4 replies to this topic

[MadHornet]

While this could boil down to me not paying attention enough, I feel that it's still really cheeky and annoying.

I had just bought a 'mech that I had enough C-bills for, and that's what the payment usually defaults to, but I had just enough MC to purchase the 'mech, so it defaulted to MC instead of Cbills, so I mistakenly clicked "yes" because I thought it asked for Cbills like the last 20 times I bought a 'mech. So I accidently spent MC on something I didn't intend to because it switched the default payment method purely based on the fact that I had enough. If I really wanted to pay with MC, I would have actually switched my method to MC, but this defaulting comes off as really cheeky and deceptive, whether or not it's intentional. I really meant to put the MC into something else.

[McValium]

Just send in a support ticket. They are usually fairly generous refunding situations like this.

[Aiden Skye]

Happens. Support will fix you up.

[TLBFestus]

It's true, their support is 2nd only to the art dept. They've cheerfully fixed issues and issued refunds, but that's what happens when you have experienced people.

[MadHornet]

McValium, on 20 January 2017 - 02:19 PM, said:

Just send in a support ticket. They are usually fairly generous refunding situations like this.

Where precisely? I looked in the support section, I'm guessing billing?