1 reply to this topic

[Dimento Graven]

So, I had the misfortune to feel the need to report some event in the game and got the following email:

Quote

Your moderation ticket (#######) has been received by our support system and is awaiting review by our Game Master. If necessary, you may receive a follow-up response from our GM requesting more information.

If possible, and if you have not already done so in your original submission, please send a follow-up reply to this message with as much of the following information as possible:

- the pilot name of the user being reported
- screenshot(s) showing the reported action
- the approximate time and date of the reported action (including your time zone)
- the map in which the reported action took place
- the game mode in which the reported action took place

We follow-up all reports with an investigation, after which we privately contact and/or moderate the reported player depending on the severity of the action and the history of that player. As standard policy, we do not provide reporters with specific details on any actions taken against the reportee.

To add any additional comments to your ticket, simply reply to this e-mail.

As having started my technology career so many many years back I got to wondering why all these things were required. There are 5 things they are requesting here.

I'm thinking to myself, dang, when Steam comes a lot of this stuff isn't going to be commonly easy for a new player to arrange to make happen.

What could we simplify this?

I suggest the following:

Hey guys... I know you track each game with a 'gameid' (we've seen them when you list our matches during challenges and contests), HOW'S ABOUT:

The end of match screen you add that frickin' identifier somewhere (or hell, put it in with the F9 info so that it shows up in the upper left hand corner), so that all we need to do is get a screenshot/note down, the end of match screen, and forward that?

I think that would be seriously sweet and make the job of moderating OH SO MUCH more simpler (no more searching for "well the game was about this date/time, and had these people", I can imagine the SQL query would be:

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select * from mwo.playedmatches
where played.datetime > 'DATE:TIME' and played.datetime < 'DATE:TIME'
and playername like '%PlayerName1%'
or playername like '%PlayerName1%'
or playername = 'ReportingPlayerName'

Now, I realize that normally that'd still probably be pretty quick search, but I have no idea if this is actually tracked in a SQL database, or even if it is, whether you had an actual DBA design the database with proper indexes, BUT, I'm guessing that you'd end up with a crap ton of results you'd have to review to find the actual match in question.

By making sure the gameid is generally available to the playing populace, you reduce your query to:

Quote

Select * from mwo.playedmatches

where gameid = 'the actual game ID'

You get one result absolutely damn near instantly, no searching or guessing and hoping the reporting player got the names spelled right when he made the report and that the screenshot is actually readable.

This seems like it would be VERY 'low hanging fruit' and an absolute boon to improving customer service which results in a happier playerbase, which results in a happier customer service team, which generally results in $$$$$$$$.

Think about it.


Thank you for your time...

Edited by Dimento Graven, 30 September 2015 - 10:32 AM.

[Smith Gibson]

Can you condense that down to 144 characters so Russ can read it?