18 replies to this topic

[Brandarr Gunnarson]

Dear PGI:

With all the disconnect problems going on, I think it's time you revaluated the content of your 'Mech Packs.

A lot of people would prefer to have a block of MC over a block of Premium Time. Why not just give us the 2500 MC (or even 2000) and let us choose what to do with it?

I'm sure many would still use it to buy Premium Time.

But for those that experience connection issues, getting Premium Time represents a diminished value on the 'Mech Pack. Having that value represented in MC would make it a more attractive purchase to more people.

Since blocks of Premium Time are supposedly of equal value to certain amounts of MC (as per your pricing) and both are digital products, this would present no loss of real dollar amounts to PGI.

However, it would present a way for a significant portion of your customer base to not lose value on their purchase due to factors beyond their control. Factors such as:

• General client instability,
  
• Client instability in the face of packet loss,
  
• ISP/location problems,
  
• Reconnect penalties robbing rewards while PT is running,
  
• Reconnect penalties preventing joining a match while PT is running, and
  
• Server issues and/or downtime.

I, personally, am hesitant to buy 'Mech Packs because I know I will lose value on my purchase due to these concerns; some of which are actually the responsibility of PGI.

I know I cannot be the only person out there with this sentiment.
_______________

As for my personal experiences, I struggle with connection issues and client instability every single time I try to play. It is very frustrating.

Premium Time running make this experience even more frustrating.

• Every time I cannot log in to the game is Premium Time wasted.
  
• Every time I drop from a game and cannot return within 2 minutes is Premium Time wasted.
  
• Every time I drop from a game and come back to find I have been killed is Premium Time wasted.
  
• Every time I have to suffer progressively longer penalty times is Premium Time wasted.

Sometimes, I have entire days where I cannot log into the game for factors beyong my control.

The Premium Time I have gets wasted to the point where there is no value in it.

I would really like PGI to make this change in the interest of fairness and making it right for their customers.

Thanks!

[Brandarr Gunnarson]

7/15 Issues:

Oceanic server inaccessible; check box is grayed out. Noted from 1:30pm to 4:00pm Beijing Time.

NA server providing pings of approximately 320-450; not playable range.
EU server providing pings of approximately 380-520; not playable range.
_______________

Edit: Updated

Oceanic still down as of 10:12pm, Beijing Time
http://mwomercs.com/...ia-server-down/

Edited by Brandarr Gunnarson, 15 July 2016 - 06:12 AM.

[Brandarr Gunnarson]

Update:

In the interest of transparency, 7/16 and 7/17 have been the two best days I can remember having in what seems like forever.

Perhaps the above mentioned Oceanic server inaccessibility was some kind of maintenance.

However:
http://mwomercs.com/...layer-punished/
http://mwomercs.com/...sub-par-hitreg/

Two threads displaying similar consistent problems. These issues are not isolated.

Edited by Brandarr Gunnarson, 17 July 2016 - 08:35 PM.

[El Bandito]

I laugh at the players who had accumulated hundreds and hundreds of unused hours of PT, especially those who had been saving from the days of Founders. Many of you quit/will quit the game even without touching them, which I find hilarious.

Edited by El Bandito, 17 July 2016 - 10:58 PM.

[Elizander]

El Bandito, on 17 July 2016 - 10:58 PM, said:

I laugh at the players who had accumulated hundreds and hundreds of unused hours of PT, especially those who had been saving from the days of Founders. Many of you quit/will quit the game even without touching them, which I find hilarious.

I nearly used up mine! I think I still have a month and a half left tho. :3

[Deathlike]

El Bandito, on 17 July 2016 - 10:58 PM, said:

I laugh at the players who had accumulated hundreds and hundreds of unused hours of PT, especially those who had been saving from the days of Founders. Many of you quit/will quit the game even without touching them, which I find hilarious.

In the grand scheme of things... it's worth nothing.

[Ace Selin]

Whilst playing on 3G wifi has issues, id rather the MC over premium time so that i can spend it on things i want.
It would also be a nice way of differentiating packs as many people have months or years of premium time already.
So i like the idea OP.

