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Volume Reduced Since The Last Patch


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#1 Anachronda

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Posted 15 March 2015 - 07:53 AM

For some reason, after the last patch the maximum volume level in-game seems to have been significantly, severely reduced. At least for me. This is only in MWO. I have my volume on my headphones set to maximum, the volume within windows, both for the devices and overall is also set to maximum, and all of the volume sliders in MWO are set to maximum.

Before this patch, MWO at maximum volume was very loud. The music and sound effects were seriously blasting and that was fine by me. Seriously MWO was probably the loudest application I had going. Even the little sounds hitting the buttons and whatnot were pretty loud. Now the sounds are insanely soft and I have no idea why.

Within windows, sounds for other applications are pretty loud at these settings. The little bell that windows plays when you tell it to test the playback device is loud enough to kind of hurt my ears. The bells from my chat clients are pretty loud, too. Watching videos is more than loud enough without any kind of additional boosting. But in MWO the music is so quiet I can barely hear it and even the sounds from explosions and stuff are way more quiet than they used to be.

I am wondering what happened and what I can do. I am using Windows 8.1 64 bit with the latest Realtek drivers and directx11 on a laptop with bluetooth headphones that have a built in amplifier.

Edited by Anachronda, 15 March 2015 - 07:55 AM.


#2 Ironwithin

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Posted 15 March 2015 - 08:23 AM

Do you have the correct device selected in audio-setting ?

#3 Troutmonkey

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Posted 15 March 2015 - 02:38 PM

Maybe windows is erroneously detecting MWO as a "phone call" and reducing the volume. I noticed it before the VOiP patch that using things like Skype would cause windows to lower to games volume in an attempt to be helpful.

You can check the settings under Sound > Communications and then change the setting to "Do Nothing" instead of reducing the volume.

#4 Anachronda

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Posted 15 March 2015 - 07:23 PM

View PostIronwithin, on 15 March 2015 - 08:23 AM, said:

Do you have the correct device selected in audio-setting ?


It had been showing "default." Someone else posted that after this last patch it switches itself back to "default" every time you restart. But whether it is that or explicitly set, the result is the same.

View PostTroutmonkey, on 15 March 2015 - 02:38 PM, said:

Maybe windows is erroneously detecting MWO as a "phone call" and reducing the volume. I noticed it before the VOiP patch that using things like Skype would cause windows to lower to games volume in an attempt to be helpful.

You can check the settings under Sound > Communications and then change the setting to "Do Nothing" instead of reducing the volume.


I checked that just now ... looks like it is already set that way.

As far as the above goes, I do have several potential sound outputs on my system. The sound is coming from the right place, but who knows. Maybe something else weird is going on. I'm not used to 8.1 yet and I've noticed the sound system seems to be somewhat different in the way it works. I'll keep looking into it since it sounds (no pun intended) like you guys haven't had the same thing happen necessarily. Although - it does occur to me that maybe the game somehow has code now to turn down the volume when you use headphones. Unfortunately the realtek setup seems not to have any settings to boost or enhance for headphones.

No joke, though. This game used to be way loud. Like if I took off my headphones to go do something, I could hear the game in the next room. These headphones are basically nice little speakers.

#5 Anachronda

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Posted 16 March 2015 - 09:29 PM

Okay, so as an update, the sound had steadily decreased ingame until at last I could hear nothing at all as of tonight. This morning at least I could faintly hear things. So I decided to disconnect the bluetooth headphones and see what happened through earbuds plugged into the regular speaker port. Lo and behold, the sound returned. Not nearly so loud as before at all, but at least I could hear it. The in-game voip which I had not been hearing at all lately, maybe people had not been using it, came through - but all muffled and distorted.

That leads me to believe that somehow the game now has code that is doing something different for headphones as opposed to speakers. The dumb (as in no logic circuits) earbuds I have plugged in now are as far as I know no different for the game than any other speakers. But the game "knew" that my bluetooth heaphones were headphones because they tattle and allow apps to do something different for them. I've noticed some people seem to be of the opinion that headphones need to be turned down more so they don't blow out the customers' eardrums. Personally this is kind of one of my pet peeves of late - they're my speakers and my ears, let me decide how loud is too loud! :)

There is one other setting I noticed, which for some reason was not always showing up. On the audio settings screen, under voip, there is a setting that says playback mode and capture mode. Those can either be default, direct sound, or windows audio session. Earlier when I was messing about, direct sound was not an option there anymore. I had had it set to that before it got reset to default by the patch. Tonight that is back as an option, but I don't know what the difference is between a windows audio session and direct sound. Direct sound is as I recall part of directx, which is why I was choosing that. I don't know what choosing something different does or why you would, but swapping between them did not fix my problem. I had messed with that because I remembered that when the voip patch first hit, I could not hear anyone at first, and changing settings there fixed it.

Actually, that's another area I'm not quite clear on. I frequently mute and disable my microphone, and only enable it again when I know I am going to be talking on it for some reason. The first night of voip it seemed like I was not being allowed to hear voip unless my microphone was on, too, which I would consider a bug. There have been patches since then, though. That might no longer be the case, but in between the patch that might have fixed that and the one that dropped last I stopped hearing anyone on voip anyway. My unit uses teamspeak exclusively. I would rather try and use in-game voip for a number of reasons but you have to use what people are using.

I didn't want to bring up teamspeak because I thought I had eliminated it as a factor in this, but I may as well also admit that I have a volume plugin on teamspeak that lowers game volume when people talk. When the game was blaring before, this worked fine. It still seems to be working as designed when I have it going. But I have disabled it, stopped teamspeak, made sure nothing is running related to it in the task manager, and rebooted, and still had the low audio. Tonight, when I switched to dumb earbuds and could hear the game again, my teammates were loud and clear, and the game was low but I could hear it, with the volume going down and then back up again when people talked. When I disabled the volume control plugin it worked as expected. The game volume was the same as it was before and did not lower when people talked.

I'm going to try and pursue some more information on how windows handles communication devices now, because that or in-game code is probably where the problem lies given that it is connected to the use of the bluetooth headset with the game. It's just very frustrating because the headset is working perfectly for every other game I play and every application that makes sound. I was kind of hoping someone else had encountered this and could make suggestions.





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