14 replies to this topic

[MallowOni]

The one response I got from support about an issue I'm having was on February 27th. I sent the information they asked for, and have sent requests roughly every 10 days since asking for an update but haven't heard from them again. Is there anyone else I can contact?

[CDLord HHGD]

Russ on Twitter....

[Star Trek]

the only way to communicate with PGI is to tweet russ on twitter and pray he answers you. hope your situation can be clearly explained in 160 characters!

Edited by Star Trek, 07 April 2015 - 01:58 PM.

[Soy]

Check your spam folder. I'm serious.

[Insects]

There seems to be a policy to give certain bugs and flaws the silent treatment.

It is true that if something catches the attention of Russ on twitter then there is usually a quick reaction, though it is usually only when he notices a issue in his own gameplay or a player of influence who he listens to. Certainly anything whiny or insulting won't get his attention.

What is the issue anyway? There may be community solutions.

[MallowOni]

Star Trek, on 07 April 2015 - 01:53 PM, said:

the only way to communicate with PGI is to tweet russ on twitter and pray he answers you. hope your situation can be clearly explained in 160 characters!

I don't like social media & will have to make an account but if it's the only way to get an answer then I guess it's what I'll have to do. Fitting it in the character limit should be easy. "ticket 161626, no reply since Feb 27th"

Soy, on 07 April 2015 - 01:57 PM, said:

Check your spam folder. I'm serious.

Yep, done that many times. The occasional mail is in the spam folder but none are from PGI.

[Soy]

Is there anything we can do?

[MallowOni]

joelmuzz, on 07 April 2015 - 02:02 PM, said:

What is the issue anyway? There may be community solutions.

Here's what I sent to PGI:

"After buying a Lenovo Ideapad z710 (Intel i7-4700QM CPU, Geforce 745m GPU, Windows 8.1) MWO has crashed numerous times despite all of my other games running without issue.

First MWO said I was missing d3dcompiler_42.dll which is a Directx9 file. The problem persisted even after reinstalling DX9 so I followed a suggestion I found on the MWO forums of deleting existing copies of the dll in both C > Windows > System32 and C > Windows > SysWOW64. That got me into the game and it seemed to work so I started changing graphics settings, including switching MWO to DX11, which it said would require a client reboot. I did and it resulted in a blue screen of death every time I started the client from then on. Running the MWO repair tool didn't fix the issue so I reinstalled MWO. After reinstalling the client I was locked to DX9 for a day or so. Several matches after it let me switch to DX11 it started crashing my laptop with the same VIDEO_TDR_FAILURE (nvlddmkm.sys) error which is the same message I got with the original bout of BSODs. Rolling back my driver to 347.09-notebook-win8-win7-64bit-international-whql instead of the most recent version stopped that from happening. Then a week later when I tried playing again on my days off the MWO client started crashing and a Windows error message would appear every time saying '[MWO] has been blocked from accessing graphics hardware.'"

It occasionally lets me play a match or two but I've been trying to avoid playing at all since I know every match I queue for is a match I'll likely be leaving my team short a player.

[Soy]

....Ima back out of this thread for now, hopefully some nerd can help you with that issue... good luck.

[Alexander Garden]

Hey Mallow,

Did you receive my response to the ticket?

[MallowOni]

Alexander Garden, on 07 April 2015 - 02:10 PM, said:

Hey Mallow,

Did you receive my response to the ticket?

The one where you asked for files and I sent them to you, or was there a subsequent response?

[Alexander Garden]

Subsequent, went out about 30 minutes ago

[MallowOni]

Alexander Garden, on 07 April 2015 - 02:12 PM, said:

Subsequent, went out about 30 minutes ago

Just got it. I'd tried installing the driver previously but I can try it again. Thanks for responding in any case.

[Alexander Garden]

During the install run the Custom option, then check the Perform a clean installation box.

If that doesn't do the trick let me know in the ticket and we'll take it from there. I should have some additional steps that will do the trick if the driver install doesn't.

If anyone else is curious, the problem is that certain Lenovo systems aren't switching GPU priority from the integrated to the dedicated.

[MoonUnitBeta]

Kudo's to Alex for swinging by to help!
Hope the issue gets resolved!