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Constant Client Crash, Help Is Not Been Helpful

Issue Bug Report

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#1 Cathan Pryde

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Posted 26 August 2015 - 11:34 AM

My client constantly crashes now. Never had a problem for 3 years. Whenever Im in a match it crashes to desktop. I've sent 3 logs to techsupport and i have yet to get constant communication back or any ideas. I'll post my zip of the crash report. Hopefully someone here can allow me to play this game again or im just done since i can't get through a match.




BackupNameAttachment=" Build(0) 26 Aug 15 (14 20 58)" -- used by backup system
Log Started at 08/26/15 14:20:58
Running 32 bit version
Executable: C:\Program Files (x86)\Piranha Games\MechWarrior Online\Bin32\MWOClient.exe
BuildInfo: Stage-3:173758
FileVersion: 1.4.3.0
ProductVersion: 1.4.3.0
Using STLport C++ Standard Library implementation
Added MOD directory <engine> to CryPak
Executable Command Line: "C:\Program Files (x86)\Piranha Games\MechWarrior Online\Bin32\MWOClient.exe" flowthru

Total number of logical processors: 4
Number of available logical processors: 4
Total number of system cores: 4
Number of cores available to process: 4

Processor 0:
CPU: Intel Intel® Core™ i5-2400 CPU @ 3.10GHz
Family: 6, Model: 10, Stepping: 7
FPU: On-Chip
CPU Speed (estimated): 3.1 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

Processor 1:
CPU: Intel Intel® Core™ i5-2400 CPU @ 3.10GHz
Family: 6, Model: 10, Stepping: 7
FPU: On-Chip
CPU Speed (estimated): 3.1 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

Processor 2:
CPU: Intel Intel® Core™ i5-2400 CPU @ 3.10GHz
Family: 6, Model: 10, Stepping: 7
FPU: On-Chip
CPU Speed (estimated): 3.1 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

Processor 3:
CPU: Intel Intel® Core™ i5-2400 CPU @ 3.10GHz
Family: 6, Model: 10, Stepping: 7
FPU: On-Chip
CPU Speed (estimated): 3.1 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

