using a dual monitor display

my problem is that the game runs very poorly even in the home menu.
I have turned down settings, tried running in 32 and 64 bit, switched between dx9 and 11, though when I switched to dx11 I got the failed to create direct3D problem when it restarted. Nothing I have tried fixes the problem.

can anyone give me a little insight on how to resolve this?

[Nothing Whatsoever]

What is your OS? Win 7, 8?

Have you tried installing DirectX? And are your drivers and rig updated?

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What resolutions have you tried?

Also, have you tried out a single monitor to see how your system runs MWO to see if its the dual setup?

[Scout Derek]

I know that MWO hates AMDs, and loves NVIDIAs. Maybe switch to one monitor. You have the CPU, maybe not the GPU?

[Vanguard836]

Also at what settings are you running the game ?

[Golrar]

MWO dislikes AMD processors in that it relies heavily on IPC. It doesn't hate AMD GPUs. I would say switch to one monitor and maybe OC the CPU. With that setup on a single monitor you should be able to run at least medium quality at around 30-45 fps. Just make sure particles and shadows are set to low.

The GPU - Radeon 6800? Is it a 6800? Only 6800 I can find is a mobile GPU for laptops. Regardless, 6800 series should be ok for the game.

[UniquePilotName]

Shadow here is my friend, his settings are on medium, we tried switching to single monitor, I am positive it is a Radeon HD 6800, his OS is Win7, Home Premium I believe, and yes I had to install dx9 in order to get the game to not have the direct3D problem but now the game won't allow me to switch between dx9 and 11. As for the drivers, I have an Nvidia so I don't know how to find and update AMD's drivers. I tried the catalyst omega thing which was the only download available on AMD's website, which I am thinking proved useless because it still asks me to update the program with 14.12 when I downloaded and installed 14.12. The rest of the computer is up to date to my knowledge

[DEMAX51]

You should be able to overclock that i5 to around 4.2 easily enough, and that'll give you a bigger benefit than virtually anything else you can do (because this game is very heavily CPU-bound). If you're unfamiliar with overclocking, I assure you it is exceptionally easy to do with that CPU using Intel's Turboboost technology.

Short of that - make sure in your video options you have Particles set to Low, and Shadows no higher than Medium (Particle effects are the single biggest FPS-killer in the game).

Also, it might make you happy to know that Russ Bullock (lead designer for MWO) tweeted today that they're actively investigating FPS-issues and he hopes to have some good fixes in soon.

Edited by DEMAX51, 29 January 2015 - 01:45 PM.

[TheCaptainJZ]

Maybe support@mwomercs.com can help.

[Koniving]

Golrar, on 29 January 2015 - 04:39 AM, said:

The GPU - Radeon 6800? Is it a 6800? Only 6800 I can find is a mobile GPU for laptops. Regardless, 6800 series should be ok for the game.

The 6850 is the rock bottom of the 68 series for desktop computers. I'm not even sure if 6800 even exists. There's a 6830. But the lower you get on the third digit with AMD Radeon cards, the lower the quality is.
For instance a 6760 is marginally more powerful than a 6850, but the 6850 is more compatible with newer stuff.

[UniquePilotName]

I checked the thing myself I actually copied it right off the file I looked up on the video card more specifically it was "AMD Radeon HD 6800 Series" was what it was described as

[UniquePilotName]

lets say the video card is out of date, how would I update that video card? as stated above I ran the only software AMD had for his video card and even after it finished it still wanted me to update it with the same download I just installed. switching to one monitor didn't help the performance either. even tried putting the game at native

[Flapdrol]

That card should be fast enough for decent performance.

Just checking, the monitor is connected to the grapics card right? not the connectors on the motherboard?

[Tarl Cabot]

OC that 2500k, that is what it what it really good for. Get to 4.0/4.2 as MWO is heavily CPU dependent. Once there then decide on a change in the GPU. And yes, when doing the dxdiag the GPU info will only show the GPU line 6800, 7800, 7900 series most of the time. He likely has 6850 at least.

I believe HWiNFO will give more of a detailed look at what components are being used. It is the only one that shows me using a 7950 whereas others just showed 7900 series.

[Koniving]

UniquePilotName, on 29 January 2015 - 03:46 PM, said:

I checked the thing myself I actually copied it right off the file I looked up on the video card more specifically it was "AMD Radeon HD 6800 Series" was what it was described as

That's what the drivers would be. It's the drivers for the "6800 series" of cards. That's 6830, 6850, 6860, 6870, 6880 and 6890.
That covers any and all drivers. Have you looked at the video card itself?

The videocard itself will have the specific numbers written on it. My own drivers for my 6880s would say "6800 series" as well.

My current video drivers say I have an R270 series, when I have an R9 270X video card.

[Drakkith]

UniquePilotName, on 29 January 2015 - 01:32 PM, said:

Shadow here is my friend, his settings are on medium, we tried switching to single monitor, I am positive it is a Radeon HD 6800, his OS is Win7, Home Premium I believe, and yes I had to install dx9 in order to get the game to not have the direct3D problem but now the game won't allow me to switch between dx9 and 11. As for the drivers, I have an Nvidia so I don't know how to find and update AMD's drivers. I tried the catalyst omega thing which was the only download available on AMD's website, which I am thinking proved useless because it still asks me to update the program with 14.12 when I downloaded and installed 14.12. The rest of the computer is up to date to my knowledge

Try:

Running at a lower resolution (In full screen mode. I have problems if I try to run full-screen window mode and the resolution isn't set to my native)

Turning off shadows and anti-aliasing. Shadows, in any game, used to absolutely destroy my framerate. It was literally a 30-50 FPS drop in some games.

Make sure nothing else is running in the background. I can sometimes have problems if I leave my browser open for too long with too many tabs open.

UniquePilotName, on 29 January 2015 - 04:03 PM, said:

lets say the video card is out of date, how would I update that video card? as stated above I ran the only software AMD had for his video card and even after it finished it still wanted me to update it with the same download I just installed. switching to one monitor didn't help the performance either. even tried putting the game at native

The catalyst software should auto-detect and install the required software if its out of date. Just let it do its thing.

[UniquePilotName]

overclocking seemed to help it quite a bit, still a bit choppy but not game ruining like before. also from the back it looks like it is going through the graphics card

[DEMAX51]

UniquePilotName, on 30 January 2015 - 07:03 AM, said:

overclocking seemed to help it quite a bit, still a bit choppy but not game ruining like before. also from the back it looks like it is going through the graphics card

What sort of framerate are you getting after the OC? (In game press F9 to see a readout in the top left corner of the screen. Don't go by FRAPs or MSI Afterburner or anything else, because I don't think those framerate counters have been working with MWO for a bit now).

[H00L1GAN]

UniquePilotName, on 29 January 2015 - 03:46 PM, said:

I checked the thing myself I actually copied it right off the file I looked up on the video card more specifically it was "AMD Radeon HD 6800 Series" was what it was described as

you need to check the card. some manufacturers cards can't / won't use reference drivers because of different firmware versions on the cards. I have a 5870 (ASUS) and I had to either use 4 years old asus drivers, or update the firmware of the video card to make it take the new catalyst suite.

maybe roll back 2 or 3 driver sets. they have the last 15 or so on the catalyst page.
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once you determine the manufacturer of the card, you can google to see if it uses specific driver package from the manufacturer. you can also use HWiNFO64 (it's a program) and it will tell you the Vbios version.

The latest patchbroke 64 bit for me, so i've been running in 32.

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strangely sounding enough, you may want to update your sound drivers and motherboard chipset drivers.

Edited by H00L1GAN, 30 January 2015 - 12:20 PM.