El Bandito, on 17 July 2016 - 10:58 PM, said:

I laugh at the players who had accumulated hundreds and hundreds of unused hours of PT, especially those who had been saving from the days of Founders. Many of you quit/will quit the game even without touching them, which I find hilarious.

Agreed just use it even if its only for a few hours a week its better than nothing or wasting it.

[Brandarr Gunnarson]

El Bandito, on 17 July 2016 - 10:58 PM, said:

I laugh at the players who had accumulated hundreds and hundreds of unused hours of PT, especially those who had been saving from the days of Founders. Many of you quit/will quit the game even without touching them, which I find hilarious. http://static.mwomercs.com/forums//public/style_emoticons/default/tongue.png

Well, that's not me. I don't have ridiculous amounts of PT just waiting untouched.

When I buy a 'Mech Pack I don't consider that I am really buying the 'Mech, per se. I consider that I am buying early access to play the 'Mech, 'Mech Bays and PT.

Things like badges and titles are literally worth nothing to me and I couldn't care less if they exist or not.

It's just that there are so many difficulties in getting the full (or good) value out of PT, that it's real value is vastly diminished.

For that reason and being apparently all the same to PGI according to their pricing, I think it would be a better value to people if they got MC instead of PT.

I'd even prefer a choice of either 30 Days PT or 2000 MC. The latter is supposedly less valuable, but I would personally get more value out of it.

Edited by Brandarr Gunnarson, 18 July 2016 - 02:34 AM.

[TELEFORCE]

I'd love to get MC instead of premium time. I find it hard to get my use out of premium time because of how crazy my play schedule can be. With MC, I would be able to do different things with it, like buying camo patterns, decals, or even premium time.

[MeiSooHaityu]

Premium Time never quite seemed worth it to me. I don't play enough to get my money's worth. If it comes in packs, that's fine, but I'm not going out of my way to buy PT exclusively.

At least I have a lot of C-Bill booster mechs and even a couple Champion mechs if I really need more C-Bills or XP.

I wouldn't mind just a chunk of MC instead, but I don't see PGI doing that. MC buys camo, mechs, items, etc... It's too valuable to give away in large amounts. Premium Time? It's value is negligible I think as far as they are concerned.

[El Bandito]

Deathlike, on 18 July 2016 - 12:04 AM, said:

In the grand scheme of things... it's worth nothing.

In the grand scheme of things... we are worth nothing.

[Peter2k]

I'd rather have MC so I can buy premium time when I can actually play
Like a weekend
The next few hours and so on

And I can do other stuff with it as well of course


Doubtfull that PGI would even consider it though

[Mudhutwarrior]

I still think 90% of ping or disco issues lie with the connection not the source. Its pretty unfair to blame PGI for all of it.

I think many of you know I have no problem blaming PGI when its warranted. This ain't one of them.

[Brandarr Gunnarson]

Mudhutwarrior, on 18 July 2016 - 03:55 AM, said:

I still think 90% of ping or disco issues lie with the connection not the source. Its pretty unfair to blame PGI for all of it.

I think many of you know I have no problem blaming PGI when its warranted. This ain't one of them.

Blaming PGI for disconnect issues is not what this thread is about.

This thread is asking PGI to give people with DC issues an equal value of purchase to those that don't have those issues.

[Brandarr Gunnarson]

7/20 Update:

~3:20 1st log in: Unable to log in, Check internet error; second attempt, success
~4:40 Drop from Mech lab to log-in: Unknown error
~4:47 Unable to log in: Unknown error; retry success

Game 1: hit reg issues and rubberbanding, ping ~90; significantly affected play and rewards
Game 6: hit reg issues and rubberbanding in combat only, ping ~90; significantly affected play and rewards
Game 7: minor hit reg and rubber banding, ping ~90; affected play and rewards
Game 9: extreme hit reg and rubber banding, ping ~90; effectively unplayable

6:50 logged out

All times and dates are Beijing Time

Additional issues since 7/19 Patch:

Longer load times between matches (into 'Mech Lab). I averaged 1-2 minutes load time after every match today.

http://mwomercs.com/...ab-after-match/

This, combined with Match Maker waiting times, presents a significant drain on playable time. This would also eat into PT when Active.