<14:20:59> [Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
<14:20:59> [Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
<14:20:59> [Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
<14:20:59> [Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'sys_spec_Quality' is not missing in default
<14:20:59> [Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
<14:20:59> [Error] Error: ConsoleVariableGroup 'sys_spec_postprocessing' key 'r_UseEdgeAA' is not missing in default
<14:20:59> Windows 64 bit (build 6.2.9200)
<14:20:59> System language: English
<14:20:59> Windows Directory: "C:\WINDOWS"
<14:20:59> Prerequisites...
<14:20:59> * Installation of KB940105 hotfix required: no! (either not needed or already installed)
<14:20:59> Local time is 14:20:59 08/26/15, system running for 1 minutes
<14:20:59> 8157MB physical memory installed, 6768MB available, 4095MB virtual memory installed, 17 percent of memory in use
<14:20:59> PageFile usage: 40MB, Working Set: 33MB, Peak PageFile usage: 40MB,
<14:20:59> Current display mode is 1920x1080x32, (Unknown graphics card)
<14:20:59> IBM enhanced (101/102-key) keyboard and 16+ button mouse installed
<14:20:59> --------------------------------------------------------------------------------
<14:20:59> Stream Engine Initialization
<14:20:59> GameName: MechWarrior Online (32 bit)
<14:20:59> BuildTime: Aug 17 2015 13:52:07
<14:20:59> Windows Error Reporting is enabled setting exception handler
<14:20:59> Font initialization
<14:20:59> Physics initialization
<14:20:59> Sound initialization
<14:20:59> <Sound> Initializing AudioDevice now!
<14:20:59> <Sound> Initialize FMOD with dynamic memory callbacks
<14:20:59> <Sound> Starting to initialize Windows Audio Session API output!
<14:20:59> <Sound> Playback drivers found: 3
<14:20:59> <Sound> Available playback drivers:
1. Speakers (3- Logitech USB Headset)
2. Realtek Digital Output(Optical) (Realtek High Definition Audio)
3. Realtek Digital Output (Realtek High Definition Audio)
<14:20:59> <Sound> FmodEx-AudioDevice: Now running on driver: Speakers (3- Logitech USB Headset)
<14:20:59> <Sound> Record drivers found: 1
<14:20:59> <Sound> Available record drivers:
1. Microphone (3- Logitech USB Headset)
<14:20:59> <Sound> Record config is set to autodetect using record driver 0
<14:20:59> <Sound> Using speaker mode: FMOD_SPEAKERMODE_STEREO
<14:20:59> <Sound> Initializing FMOD-EX now!
<14:20:59> <Sound> Initialized FMOD-EX
<14:20:59> <Sound> Using FMOD version: 00044211 and internal 00044211!
<14:20:59> <Sound> Initializing SoundSystem now!
<14:20:59> Renderer initialization
<14:20:59> [Error] Failed to create stereo device
<14:20:59> [Error] NVAPI: Unable to get SLI state (-113)
<14:20:59> used GeomInstancingThreshold is 8
<14:21:00> Localized language content(english) not available or modified from the original installation.
<14:21:00> Localized language content(english) not available or modified from the original installation.
<14:21:00> Network initialization
<14:21:00> [net] using iocp socket io management
<14:21:00> network hostname: DESKTOP-H1EJNDG
<14:21:00> ip:192.168.0.15
<14:21:00> [Network Version]: RELEASE PURE CLIENT
<14:21:00> MovieSystem initialization
<14:21:00> Console initialization
<14:21:00> Time initialization
<14:21:00> Input initialization
<14:21:00> AI initialization
<14:21:00> Initializing Animation System
<14:21:00> Initializing 3D Engine
<14:21:00> Initializing default materials...
<14:21:00> Script System Initialization
<14:21:00> Entity system initialization
<14:21:00> Initializing AI System
<14:21:01> [PlayerProfiles] Login of user 'D' successful.
<14:21:01> [PlayerProfiles] Found 2 profiles.
<14:21:01> Profile 0 : 'Cathan Pryde'
<14:21:01> Profile 1 : 'default'
<14:21:01> [GameProfiles]: Successfully activated profile 'Cathan Pryde' for user 'D'
<14:21:04> TrackIRManager: DLL Location key not present
<14:21:04> TrackIRManager: Error initializing NPClient interface!! (Err: 4)
<14:21:04> TrackIRManager: Error registering window handle!!
<14:21:04> TrackIRManager: Error querying NaturalPoint software version!!
<14:21:04> TrackIRManager: Error stopping cursor
<14:21:04> TrackIRManager: Error starting data transmission
<14:21:04> [Error] <Flash> Error: Second parameter of Object.registerClass(rbFilterButton, undefined) should be function or null [0.0000]
<14:21:04> [Error] <Flash> Error: Second parameter of Object.registerClass(btn_160x44, undefined) should be function or null [0.0000]
<14:21:04> [Error] <Flash> Error: Second parameter of Object.registerClass(ButtonCommonObject, undefined) should be function or null [0.0000]
<14:21:04> [Error] <Flash> Error: Second parameter of Object.registerClass(rbFilterButton, undefined) should be function or null [0.0000]
<14:21:04> [Error] <Flash> Error: Second parameter of Object.registerClass(btn_160x44, undefined) should be function or null [0.0000]
<14:21:04> [Error] <Flash> Error: Second parameter of Object.registerClass(ButtonCommonObject, undefined) should be function or null [0.0000]
<14:21:04> [Error] <Flash> Error: Second parameter of Object.registerClass(UINumericStepperTiny, undefined) should be function or null [0.0000]
<14:21:04> [Error] <Flash> Error: Second parameter of Object.registerClass(UINumericStepperSmall, undefined) should be function or null [0.0000]
<14:21:04> [Error] <Flash> Error: Second parameter of Object.registerClass(UINumericStepper, undefined) should be function or null [0.0000]
<14:21:04> [Error] <Flash> Error: Second parameter of Object.registerClass(UINumericStepperTiny, undefined) should be function or null [0.0000]
