5 replies to this topic

[Shadiez]

I was at 415 mc when I started looking into skins for my mech.
I'm fairly new and got the mc from the stocking stuffer event.
When I tried get the Jade Falcon for my Arctic Cheetah it told me there was an error and nothing had happened.
I tried multiple times all of which gave me an error and showed no loss in mc.
When I did a quick play however it showed me with the Jade skin and when I checked my mc afterwords it showed that I had spent 300 mc even though it only costs 150.
Pretty sure I ended up getting 2 of the same skins but it deletes the other when you put it on again.
Anyway I can get my 150 back?

[sycocys]

Going to have to email support, they should be able to sort it out for you. Might take them a week though since PGI sent most of the staff home for the week.

[Juodas Varnas]

Just send an email to Support, from what i've heard they're pretty liberal with returning small amounts of MC that you borked away.
Though keep in mind it's the holidays, so it might take them some time to respond.

[stjobe]

Shadiez, on 27 December 2015 - 03:20 PM, said:

Pretty sure I ended up getting 2 of the same skins but it deletes the other when you put it on again.

Just so we're on the same page here: A one-shot camo is just that; one shot. If you buy it, and then change to another camo, it's gone. Forever, and 150 MC down the drain.

Is it possible that you've changed between that camo and some other, and then back again? Because that would mean you actually purchased it twice.

That said, I do think that support might take pity and refund you 150 even if that was the case, provided the purchases were made within a reasonably short amount of time.

Edited by stjobe, 27 December 2015 - 05:10 PM.

[Troutmonkey]

Check this link, it will show you your purchase history
https://mwomercs.com/profile/credits

Other than that you'd best contact billing@mwomercs.com

[cSand]

I have made mistakes like this. I once bought a black paint colour by accident, because I thought it was the one I owned already (bought HotRod black, owned PC Gamer black....). PGI refunded me. I think everyone gets 1 "durrr" moment. PGI is pretty good about stuff like that.