22 replies to this topic

[InnerSphereNews]

Greetings MechWarriors,

We will be rolling out a hot-fix tomorrow, March 6th, tentatively scheduled for release at 10:00AM PST (6:00 PM UTC), with the following changes:

• Fixing an issue where players could crash to desktop under DirectX 9 when:
• Engaging ALT+ENTER during a load screen, in any screen mode
• Engaging ALT+TAB during a load screen, when in Fullscreen
• Transitioning from the log-in screen to the Home screen

Until the fix goes out, we have posted a list of temporary workarounds in our Patch Feedback forum.

The estimated downtime period for this hot-fix will be approximately 1 hour.

When services are restored you will be required to apply a small patch.

This post will be updated with further information and timeframes as needed.

The Double XP weekend event will begin after the hot fix, once services are restored.

UPDATE: Services are back up, hot-fix is available for download!

[Deathlike]

It's better than crashing. I'm not affected, but those Support Forums keep growing...

[Kmieciu]

Deathlike, on 05 March 2015 - 11:14 PM, said:

It's better than crashing. I'm not affected, but those Support Forums keep growing...

You're not getting any CTDs while alt-tabing away when you wait for a match?

[ThomasAH]

Just tried it -> crash ... could rejoin fast enough though.

[Kuritaclan]

• Engaging ALT+TAB during a load screen, when in Fullscreen - happens to me under DX11 too not only DX9 - however maybee it will be fixed as if.

[Myke Pantera]

I'm still a little spoiled from the Hellbringer release... Will we see the Grasshopper/Zeus making an appearance today Would be a nice "coincidence" with the Double XP event =) Probably not... But one can hope...

[Desintegrator]

Nice to get this fixed very fast...

[AlmightyAeng]

I've given up on DX11 for this game. BSD's abound for MWO...no other game...just this one. Sigh.

[Deathlike]

Kmieciu, on 05 March 2015 - 11:20 PM, said:

You're not getting any CTDs while alt-tabing away when you wait for a match?

I run the game in DX11. It's a non-issue (it doesn't seem to make a difference performance-wise anyways).

[WonderSparks]

Man, another patch, another hot fix. Modern gaming, man.

Still, I am glad you guys are tackling the issues quickly instead of leaving them until the next scheduled patch. Besides, there has been enough positive progress of late (IMHO) that forgives such things cropping up.

_{Still working on getting the money for my Gladiator pack as thanks for your hard work, PGI, but rest assured it will get here eventually. ^^}

[spectralthundr]

Kmieciu, on 05 March 2015 - 11:20 PM, said:

You're not getting any CTDs while alt-tabing away when you wait for a match?

I'm still waiting for the fix to the client just eating up tons of memory any time you alt tab from it that will eventually always cause a CTD.

[Hayato1983]

ok

[Alexander Garden]

Services are restored, hot-fix is available for download

[Grabbabrewski]

[Valkeer]

Downloaded the patch. Game crashed on entry transition first three times. Fourth worked though. I am gonna guess that the patch didn't fix it.

[Strykewolf]

Don't forget to look at Dx11 crashes; thanks.

[EXO-Scorpion]

CTD still going on. ONLY MWO crashes and has all these problems. NOTHING with my PC when I run other games!

Maybe ITS TIME to use a DIFFERENT GAME ENGINE BUILT on MWO?

Keep Cryengine version going, but all hands on deck on REVAMPING MWO onto a BETTER GAME ENGINE?

This Cryengine seems to be a Shi t ty Foundation to be Built upon, anyone else agree? heh

[102_devill]

I crash to desktop when loading certain maps. Error with cryengine.
I had no crashes at all before the newest hotfix.

You are really the most incompetent game developers I saw in my 20+ years of gaming.

[Alexander Garden]

Some things to note after this hot-fix.


DirectX 9

Engaging ALT+ENTER during a load screen while running DX9 will not switch the window mode until after the loading is complete.
If you want to issue the command to switch your window mode during a load screen, hit ALT+ENTER only once. Hitting it twice during the load screen will issue the command a second time, which will revert your initial command and leave your window mode the way it is.


DirectX 11

Using ALT+ENTER to switch from Fullscreen mode to Windowed mode will cause the window frame to not appear around the MWO client. It may also cause any other windows on that display device to resize to match the resolution of your MWO client.
To restore the window frame around the client, you must enter the in-game video settings and manually set your window mode to Windowed.


If you're still getting client crashes after this hot-fix, please send a support ticket to technical@mwomercs.com with a copy of your crashdump.dmp file.
The file can be located in your C:\Users\[username]\Saved Games\MechWarrior Online folder.

[Jorunn]

I wasn't crashing till I got hit with the patch and NOW I can't get in, crashes every time after login screen "connecting"... CRASH (Unknown Failure)

Edited by Jorunn, 06 March 2015 - 12:19 PM.