<14:21:04> [Error] <Flash> Error: Second parameter of Object.registerClass(UINumericStepperSmall, undefined) should be function or null [0.0000]
<14:21:04> [Error] <Flash> Error: Second parameter of Object.registerClass(UINumericStepper, undefined) should be function or null [0.0000]
<14:21:04> Could not locate dxdiag.exe
<14:21:04> Patch Complete Received
<14:21:23> sv_gamerules = mechlab []
<14:21:23> ============================ Loading level mechlab ============================
<14:21:26> [Error] Error: CTexMan::ImagePreprocessing: Scaling of 'textures/particles/weapons/laser_beam_1x4_lop0.dds' compressed texture is dangerous (only single mip) [File=textures/particles/weapons/laser_beam_1x4_lop0.dds]
<14:21:26> [Error] Error: CTexMan::ImagePreprocessing: Scaling of 'textures/particles/weapons/ppc_beam_b.dds' compressed texture is dangerous (only single mip) [File=textures/particles/weapons/ppc_beam_b.dds]
<14:21:26> ======== mechlab is loaded in 2.6 sec ========
<14:21:27> Finished IS map update for cycle 916, next update in 9533.000000 seconds
<14:21:39> [Error] <Flash> Import error: GFxResource 'mcSelectionIndicatorOFF' is not exported from movie '..\UISelectionIndicator.swf' [32.2710]
<14:21:39> [Error] <Flash> Import error: GFxResource 'mcSelectionIndicatorON' is not exported from movie '..\UISelectionIndicator.swf' [32.2710]
<14:21:39> [Error] <Flash> Import error: GFxResource 'UILabelCCW' is not exported from movie '.\UILabel.swf' [32.2710]
<14:21:40> [Error] <Flash> Import error: GFxResource 'mcSelectionIndicatorOFF' is not exported from movie '..\UISelectionIndicator.swf' [32.3137]
<14:21:40> [Error] <Flash> Import error: GFxResource 'mcSelectionIndicatorON' is not exported from movie '..\UISelectionIndicator.swf' [32.3137]
<14:21:42> Finished IS map update for cycle 916, next update in 9517.000000 seconds
<14:21:43> [Error] <Flash> Error: GFxLoader failed to open 'Libs/UI/System\../Screens/Assets/UIWebDownloads/DailyStock.jpg' [33.5093]
<14:21:43> [Error] <Flash> GFxLoader failed to open "Libs/UI/System\../Screens/Assets/UIWebDownloads/DailyStock.jpg" [33.5093]
<14:21:43> [Error] <Flash> Error: GFxLoader failed to open 'Libs/UI/System\../Screens/Assets/UIWebDownloads/Stock.jpg' [33.6198]
<14:21:43> [Error] <Flash> GFxLoader failed to open "Libs/UI/System\../Screens/Assets/UIWebDownloads/Stock.jpg" [33.6198]
<14:22:20> <Sound> Playback drivers found: 4
<14:22:20> <Sound> Available playback drivers:
1. Speakers (3- Logitech USB Headset)
2. Realtek Digital Output(Optical) (Realtek High Definition Audio)
3. SONY TV-1 (NVIDIA High Definition Audio)
4. Realtek Digital Output (Realtek High Definition Audio)
<14:22:20> <Sound> FmodEx-AudioDevice: Now running on driver: Speakers (3- Logitech USB Headset)
<14:22:20> <Sound> Record drivers found: 1
<14:22:20> <Sound> Available record drivers:
1. Microphone (3- Logitech USB Headset)
<14:22:20> <Sound> Record config is set to autodetect using record driver 0
<14:22:20> <Sound> Playback drivers found: 3
<14:22:20> <Sound> Available playback drivers:
1. SONY TV-1 (NVIDIA High Definition Audio)
2. Realtek Digital Output(Optical) (Realtek High Definition Audio)
3. Realtek Digital Output (Realtek High Definition Audio)
<14:22:20> <Sound> FmodEx-AudioDevice: Now running on driver: SONY TV-1 (NVIDIA High Definition Audio)
<14:22:20> <Sound> Record drivers found: 1
<14:22:20> <Sound> Available record drivers:
1. Microphone (3- Logitech USB Headset)
<14:22:20> <Sound> Record config is set to autodetect using record driver 0
<14:22:40> OmicronOnline[ELogLevel_Notice]: Received MatchmakingBegin: QueueType=EMatchmakingQueueType_Public
<14:22:46> OmicronOnline[ELogLevel_Notice]: Received MatchmakingComplete: Result=EResult_Success, GameID=707364283114983878
<14:22:46> could not free all buffers from CDevBufferMan!
<14:22:46> UnLoadLevel End: 0.2 sec
<14:22:46> [Error] Runaway thread
<14:22:46> [Error] Runaway thread
<14:22:50> Game rules class: Skirmish
<14:22:50> ============================ PrepareLevel islandmetropolis ============================
<14:22:51> Initializing default materials...
<14:22:56> [Error] Error: CTexMan::ImagePreprocessing: Scaling of 'objects/environments/skyboxes/forestcolony_clouddome_a.dds' compressed texture is dangerous (only single mip) [File=objects/environments/skyboxes/forestcolony_clouddome_a.dds]
<14:22:56> [Error] Error: CTexMan::ImagePreprocessing: Scaling of 'textures/particles/weapons/laser_beam_1x4_lop0.dds' compressed texture is dangerous (only single mip) [File=textures/particles/weapons/laser_beam_1x4_lop0.dds]
<14:22:56> [Error] Error: CTexMan::ImagePreprocessing: Scaling of 'textures/particles/weapons/ppc_beam_b.dds' compressed texture is dangerous (only single mip) [File=textures/particles/weapons/ppc_beam_b.dds]
<14:22:56> [Error] Runaway thread
<14:23:08> ======== islandmetropolis is loaded in 17.3 sec ========
<14:23:08> [Error] <Flash> Missing font "Times New Roman" in "_level0.mcScreen.mcChat.translate". Search log:
Searching for font: "Times New Roman" [Device]
Movie resource: "Times New Roman" [Device] not found.
Imports : "Times New Roman" [Device] not found.
Exported : "Times New Roman" [Device] not found.
Searching GFxFontLib: "Times New Roman" [Device] not found.
Searching GFxFontLib without [Device] flag: "Times New Roman" not found.
Searching again without [Device] flag:
Movie resource: "Times New Roman" not found.
Imports : "Times New Roman" not found.
Exported : "Times New Roman" not found.
Font not found. [106.3620]





