15 replies to this topic

[William Draven]

Disclaimer: Sorry if this is in the wrong place, I can't remember where to put this. Feel free to move for me.

Alright, so I took a break for a while from MWO a couple months ago, however I ran into a serious probem after having to restore my user account on my computer.

I no longer can uninstall MWO, but I also cannot install it, and I have tried clearing it from the registry as well as any other solutions that I can think of. However, due to being unable to to either a fresh install or uninstall, I need someone to help me fix this issue.

Edited by William Draven, 22 May 2015 - 11:19 PM.

[Sarlic]

You can use Jv16 from https://www.macecraft.com/

Take the free trial and try to use the forced unistaller to remove MWO.

[Davers]

MWO is eternal and has no beginning or ending.

[Yosharian]

Revo Uninstaller is free and is useful for uninstalling programs.

[William Draven]

Well, I have IObit Uninstaller, and that wouldn't work so I'll give these a shot.

[Monkey Lover]

Try ccleaner.

On a side note we are all just guessing at your problem. You didn't say how it's not installing. Does it load? Does it download the game files?. Any error messages?

[Burktross]

If in doubt, message technical support. If all else fails, they can probably show you the registry keys and files associated with MWO and where to remove them / edit them.

Monkey Lover, on 23 May 2015 - 03:03 PM, said:

Try ccleaner.

On a side note we are all just guessing at your problem. You didn't say how it's not installing. Does it load? Does it download the game files?. Any error messages?

I think CCleaner just opens the respective programs' uninstaller.

[Monkey Lover]

Burktross, on 23 May 2015 - 03:04 PM, said:

I think CCleaner just opens the respective programs' uninstaller.

It has a reg cleaner and Will remove the uninstaller from Windows if he deleted the other files.by.hand.

I'm not saying it's better than any of these other programs. I wondering if he is having a downloading issue or something else. Even with mech warrior is installed you can install.it again in a different folder.

[William Draven]

Looks like no tools are going to help this. Here is the log file from the uninstall:

