24 replies to this topic

[Mystere]

xXBagheeraXx, on 10 June 2017 - 09:41 PM, said:

Flash

That piece of software excrement needs to be globally exterminated, pronto!

[Davegt27]

also this



Olga Bugrova (Piranha Games)

Jan 14, 13:14


Hi Dasgtnut27,

Could you please also back up your C:\Users\<username>\Saved Games\MechWarrior Online folder somewhere safe and then delete it?

- Shut down the MWO client
- Bring up your Start Menu
- Search for and run Internet Options
- Click the Advanced tab
- Click the 'Reset...' button
- In the next window, click the Reset button
- Attempt to launch MWO

If the issue still persists after running above steps, please try following next instructions:

- Open Internet Explorer
- Hit the Alt key to bring up your File, Edit, etc toolbar
- Click File
- Check Work Offline
- Click File again
- Uncheck Work Offline
- Close IE
- Launch MWO and attempt a log-in

Please let me know if issue persists and send me
- your location
- your ISP
- Whether you use wifi or wired connection

Regards,

Olga Bugrova
Technical Support Representative
Piranha Games





Dasgtnut27
Dasgtnut27

Jan 12, 14:04


I did update my driver to 16.1 a few days ago they called it an hot fix

had one disconnect after the update,

so I have had 4 disconnects since I sent in the ticket
I did lower my in game graphics settings that seemed to solve the problem where I had to turn off my PC, so at least I haven't had to turn my PC off and then back on

the old problem was call Cryengine failure and the I would disconnect (if you want to look up old records)
I dont see any Cryengine fail notice anymore (that ended around Nov 2014) but I still get disconnects

at one time I ran a NIVIDA card but in an effort to fix the problem I bought the Radeon card and the NIVIDIA was sent in as a warranty
repair (the came and said there was nothing wrong with the NIVIDIA card and sent it back to me)

I did make it back into matches on all of my disconnects except one
just not in the short time that is allotted

[xXBagheeraXx]

Its not disconnects, Its crashes. Hard program failures.

[xXBagheeraXx]

The Pug Commander, on 11 June 2017 - 11:12 AM, said:

just reinstall window.....fixes allot of problems every time and if you know what your doing you can do it in under a hour. I IaM being silly but that would fix it probably unless you got a hardware error. believe it or not i have seen intermittent computer problems with bad memory or a power supply causing programs to crash. It does like a problem with flash to me though.

Leaning towards that but ive got a LOOOT of stuff on here thats hard to get again/replace

[Davegt27]

they used to be called cry engine fails

at one point I even removed my NIVDIA card and sent it in for repairs

did you set your game setting to min?