3 replies to this topic

[Bigshep]

Hi,
Hope someone can help. Came back to the game after a long hiatus, I installed the game 5 days ago, played fine for a few days then stopped working today. By launching I mean hit shortcut, runing as administrator and nothing happened. I have now gone through the convoluted process of deleting the program to reinstall as something must have been corrupted. I had to run microsoft fixit registary cleaner to allow the uninstall to work as I was getting error codes 0x80070643 and 0x80070020

I have now re-downloaded the 60Mb installer file from the MWO website, not once, but thrice! This has installed and I have the basic bin32 files with the installer in it. Running the MWO program as admin, or the MWO repair tool as admin, even with no firewall or antivirus running results in the sqaure route of nothing happening. I can see on task manager the process launching for about 15 seconds then it stops and nothing happens.

Any help would be appreciated as I really want to play, and have even seriously considered dropping cash on the game, which even play WoT since beta I have not before.

So basically customer with cash, wants to play, can't, needs help

cheers
Bigshep

[p4r4g0n]

If no one offers any suggestions, please email support@mwomercs.com on this issue.

However, please note that without the specifications of your computer, it will be difficult for anyone, even support, to help you with this.

If you are uncertain about your specifications, you could try installing speccy which does a pretty good job of this.

[Bigshep]

Thanks for the response. The PC is just above min specs for the game, however it played perfectly well for 5 days, then just stopped launching the patch/login part. I have contacted support, but as it is just about wakery up time over there I am not expecting a response for a while.

cheers

[zudukai]

check your windows folder something like... \Users\bigshep\Saved Games\MechWarrior Online

and delete the profiles and shader folders. they have in the past unpacked corrupt on the launch of the patcher client,
the repair tool from the patcher client's "gears" icon would also probably delete these for you.

support@mwomercs.com will probably ask for the "crashdump.dmp" anyways, so if you have not done that, you will need to know that folder.