Spoiler

[2628:11E8][2015-05-23T19:02:46]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\Talamaeus\Downloads\MechWarriorOnlineInstaller.exe, cmdline: ''
[2628:11E8][2015-05-23T19:02:46]i000: Initializing string variable 'TempPatcherFolder' to value '[ProgramFilesFolder]Piranha Games\MWOPatcher'
[2628:11E8][2015-05-23T19:02:46]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\MechWarrior Online\Bin32\MechWarriorOnline.exe'
[2628:11E8][2015-05-23T19:02:46]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Piranha Games'
[2628:11E8][2015-05-23T19:02:46]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Fixer\AppData\Local\Temp\MechWarrior_Online_20150523190246.log'
[2628:11E8][2015-05-23T19:02:46]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Talamaeus\Downloads\MechWarriorOnlineInstaller.exe'
[2628:11E8][2015-05-23T19:02:47]i100: Detect begin, 3 packages
[2628:11E8][2015-05-23T19:02:47]i000: Setting string variable 'HasVCPP2010Search' to value '1'
[2628:11E8][2015-05-23T19:02:47]i000: Setting string variable 'Netfx35SP' to value '1'
[2628:11E8][2015-05-23T19:02:47]i000: Setting string variable 'Netfx20Version' to value '2.0.50727.4927'
[2628:11E8][2015-05-23T19:02:47]i000: Setting string variable 'Netfx4FullVersion' to value '1'
[2628:11E8][2015-05-23T19:02:47]i000: Setting string variable 'Netfx35Version' to value '3.5.30729.4926'
[2628:11E8][2015-05-23T19:02:47]i000: Setting string variable 'Netfx30Version' to value '3.0.30729.4926'
[2628:11E8][2015-05-23T19:02:47]i101: Detected package: vcredist_x86.exe, state: Absent, cached: None
[2628:11E8][2015-05-23T19:02:47]i101: Detected package: dotNetFx40_Full_x86_x64.exe, state: Absent, cached: None
[2628:11E8][2015-05-23T19:02:47]i101: Detected package: MechWarrior_Online.msi, state: Present, cached: Complete
[2628:11E8][2015-05-23T19:02:47]i104: Detected package: MechWarrior_Online.msi, feature: DirectXRedist, state: Local
[2628:11E8][2015-05-23T19:02:47]i104: Detected package: MechWarrior_Online.msi, feature: MechWarriorOnlineInstall, state: Local
[2628:11E8][2015-05-23T19:02:47]i052: Condition 'NOT Installer_Running' evaluates to true.
[2628:11E8][2015-05-23T19:02:47]i052: Condition 'NOT ((VersionNT > 501 OR VersionNT64 > 501) OR (VersionNT = 501 AND ServicePackLevel >= 3) OR (VersionNT64 = 501 AND ServicePackLevel >= 2))' evaluates to true.
[2628:11E8][2015-05-23T19:02:47]i199: Detect complete, result: 0x0
[2628:11E8][2015-05-23T19:02:48]i200: Plan begin, 3 packages, action: Uninstall
[2628:11E8][2015-05-23T19:02:48]i204: Plan 2 msi features for package: MechWarrior_Online.msi
[2628:11E8][2015-05-23T19:02:48]i203: Planned feature: DirectXRedist, state: Local, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[2628:11E8][2015-05-23T19:02:48]i203: Planned feature: MechWarriorOnlineInstall, state: Local, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[2628:11E8][2015-05-23T19:02:48]i000: Setting string variable 'WixBundleRollbackLog_MechWarrior_Online.msi' to value 'C:\Users\Fixer\AppData\Local\Temp\MechWarrior_Online_20150523190246_0_MechWarrior_Online.msi_rollback.log'
[2628:11E8][2015-05-23T19:02:48]i000: Setting string variable 'WixBundleLog_MechWarrior_Online.msi' to value 'C:\Users\Fixer\AppData\Local\Temp\MechWarrior_Online_20150523190246_0_MechWarrior_Online.msi.log'
[2628:11E8][2015-05-23T19:02:48]w321: Skipping dependency registration on package with no dependency providers: dotNetFx40_Full_x86_x64.exe
[2628:11E8][2015-05-23T19:02:48]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86.exe
[2628:11E8][2015-05-23T19:02:48]i201: Planned package: MechWarrior_Online.msi, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[2628:11E8][2015-05-23T19:02:48]i201: Planned package: dotNetFx40_Full_x86_x64.exe, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2628:11E8][2015-05-23T19:02:48]i201: Planned package: vcredist_x86.exe, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2628:11E8][2015-05-23T19:02:48]i299: Plan complete, result: 0x0
[2628:11E8][2015-05-23T19:02:48]i300: Apply begin
[21FC:2B4C][2015-05-23T19:02:49]i360: Creating a system restore point.
[21FC:2B4C][2015-05-23T19:02:49]i361: Created a system restore point.
[21FC:2B4C][2015-05-23T19:02:49]i326: Removed dependency: {9f17023b-d04f-432b-b08a-3bb4c3a7ed3c} on package provider: {1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}, package MechWarrior_Online.msi
[21FC:2B4C][2015-05-23T19:02:49]i329: Removed package dependency provider: {1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}, package: MechWarrior_Online.msi
[21FC:2B4C][2015-05-23T19:02:49]i301: Applying execute package: MechWarrior_Online.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}v1.6.1.0\MechWarrior Online.msi, arguments: ' ALLUSERS="1" ARPSYSTEMCOMPONENT="1" INSTALLLOCATION="C:\Program Files (x86)\Piranha Games\MechWarrior Online" TEMPPATCHLOCATION="C:\Program Files (x86)\Piranha Games\MWOUpdate" MAKEDTSC="" MAKESMSC=""'
[21FC:2B4C][2015-05-23T19:02:50]e000: Error 0x80070643: Failed to uninstall MSI package.
[21FC:2B4C][2015-05-23T19:02:50]e000: Error 0x80070643: Failed to execute MSI package.
[2628:11E8][2015-05-23T19:02:50]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2628:11E8][2015-05-23T19:02:50]i319: Applied execute package: MechWarrior_Online.msi, result: 0x80070643, restart: None
[2628:11E8][2015-05-23T19:02:50]e000: Error 0x80070643: Failed to execute MSI package.
[21FC:2B4C][2015-05-23T19:02:50]i318: Skipped rollback of package: MechWarrior_Online.msi, action: Install, already: Present
[2628:11E8][2015-05-23T19:02:50]i319: Applied rollback package: MechWarrior_Online.msi, result: 0x0, restart: None
[21FC:2B4C][2015-05-23T19:02:50]i323: Registering package dependency provider: {1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}, version: 1.6.1.0, package: MechWarrior_Online.msi
[21FC:2B4C][2015-05-23T19:02:50]i325: Registering dependency: {9f17023b-d04f-432b-b08a-3bb4c3a7ed3c} on package provider: {1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}, package: MechWarrior_Online.msi
[2628:11E8][2015-05-23T19:02:50]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

