2 replies to this topic

[Matt Newman]

Release Dates and Availability Information


Q: What are the release dates for the new Resistance IS Hero ‘Mechs?

All Resistance IS Hero ‘Mechs will be delivered to eligible Pilots (according to their purchases) starting in the June 20th patch. Any purchases of a Resistance IS Hero Pack after that date will be injected into player accounts every hour, on the hour.


Q: What is the release date for the Standing Cockpit Item?

Purchasers of a Resistance IS Hero Pack will receive their associated Cockpit Standing Item upon delivery of their 'Mech(s), starting June 20th 2017.

The Cockpit Standing Item will become available for purchase in-game with MC


Q: When will the Resistance IS Hero variants be available for purchase in-game with MC?

Dec 5th 2017. Oct 3rd


Q: What is the incentive to purchase these Resistance IS Heroes now through the website, rather than waiting for their release for purchase with MC?

The price of each Resistance IS Hero Pack represents a significant savings compared to their eventual cost for direct purchase using MC. The inclusion of 1 Mech Bay and Standing Cockpit Item with each Resistance IS Hero Pack further increases the value of a Resistance IS Hero Pack purchase compared to their eventual MC purchase prices.

While these Resistance IS Heroes will become available for purchase with MC on Dec 5th 2017, the inherent value provided from purchasing a Resistance IS Hero Pack through the website makes it the superior avenue for acquiring these 'Mechs.

Q: What will the MC prices be for these Resistance IS Hero 'Mechs when they release for purchase with MC on Dec 5th 2017?

As per the standard MC pricing structure, these Resistance IS Hero 'Mechs will be priced at the following:

Light Mechs
Urban Mech - 2,250 MC
Panther - 2,625 MC
Wolfhound - 2,625 MC

Medium mechs
Crab - 3,750 MC
Enforcer -3,750 MC

Heavy Mechs
Grasshopper - 5,250 MC
Black Knight - 5,625 MC

Assault Mechs
Mauler - 6,750 MC
Zeus - 6,000 MC
King Crab - 7,500 MC


Q: Someone Gifted me a Resistance IS Hero Pack, which I’ve redeemed successfully through the Redeem Portal. When will I receive my Resistance IS Hero?

Delivery of items received from a Resistance IS Hero Gift Code will also begin starting June 20th 2017.


Q: Are there any Early Adopter Rewards associated with these Resistance IS Hero 'Mechs?

No.


Q: Has a sale end date been announced?

The Resistance IS Hero should be available for purchase indefinitely.

[Matt Newman]

General Questions

Q: How were the names of these Hero 'Mechs determined?
The Inner Sphere "Resistance" Hero 'Mech names are inspired either by the characteristics and actions of their associated 'Hero' Pilot in BattleTech/MechWarrior lore, by their custom Hero Pattern, or by a combination of those two components.

Q: Can the Inner Sphere "Resistance" Hero Packs be Gifted to others? I.E. Can I buy this for a friend?
Yes! Each Inner Sphere "Resistance" Hero Pack will be available for purchase as Gift Codes through the MechWarrior Online Gift Store.

Q: Do I need empty Mech Bays in preparation for receiving my 'Mechs?
Each Pack comes with 1 Mech Bay to house your newly acquired 'Mech.

Q: Can I apply Standard and Faction Patterns to these Hero 'Mechs?
Yes!

Q: If I remove the unique Hero Pattern from a Clan Hero 'Mech, can I re-apply it to that 'Mech later?
Yes, and there would be no cost in re-applying it. However, you can only apply that Hero Pattern to the Hero variant! You cannot apply the Hero Pattern to any other variants of that Chassis!

Q: Can I apply custom Colors to the unlocked Color channels of these Hero Patterns?
Yes!

Q: Can I sell back a Hero 'Mech in-game for C-Bills?
Yes, though we do not recommend doing so.

Q: If I sell a Hero 'Mech, can I re-purchase it at a later date?
You can sell your Hero 'Mechs at any time, but you will only be able to re-acquire them when they become available for purchase with MC.

Q: What guarantees can be made about the balance of these Mechs?
Only that we will try to provide as fair an experience for all players, Clans and Inner Sphere alike. This may mean "nerfing" or "buffing" some weapons or adding Quirks to the 'Mechs at a later date.

Q: What are the Hardpoint details?
Hardpoints and other 'Mech details can be found towards the bottom of the Inner Sphere "Resistance" Heroes page.

Q: What are the Quirk details?
Any Quirks for these Inner Sphere "Resistance" Hero 'Mechs will be determined closer to the ship date.

[Matt Newman]

Payment Information


Q: Which payment methods do you accept?
For direct credit card transactions we currently accept Visa, MasterCard, and American Express. Credit cards that are not accepted for direct transactions, such as Discover card, are usually functional when processed using a standard or guest PayPal account as an intermediary. We also accept most other major payment options through our current Global Payments option.
Payment options vary by country. Please click the Contact Us button at the bottom of the payment portal or contact Piranha Games support directly at billing@mwomercs.com if you have a specific payment question.

Q: Where is the payment option I previously used?
Due to a transition of our payment services, several payment options are still being freshly contracted out to PGI. We hope to make them available again as soon as possible. Please click the Contact Us button at the bottom of the payment portal, or contact Piranha Games support directly at billing@mwomercs.com if you would like to inquire about a missing payment option.

Q: Will this Collection be available for purchase worldwide?
Yes, except where prohibited by law.

Q: What can I do if I have encountered a problem with my purchase?
Please click the Contact Us button at the bottom of the payment portal or contact Piranha Games support directly at billing@mwomercs.com and our Support services will be happy to help you out. Please provide them with as much information as possible, such as a summary of the issue, the items being purchased, and the payment method being used.

Q: The payment portal looks different than it used to. Who or what is Xsolla?
Xsolla is a global payment processor with a specific focus on providing payment infrastructures for videogame developers and publishers. Their customer support network is unparalleled, and we have been extremely happy with their performance since our recent transition.

Q: Why can't I seem to process a successful transaction using PayPal Credit?
PayPal Credit is currently not supported, but we are working with Xsolla and PayPal to resolve this problem.

Q: Am I able to get a refund for my purchase, if necessary?
Refunds are granted without issue in cases where none of the content has yet been delivered. If your content has been partially or fully delivered prior to the refund request, particularly in cases where some or all of that content has been consumed or used since its delivery, refund eligibility is not guaranteed and must first be evaluated and approved by Support services.