4 replies to this topic

[Alilua]

Logged in and mech looks like this. I can't change any patterns on it or colors. Clicking the revert to default does nothing.

[Alilua]

Is there any way to fix this or do the mechs need to be added again to my account? I sent a support ticket in on November 1st and have not gotten anything more than delete shaders, run the repair tool, and send us the logs and direct x information, which has not helped. The support representative for ticket (184308) has not said anything more in over a month despite me sending 5 more email updates.

[Vlad Striker]

I have no such issue.

[Alilua]

I wish I had no such issues, yet here I am with 21 mechs affected by the same bug on my account. What do I have to do to get the problem looked at?

[Ano]

If you have a spare PC or laptop, try installing the game on that temporarily (a fresh install -- don't copy your existing install over) and log in on that machine. That should at least let you figure out whether there's a problem with your account data stored in the MWO database, or a problem with the install on your local PC that the repair tool isn't catching. If you have a friend with MWO installed, you could also try logging in on their PC to see if the problem persists.