And no, it doesn't even successfully install the launcher for patching or anything like that. It'll go through the installer package (MWOInstaller) and then give me Launch and Close. I click Launch, nothing happens, and close does the obvious but I check where I install the game, there is never any files in the directory.

Edited by William Draven, 23 May 2015 - 03:10 PM.

[Monkey Lover]

It's hard for me to read this on my phone but if the files are not showing up maybe it's a admin issue? Right click on the.installer select "run as admin"

[William Draven]

If that works, I'll feel stupid. >.>

Except that even registy cleaners aren't working. I'll restart and try again.

No Dice. Can't find any other method of fixing this issue.

Side Note: I hate to say this, but this mess coupled with the various lore-nerfs I've been seeing, maybe coming back to MWO is not the best idea.

Edited by William Draven, 23 May 2015 - 04:07 PM.

[Monkey Lover]

try http://mwomercs.com/...-this-may-help/
3) Delete files from temp folders:
** Path: C:\Users\*Your Windows Session’s ID*\AppData\Local\Package Cache
** Path: C:\Users\*Your Windows Session’s ID*\AppData\Local\TEMP\MechWarrior Online

Delete any folder with mech or piranha in it.
regedit.exe search for anything with mech warrior and piranaha delete it.

Update for Windows make sure you have all updates for install packages.

[cSand]

OK I had a similar problem once upon a time. So don't give up I may have a solution for you:

C:\ProgramData\PackageCache

If you go in there (need to view Hidden folders as ProgramData is hidden)

There will be a folder with a MechwarriorOnline.msi

And another with a MechWarriorOnlineInstaller.exe

DELETE both of these folders (don't empty the recycle bin just incase)

Then download and re-install the game. Then uninstall the game properly.

Then reinstall the game.

Sounds crazy but give it a shot... it worked for me!

Hope that helps you out.


Be careful with CCleaner. I have seen that thing's registry cleaner f**k the hell out of some PCs at work. Registry cleaners are well... generally kind of a snake oil unless you know what you're looking for. IN this case a simple search for Piranha, and Mechwarrior, will suffice if you're gonna touch the registry. And if you do, do yourself a favour and back it up first :|

Edited by cSand, 23 May 2015 - 04:34 PM.

[William Draven]

Okay, let's see if the mechs are as nerfed as the forums claim. Problem solved.

[cSand]

What fixed it? It's nice to post how you did it for others who may have the issue

[nagdamnit]

Thanks cSand, I'm not the OP but that did the job for me. Thanks for taking the time to post the fix.

The fact that these two files were still there was stopping the uninstaller from completing successfully (which is pretty stupid). Removing them allowed me to uninstall the game and kick off a fresh install.

Edited by nagdamnit, 14 June 2015 - 06:10 AM.