7/18 and 7/19, no time available to play due to schedule.

Edited by Brandarr Gunnarson, 20 July 2016 - 03:05 AM.

[Brandarr Gunnarson]

7/21 Update:

Log-in 1: 1:35pm, no issues
Game 1: 1:37pm, inifnite loading wheel forced to restart client
Log-in 2: 1:45, no issues
Rejoin (Game 1): restart and rejoin took more than 2 minutes, no rewards + incurred DC wait time penalty, ping ~90; enemy team had 1 at 0 ping
Game 2: 2:07pm, no issues, very long wait time for match maker (10+ min), ping ~100
Game 3: 2:22pm, no issues, ping ~100
Game 4: 2:35pm, 1 DCed, reconnected only after all team members killed, ping ~100
Logged out: 2:45, time constraints

Recent related threads:
http://mwomercs.com/...-of-dc-tonight/
http://mwomercs.com/...377-cant-login/
http://mwomercs.com/...e-dc-penalties/
http://mwomercs.com/...2-second-saves/

Edited by Brandarr Gunnarson, 23 July 2016 - 01:06 AM.

[Brandarr Gunnarson]

Ok, probably no one cares about updates on my personal connection issues, but I'm still going to post links to connected issues threads as evidence that this is not an isolated issue.

http://mwomercs.com/...475-connecting/
http://mwomercs.com/...f-connect-time/
http://mwomercs.com/...nt-disconnects/

[Carl Vickers]

El Bandito, on 18 July 2016 - 03:32 AM, said:

In the grand scheme of things... we are worth nothing.

Sorry Bandito, I couldnt hear you out on your island. Bout time for you to buy another mech pack.

[kf envy]

Brandarr Gunnarson, on 14 July 2016 - 10:36 PM, said:

Dear PGI:

With all the disconnect problems going on, I think it's time you revaluated the content of your 'Mech Packs.

A lot of people would prefer to have a block of MC over a block of Premium Time. Why not just give us the 2500 MC (or even 2000) and let us choose what to do with it?

I'm sure many would still use it to buy Premium Time.

But for those that experience connection issues, getting Premium Time represents a diminished value on the 'Mech Pack. Having that value represented in MC would make it a more attractive purchase to more people.

Since blocks of Premium Time are supposedly of equal value to certain amounts of MC (as per your pricing) and both are digital products, this would present no loss of real dollar amounts to PGI.

However, it would present a way for a significant portion of your customer base to not lose value on their purchase due to factors beyond their control. Factors such as:

• General client instability,
  
• Client instability in the face of packet loss,
  
• ISP/location problems,
  
• Reconnect penalties robbing rewards while PT is running,
  
• Reconnect penalties preventing joining a match while PT is running, and
  
• Server issues and/or downtime.

I, personally, am hesitant to buy 'Mech Packs because I know I will lose value on my purchase due to these concerns; some of which are actually the responsibility of PGI.


I know I cannot be the only person out there with this sentiment.
_______________

As for my personal experiences, I struggle with connection issues and client instability every single time I try to play. It is very frustrating.

Premium Time running make this experience even more frustrating.

• Every time I cannot log in to the game is Premium Time wasted.
  
• Every time I drop from a game and cannot return within 2 minutes is Premium Time wasted.
  
• Every time I drop from a game and come back to find I have been killed is Premium Time wasted.
  
• Every time I have to suffer progressively longer penalty times is Premium Time wasted.

Sometimes, I have entire days where I cannot log into the game for factors beyong my control.


The Premium Time I have gets wasted to the point where there is no value in it.

I would really like PGI to make this change in the interest of fairness and making it right for their customers.

Thanks!

agree only got to use 15 to 20 mins of it do to DC problems going on.