#1
Posted 25 December 2015 - 11:12 PM
#2
Posted 26 December 2015 - 12:39 AM
Chances are however, that you merely purchased a gift pack and were sent a redeemable code via email, ya know, in case you wanted to gift it.
Trust me, check your email first. Nothing like getting your first official PGI response being "You bought the gift code, not the mech just go here an redeem. Let us know if it doesn't work."
~Leone.
Edited by Leone, 26 December 2015 - 12:40 AM.
#3
Posted 26 December 2015 - 01:20 AM
if from the gift store Leone is correct, you would have been emailed a code to redeem, also I think you need to own one of the Marauder packs to be able to claim the Hero for now, you certainly do to get it via the Marauder page.
if you ordered it via the Marauder page it should be in your account within an hour of the payment clearing.
#4
Posted 26 December 2015 - 04:14 AM
#5
Posted 26 December 2015 - 09:04 AM
#6
Posted 26 December 2015 - 09:06 AM
#7
Posted 26 December 2015 - 09:12 AM
#8
Posted 26 December 2015 - 09:26 AM
Edited by Duvanor, 26 December 2015 - 09:39 AM.
#9
Posted 26 December 2015 - 10:00 AM
the bad news is, it's a holiday and the weekend, so no clue how long it will take. contact the Accounts section with support..
in the future, one of the easier way to buy mechs, including the heroes that are on sale now, is Buy the MC, then go in game and buy a mech through the store there..
#10
Posted 26 December 2015 - 10:43 AM
Duvanor, on 26 December 2015 - 09:06 AM, said:
Interesting; I tried that and it wouldn't let me a couple days ago, but I tried it on the Archer.
LieutenantZvesdaPavlovich, on 26 December 2015 - 09:12 AM, said:
Sounds like you bought the Marauder hero without getting the standard Marauder pack first.
Did you do this through the "Gift" store, HERE
Or through the Package store, HERE?
The gift store, you were given a "CODE" that you need to place here in Redeem. That should solve your problem. Allow it 20 minutes. If you don't see it, relog in the game.
If through the package thing, you should contact support in this section.
Billing Inquiries: Billing@mwomercs.com
If the above doesn't work for the giftpack thing (say it lets you redeem but still no show) or you don't want to wait and can afford to, go to the Package page Here and get the "standard pack", and as discovered in another case where they bought the hero without the rest, it delivered instantly with the standard pack.
Edited by Koniving, 26 December 2015 - 11:16 AM.
#11
Posted 26 December 2015 - 01:31 PM
Edit: I did get an email confirmation for my pack purchase but have not gotten the mechs
Edited by LieutenantZvesdaPavlovich, 26 December 2015 - 01:36 PM.
#12
Posted 26 December 2015 - 01:54 PM
LieutenantZvesdaPavlovich, on 26 December 2015 - 01:31 PM, said:
Edit: I did get an email confirmation for my pack purchase but have not gotten the mechs
How 'bout now?
#13
Posted 26 December 2015 - 01:58 PM
#14
Posted 26 December 2015 - 02:37 PM
LieutenantZvesdaPavlovich, on 26 December 2015 - 01:58 PM, said:
Can you check your bank history?
Sometimes you'll see something like a charge followed by a refund. Check for the charge.
If it came through the giftstore did you get your code? Did you redeem it?
#15
Posted 26 December 2015 - 03:06 PM
Koniving, on 26 December 2015 - 02:37 PM, said:
Sometimes you'll see something like a charge followed by a refund. Check for the charge.
If it came through the giftstore did you get your code? Did you redeem it?
Unfortunately no return went through, No code in email either
#16
Posted 26 December 2015 - 04:49 PM
LieutenantZvesdaPavlovich, on 26 December 2015 - 03:06 PM, said:
Unfortunately no return went through, No code in email either
Contact billing support. Expect two or three days wait.
Also: You should have 3 green mechs and one green mech with yellow/gold decorations.
(Total 4 if you have the hero, only 3 if you don't).
Check "Champions" under filter.
#17
Posted 26 December 2015 - 06:22 PM
Koniving, on 26 December 2015 - 10:43 AM, said:
As far as I understand it, you would have to buy the Hero in the gift shop, not on the regular page of the Marauder pack, to get the code which you can not redeem then because you do not own the standart or collectors edition.
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