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Is Mwo Support Active?!?!?

Started by D A T A, Sep 27 2015 11:37 PM

2 replies to this topic

#1 D A T A

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Posted 27 September 2015 - 11:37 PM

i have had a problem during territorial challenge: a game was not registered by their servers and this made me lose the prize.
I sent to accounts mwo and technical mwo support, using the links in this site, 4-5 e mails telling them my user id, explaining the problem in few words and providing screenshot of the game, telling them also when the game was performed so they can check.

5 e mails to different support mwo addresses, today ( 1 week after the challenge) i still got no answer.


IS MWO SUPPORT OPERATIVE?

#2 MrJeffers

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Posted 28 September 2015 - 09:53 AM

Did you check your spam folder? Did you get the auto-responder messages when you submitted your e-mails?

#3 Apnu

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Posted 28 September 2015 - 10:05 AM

View PostIL MECHWARRIOR, on 27 September 2015 - 11:37 PM, said:

i have had a problem during territorial challenge: a game was not registered by their servers and this made me lose the prize.
I sent to accounts mwo and technical mwo support, using the links in this site, 4-5 e mails telling them my user id, explaining the problem in few words and providing screenshot of the game, telling them also when the game was performed so they can check.

5 e mails to different support mwo addresses, today ( 1 week after the challenge) i still got no answer.


IS MWO SUPPORT OPERATIVE?


sometimes it takes a day or two for them to respond. They're buried in tickets, its hell.
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