3 replies to this topic

[Titanously]

As the title says it wont let me uninstall mwo.i want to uninstall and then reinstall but i keep gettin fatal error has occured everytime. ive gone through the registry and everything and deleted all things mechwarrior. heres the log file it gives me when i try to uninstall.


[1E80:126C][2015-12-29T11:23:31]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\TEMP\Downloads\MechWarriorOnlineInstaller.exe, cmdline: ''
[1E80:126C][2015-12-29T11:23:31]i000: Initializing string variable 'TempPatcherFolder' to value '[ProgramFilesFolder]Piranha Games\MWOPatcher'
[1E80:126C][2015-12-29T11:23:31]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\MechWarrior Online\Bin32\MechWarriorOnline.exe'
[1E80:126C][2015-12-29T11:23:31]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Piranha Games'
[1E80:126C][2015-12-29T11:23:31]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\TEMP\AppData\Local\Temp\MechWarrior_Online_20151229112331.log'
[1E80:126C][2015-12-29T11:23:31]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\TEMP\Downloads\MechWarriorOnlineInstaller.exe'
[1E80:126C][2015-12-29T11:23:31]i100: Detect begin, 3 packages
[1E80:126C][2015-12-29T11:23:31]i000: Setting string variable 'HasVCPP2010Search' to value '1'
[1E80:126C][2015-12-29T11:23:31]i000: Setting string variable 'Netfx35SP' to value '1'
[1E80:126C][2015-12-29T11:23:31]i000: Setting string variable 'Netfx20Version' to value '2.0.50727.4927'
[1E80:126C][2015-12-29T11:23:31]i000: Setting string variable 'Netfx4FullVersion' to value '1'
[1E80:126C][2015-12-29T11:23:31]i000: Setting string variable 'Netfx35Version' to value '3.5.30729.4926'
[1E80:126C][2015-12-29T11:23:31]i000: Setting string variable 'Netfx30Version' to value '3.0.30729.4926'
[1E80:126C][2015-12-29T11:23:31]w120: Detected partially cached package: MechWarrior_Online.msi, invalid payload: MechWarrior_Online.msi, reason: 0x80070570
[1E80:126C][2015-12-29T11:23:31]i101: Detected package: vcredist_x86.exe, state: Absent, cached: None
[1E80:126C][2015-12-29T11:23:31]i101: Detected package: dotNetFx40_Full_x86_x64.exe, state: Absent, cached: None
[1E80:126C][2015-12-29T11:23:31]i101: Detected package: MechWarrior_Online.msi, state: Present, cached: Partial
[1E80:126C][2015-12-29T11:23:31]i104: Detected package: MechWarrior_Online.msi, feature: DirectXRedist, state: Advertised
[1E80:126C][2015-12-29T11:23:31]i104: Detected package: MechWarrior_Online.msi, feature: MechWarriorOnlineInstall, state: Absent
[1E80:126C][2015-12-29T11:23:31]i052: Condition 'NOT Installer_Running' evaluates to true.
[1E80:126C][2015-12-29T11:23:31]i052: Condition 'NOT ((VersionNT > 501 OR VersionNT64 > 501) OR (VersionNT = 501 AND ServicePackLevel >= 3) OR (VersionNT64 = 501 AND ServicePackLevel >= 2))' evaluates to true.
[1E80:126C][2015-12-29T11:23:31]i199: Detect complete, result: 0x0
[1E80:126C][2015-12-29T11:23:32]i200: Plan begin, 3 packages, action: Uninstall
[1E80:126C][2015-12-29T11:23:32]i204: Plan 2 msi features for package: MechWarrior_Online.msi
[1E80:126C][2015-12-29T11:23:32]i203: Planned feature: DirectXRedist, state: Advertised, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1E80:126C][2015-12-29T11:23:32]i203: Planned feature: MechWarriorOnlineInstall, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1E80:126C][2015-12-29T11:23:32]w208: Plan disabled rollback for package: MechWarrior_Online.msi, due to incomplete cache: Partial, original rollback action: Install
[1E80:126C][2015-12-29T11:23:32]i000: Setting string variable 'WixBundleLog_MechWarrior_Online.msi' to value 'C:\Users\TEMP\AppData\Local\Temp\MechWarrior_Online_20151229112331_0_MechWarrior_Online.msi.log'
[1E80:126C][2015-12-29T11:23:32]w321: Skipping dependency registration on package with no dependency providers: dotNetFx40_Full_x86_x64.exe
