13 replies to this topic

[Listerine]

Hey, I brought mech for my old account ( which i dont use).... have sent mwo a email, will they refund me the money or move mech over to my main account ? Thankyou

[Lorcryst NySell]

Hmmm.

I think they can move the 'Mech around but ...

Did you buy a Hero/Package with Real Cash ? I know that those packages can be moved.

Did you buy a single 'Mech ingame, using / ? For those I don't know ...

[Appogee]

Support will likely help you one way or the other.

[jss78]

Yeah, can't speak for them in this specific case, but they were very helpful when I bought something by accident myself.

[El Bandito]

Support is helpful and timely, unlike the devs...

[qS Sachiel]

Note you have spelt 'brought', where I imagine you mean bought(purchased).

I can't promise that they will help you, but if you have a positive outcome I expect they will refund you the money and you will need to perform the transaction again, so that it becomes a legitimate sale.

[Listerine]

Thx for the replies everyone, Yes i Bought with real money 1 mech, I will let you all know what happens, but by the sounds of it should be np

[Felbombling]

The PGI support staff are pretty damn good. I've had a few occasions to deal with them, and they have been perfectly responsive and helpful to me, as a customer. I'd be surprised if you didn't have a positive outcome.

[isittaken]

Just a Update, I have recieved no reply from pgi, have emailed them from my other account , hopeing to hear something tomorrow

[McValium]

remember on the weekend and on holidays (like today) the office is not staffed

[Internal Obedience XIII-omega]

I see no reason why they cannot fix it, items are virtual, moving 00010101010s is easy as injecting and removing.

[Listerine]

Hey Everyone, they got back to me and gave me full cash refund, so overall a very positive experience , thx for your help

[Dread Render]

PGI is really very good at this kind of thing.
You went through Tech Support right?
... You should have no trouble.

Edit:
I hope you were polite... you know they are Canadians right?
If you were not all bets are off man.

Edited by Dread Render, 06 September 2017 - 09:33 AM.

[MechaBattler]

This happened to me. They couldn't directly move it to another account. It was more like they refunded it and then gave me the code to apply to the other account. But that was a long time ago. Maybe they changed it.