2 replies to this topic

[M E X]

Today, when I logged in the first time after last patch, I noticed that all my banked premium time was activated !

I am sure that I didnt activate it myself, as it immediatly started to run after the client got finished with connecting to the server.

I WANT MY BANKED PREMIUM TIME BACK !

Am I the only one which is cursed by this bug ?
Or does it affect all WAVE III customers ?
...

[Azzgaroth]

Just send a ticket to support explaining your problem. PGI will fix it soon. Support team is usually fast and without trouble.

Edited by Azzgaroth, 17 June 2015 - 08:14 AM.

[M E X]

Did send a email to support yesterday, before creating this topic ... today I got the answer:

Quote

...
Unfortunately we are not able to stop Premium Time once activated as we do not have the tools to do that. I apologize for the inconvenience. As for future reference you can only activate Premium Time 30 days at the time from your profile: https://mwomercs.com/profile
It is not possible to get Premium Time activated by itself since it requires to accept the prompt...

And now my 250+ days of premium time are ticking off while I am not able to use them during my holidays

Edited by M E X, 17 June 2015 - 10:05 PM.