I sent in a support ticket about my ongoing issues with getting VOIP to work. I was asked to provide screenshots of various settings, which I provided. Since that time, and for about a month, nobody responds to my request for more information. No help, feedback, or even acknowledgment has been given for my emails, none of which have been anything but polite.
So, since I really have no other place to go for this, what does one do to resolve an issue that support has stopped responding about? Should I just assume it's nothing that can be resolved at this time and hope my feedback provides information that might ensure a future patch that might enable me to hear VOIP for the first time?
Again, no snark here at all. I'm just honestly at a loss about why support no longer responds or acknowledges anything I send.
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What Do You Do When Support No Longer Answers Emails?
Started by Gallowglas, Jul 15 2015 07:40 PM
2 replies to this topic
#2
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- Shredder
- 1,169 posts
Member
Posted 16 July 2015 - 01:01 PM
try looking into windows hardware and sound,manage audio devices, communications,select 'do nothing' maybe voip is being muted by game sounds?just a guess.
#3
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- FP Veteran - Beta 1
- 9,682 posts
Member
- LocationCalifornia
Posted 16 July 2015 - 02:35 PM
Gallowglas, on 15 July 2015 - 07:40 PM, said:
I sent in a support ticket about my ongoing issues with getting VOIP to work. I was asked to provide screenshots of various settings, which I provided. Since that time, and for about a month, nobody responds to my request for more information. No help, feedback, or even acknowledgment has been given for my emails, none of which have been anything but polite.
So, since I really have no other place to go for this, what does one do to resolve an issue that support has stopped responding about? Should I just assume it's nothing that can be resolved at this time and hope my feedback provides information that might ensure a future patch that might enable me to hear VOIP for the first time?
Again, no snark here at all. I'm just honestly at a loss about why support no longer responds or acknowledges anything I send.
So, since I really have no other place to go for this, what does one do to resolve an issue that support has stopped responding about? Should I just assume it's nothing that can be resolved at this time and hope my feedback provides information that might ensure a future patch that might enable me to hear VOIP for the first time?
Again, no snark here at all. I'm just honestly at a loss about why support no longer responds or acknowledges anything I send.
If support isn't responding, it could be that they honestly have nothing to help you with. In my interactions with them, the only e-mails you get from them are:
1- The ones asking for information
2- The ones confirming they received your ticket
3- The ones telling you the ticket has been resolved (no further information).
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