[1E80:126C][2015-12-29T11:23:32]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86.exe
[1E80:126C][2015-12-29T11:23:32]i201: Planned package: MechWarrior_Online.msi, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: None, cache: No, uncache: Yes, dependency: Unregister
[1E80:126C][2015-12-29T11:23:32]i201: Planned package: dotNetFx40_Full_x86_x64.exe, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E80:126C][2015-12-29T11:23:32]i201: Planned package: vcredist_x86.exe, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E80:126C][2015-12-29T11:23:32]i299: Plan complete, result: 0x0
[1E80:126C][2015-12-29T11:23:32]i300: Apply begin
[2240:062C][2015-12-29T11:23:34]w308: Automatic updates could not be paused due to error: 0x80040154. Continuing...
[2240:062C][2015-12-29T11:23:34]i360: Creating a system restore point.
[2240:062C][2015-12-29T11:23:35]w363: Could not create system restore point, error: 0x80070422. Continuing...
[2240:062C][2015-12-29T11:23:35]i326: Removed dependency: {9f17023b-d04f-432b-b08a-3bb4c3a7ed3c} on package provider: {1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}, package MechWarrior_Online.msi
[2240:062C][2015-12-29T11:23:35]i329: Removed package dependency provider: {1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}, package: MechWarrior_Online.msi
[2240:062C][2015-12-29T11:23:35]i301: Applying execute package: MechWarrior_Online.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}v1.6.1.0\MechWarrior Online.msi, arguments: ' ALLUSERS="1" ARPSYSTEMCOMPONENT="1" INSTALLLOCATION="C:\Program Files (x86)\Piranha Games\MechWarrior Online" TEMPPATCHLOCATION="C:\Program Files (x86)\Piranha Games\MWOUpdate" MAKEDTSC="" MAKESMSC=""'
[2240:062C][2015-12-29T11:23:36]e000: Error 0x80070643: Failed to uninstall MSI package.
[2240:062C][2015-12-29T11:23:36]e000: Error 0x80070643: Failed to execute MSI package.
[1E80:126C][2015-12-29T11:23:36]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1E80:126C][2015-12-29T11:23:36]i319: Applied execute package: MechWarrior_Online.msi, result: 0x80070643, restart: None
[1E80:126C][2015-12-29T11:23:36]e000: Error 0x80070643: Failed to execute MSI package.
[2240:062C][2015-12-29T11:23:36]i323: Registering package dependency provider: {1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}, version: 1.6.1.0, package: MechWarrior_Online.msi
[2240:062C][2015-12-29T11:23:36]i325: Registering dependency: {9f17023b-d04f-432b-b08a-3bb4c3a7ed3c} on package provider: {1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}, package: MechWarrior_Online.msi
[1E80:126C][2015-12-29T11:23:36]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No



and yes ive tried to contact support but it keeps tellin me I need a an app to open it so I haven't found a way to get with them.

Edited by Zealousy, 29 December 2015 - 10:46 AM.

[p4r4g0n]

Have you contacted support@mwomercs.com on this? They are probably the best people to help you with this.

[Raubwurst]

Zealousy, on 29 December 2015 - 10:26 AM, said:

and yes ive tried to contact support but it keeps tellin me I need a an app to open it so I haven't found a way to get with them.

An App to open what? You just have to write an email to them.

[Tesunie]

What ways have you tried to uninstall?

I have never needed to try, but you can always try with the programs manager within your computer's Control Panel.

If you hadn't already tried to manually delete the program by hand, I would have recommended you to boot up the patcher and run the repair tool from there if you were experiencing any issue with the game.


I'd suggest at this point to contact Support via E-mail, as previously suggested by another user in this thread. They might take a while to get to you, but they have always been very helpful for me.