5 replies to this topic

[LORD ORION]

Customer care 101:

"Hi Mechwarriors, we know that the recent outage cut into the event and sale, and also that the game had stability problems up before today's patch.

We've decided to extend the trick or treat 2 event and haloween sale by 24 hours, after today's patch is completed. We're also going to give everyone 24 hours of free premium time as a way to say thanks for your patience with this situation."

Fail Customers 101
-Give no ETA or Info about event extension until North American customers are sleeping and/or at work.
-Give no Haloween Sale extesion, even though the outage cut into the end of the sale by 1 hour.
-Allow the event to continue when the servers are completely unreliable or offline.
-Give a select few 24 hours of premium time, even if their premium time ended 1 minute after the oputage occured.

This kind of crap is why you will never be able to create a new game. Your customers hate you.
They hate that you have the MWO IP. They will spread the hate across the Steam Release by pointing out the truth, and those players will have a skewed viewpoint before they even see what a terrible company you are.

Wake up.

Edited by LORD ORION, 03 November 2015 - 03:08 PM.

[Lorian Sunrider]

Really? I thought they handled it quite well.

[pwnface]

What the F*CK are you crying about?

They had an issue with their servers and they extended the event and gave away free premium time as an apology. How are they supposed to tell NA players there will be an event extension due to a server issues before they knew they were going to have server issues? Are you a returded dude?

The only legitimate gripe here is the slightly shortened halloween sale..
BOO HOO, there will be a way better sale for black friday in less than a month.

Edited by pwnface, 03 November 2015 - 04:15 PM.

[TLBFestus]

Not exactly a complaint post worth acknowledging.

Try harder next time.

[Xetelian]

I didn't get to finish my grab bags because 24hours later + long time to patch = no more time for me to play.

Last day of tourny has outages and servers go down. The next day they have a 10am - 1 pm patch and I can only play some before noon as I have long and horrible doctors appointments.

I'm not whining, just explaining why I feel so screwed out of my last 20 bags. Oh and no TBR which is a shame because I really wanted a champion and C TBR.

Edited by Xetelian, 03 November 2015 - 04:37 PM.

[ArandomSTD]

THE SKY IS FALLING

OH MY GOD