5 replies to this topic

[Ezpzy]

If I buy a clan collection or whatever its called, when do I get my items? I asked in reddit and people are saying the next business day at 4pm like it said from the small imprint on the site, and some people said that thing is outdated and it injects every hour? Feels like I'm getting trolled.

So if I buy a pack today, will I get it on monday at 4pm? or on the next hour?

Edited by Ezpzy, 01 August 2015 - 12:27 PM.

[SpiralFace]

The only clan collection you will not recieve the same day is the "Origin's" package.

That package is a pre-order for mechs that are coming into the game December 15. There are early adopter pre-order bonus' in order to sweeten the pot if you wish to pre-purchase those mechs.

Beyond that pack and the "resistance 3" pack for the IS mechs, the people are not jerking you around. All other packs are mechs already in the game. You will get those mechs injected into your account within about a day.

Quick note that you get those mechs an hour or so after your payment is PROCESSED. So if you are buying with a bank card or some form of payment that does not immediately credit PGI, you will have to wait until that payment is processed and then you should get your content injected within an hour or so after that payment is received.

[Ezpzy]

SpiralFace, on 01 August 2015 - 01:56 PM, said:

The only clan collection you will not recieve the same day is the "Origin's" package.

That package is a pre-order for mechs that are coming into the game December 15. There are early adopter pre-order bonus' in order to sweeten the pot if you wish to pre-purchase those mechs.

Beyond that pack and the "resistance 3" pack for the IS mechs, the people are not jerking you around. All other packs are mechs already in the game. You will get those mechs injected into your account within about a day.

Quick note that you get those mechs an hour or so after your payment is PROCESSED. So if you are buying with a bank card or some form of payment that does not immediately credit PGI, you will have to wait until that payment is processed and then you should get your content injected within an hour or so after that payment is received.

Thanks so the imprint on the Timber Wolf A la Carte clan collection is false? Maybe they should update that.

[SpiralFace]

Not sure.

I think that is out of date though. (The Timberwolf pack came out over a year ago and I don't think they changed the website since.)

As mentioned though, most people will get their pack within an hour or so of their payment being processed by whatever form of payment you use. It might take a bit longer due to the weekends, but It RARELY takes over a day for a pack to be processed, and if it takes anything longer, be sure to contact support and they will get you sorted out.

[Rogue Jedi]

Ezpzy, on 01 August 2015 - 02:17 PM, said:

Thanks so the imprint on the Timber Wolf A la Carte clan collection is false? Maybe they should update that.

I do not think that page has been updated in more than a year, back then the injections were done manually, originally the Clan Collection was not supposed to be available indefinitely as it has turned out to be.

but I agree that should be fixed

[Kira Onime]

PGI gives themselves about a day to do it but you usually get it by the next hour.