9 replies to this topic

[mr bear]

Getting about 500+ Ping to NA at the moment on Starhub in the evenings
300+ in the afternoon.

Used to be under 300 previously.

What broke?

[Ekezial]

Same here, also on starhub fiber
mornings will be ok
afternoon will be 300+ and it will crawl slowly up
10pm-12am = 500-600ms
1am to 3am onwards it will slowly drop to normal (230)

[Lacoi]

thought i was the only one.
been getting a consistent 600+ping on NA servers.

[Mycrus]

mr bear, on 29 November 2015 - 05:11 AM, said:

Getting about 500+ Ping to NA at the moment on Starhub in the evenings
300+ in the afternoon.

Used to be under 300 previously.

What broke?

didn't notice anything... because all I play is oceanic

[mr bear]

Starhub says:
Thank you for your e-mail.

To allow us to better understand this issue, we would appreciate it if you could perform the following tests and provide us the information below:

1. 3x Bandwidth Test (via Starhub test portal) Refer to the Network Utilities Guide on how to perform the test
2. 3x Traceroute to the affected website (using computer command prompt - CMD) Refer to the Traceroute.txt on how to perform the test
3. For the gaming issue reported, we would require the following information.
- Able to resolve with PC directly connected to Residential Gateway:
- Any difference in game experience between day & night:
- Affected game title: http://mwomercs.co
- Game server URL/IP/ports (via netstat -b - Refer to the attachment how to perform the test):
- Perform tracert to the game IP address
- In-game latency/ping (print screen with the full desktop display)
- Test account userid/password:
- URL for game client download:
- Game provider or server admin contact number/email:

Please be advised to forward the all test results and screenshots to us via helpdesk@starhub.com. For any screenshot are to include the full desk bar display.

Lastly, we would like to inform you that the above tests should be conducted via a direct LAN connection.

If you have any questions on StarHub services, please e-mail to this address or fax in to 6720 5000.

------------------------
So being dumb here.. what is the IP of the game server?

[ShinVector]

Hmmmmm.......

Been getting terrible latency to NA for M1 for nearly a month as well..
Initially though this was an M1 only problem but hmmm.. Seems like it might not be.

What I noticed was there is issue with the routes that used to from M1 through to OVH via Coresite Any2 Internet Exchange.

http://www.coresite....ng-participants

See...
OVH SAS AS16276
M1 Limited AS4773
StarHub, Ltd. AS38861

Edited by ShinVector, 04 December 2015 - 12:57 AM.

[Mycrus]

I'm getting normal latency to NAM server btw... 250ms... starhub 300mbps fibre..

[ShinVector]

Mycrus, on 04 December 2015 - 06:32 AM, said:

I'm getting normal latency to NAM server btw... 250ms... starhub 300mbps fibre..

Digging around....

Found out there is a submarine cable fault that broke the connectivity between Coresite Any2 to M1.
No wonder it is taking so, long to fix... At least good to know it temporarily....

No sure if other Singapore ISP is affected by the same issue.

Normal latency for M1 to NA is 232-239ms.

Edited by ShinVector, 07 December 2015 - 12:11 AM.

[mr bear]

Well..
Issue seems to have been fixed. Getting my usual 230-250+ Ping to NA again.

[ShinVector]

It seems the M1 issue got fixed today.

Back to around 230+ for NA. Interesting.