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<[color=#990000]CrashRpt[/color] [color=#990000]version[/color]="[color=black]1402[/color]"><[color=#990000]AppName[/color]>MechWarrior Online[color=blue]</[color=#990000]AppName[/color]>[/color]<[color=#990000]ImageName[/color]>C:\Program Files (x86)\Piranha Games\MechWarrior Online\Bin32\MWOClient.exe[color=blue]</[color=#990000]ImageName[/color]>[/color]<[color=#990000]OSIs64Bit[/color]>1[color=blue]</[color=#990000]OSIs64Bit[/color]>[/color]<[color=#990000]SystemTimeUTC[/color]>2015-08-26T19:23:27Z[color=blue]</[color=#990000]SystemTimeUTC[/color]>[/color]<[color=#990000]ExceptionModule[/color]>C:\Program Files (x86)\Piranha Games\MechWarrior Online\Bin32\MWOClient.exe[color=blue]</[color=#990000]ExceptionModule[/color]>[/color]<[color=#990000]ExceptionModuleVersion[/color]>1.4.3.0[color=blue]</[color=#990000]ExceptionModuleVersion[/color]>[/color]<[color=#990000]GUIResourceCount[/color]>28[color=blue]</[color=#990000]GUIResourceCount[/color]>[/color]<[color=#990000]MemoryUsageKbytes[/color]>1150404[color=blue]</[color=#990000]MemoryUsageKbytes[/color]>[/color]<[color=#990000]CustomProps[/color]><[color=#990000]Prop[/color] [color=#990000]value[/color]="[color=black]32-bit[/color]" [color=#990000]name[/color]="[color=black]BuildArchitecture[/color]"/><[color=#990000]Prop[/color] [color=#990000]value[/color]="[color=black]173758[/color]" [color=#990000]name[/color]="[color=black]Changelist[/color]"/><[color=#990000]FileList[/color]><[color=#990000]FileItem[/color] [color=#990000]name[/color]="[color=black]crashdump.dmp[/color]" [color=#990000]description[/color]="[color=black]Crash Minidump[/color]"/><[color=#990000]FileItem[/color] [color=#990000]name[/color]="[color=black]game.cfg[/color]" [color=#990000]description[/color]="[color=black]Game config[/color]"/><[color=#990000]FileItem[/color] [color=#990000]name[/color]="[color=black]system.cfg[/color]" [color=#990000]description[/color]="[color=black]System config[/color]"/>[color=blue]</[color=#990000]FileList[/color]>[/color][color=blue]</[color=#990000]CrashRpt[/color]>[/color]

#2 Alexander Garden

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Posted 26 August 2015 - 12:05 PM

Hi Cathan,

Bobby will be following up with your ticket in just a moment with some additional steps. It looks like there's likely a DirectX-related issue with your Windows 10 install.

#3 Jabilo

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Posted 29 August 2015 - 11:31 PM

Alex, just to let you know most of my crashes are when I close the client and on this basis the reporting tool is not giving me the option to send a crash report.





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