2 replies to this topic

[King_Trump]

So I've looked everywhere for a solution to this but can't find any information whatsoever. Hopefully you guys can help me. I have had MWO installed on my computer for a long time and have played it since it's initial public release. I stopped playing for about 4-6 months, and when I saw it came out on Steam, I downloaded it to get playing again.

The issue - when opening the desktop shortcut to run the executable and start the game, either for the Steam version or the standalone version of MWO, a black window comes up ("Mechwarrior Online (64-bit)" is the title of the window, like the game is going to open), sits for about 6-8 seconds, and an alert shows up saying "(CryEngine Error) CrashRpt fatal error: Couldn't create crash report directory." Here's a url to an image of the error: http://i.imgur.com/9pEKXEz.jpg.

I have uninstalled both the Steam version and the standalone version of MWO and tried to install and run each without the other being installed, and I still get the same issue. I have done the "verify game integrity" procedure with Steam and updated with the latest patches. I've also searched the Internet, but no one has had this issue that I can find. I have no clue why this is happening. Any support on this issue would be greatly appreciated! Thank you!

Edited by Flanker360, 20 December 2015 - 07:25 AM.

[MadLibrarian]

Any chance you haven't tried running as Administrator yet? That might resolve it so you can at least see the log files to resolve other bugs.
Manually adding a "Logs" folder to your user profile directory might fix it too. ( Documents\UserName\Saved Games\MechWarrior Online )

Edited by MadLibrarian, 20 December 2015 - 07:19 AM.

[King_Trump]

Thanks for the feedback. Yes, I've tried running as Admin. Still no luck unfortunately. Also, the Logs folder already exists in that directory...