14 replies to this topic

[Marius Evander]

The Advent Day 14 Event Mission, errrr, wheres the reward ? its not in owned decal's anywhere , its not in ALL Decals under E ???

Help please ty.

Edited by Cadoazreal, 14 December 2017 - 03:56 AM.

[kesmai]

There is a minimal chance, and be not offended, that you mixed up decal and cockpit item.
If not, i apologize for disturbing this thread.

[Nameless King]

I got my decal co not sure.

[Zh0u]

Have you clicked Redeem at the events page?

[Juodas Varnas]

kesmai, on 14 December 2017 - 03:58 AM, said:

There is a minimal chance, and be not offended, that you mixed up decal and cockpit item.
If not, i apologize for disturbing this thread.

It IS a decal

Here's the decal and how it looks.

Edited by Juodas Varnas, 14 December 2017 - 04:54 AM.

[JC Daxion]

you most likely need to play another match after you claim it or just relog

Edited by JC Daxion, 14 December 2017 - 05:51 AM.

[Bombast]

I don't suppose you guys have emailed support?

[Mechrophilia]

I got an actual error code when I redeemed one of my advent prizes. I didn't bother figuring out what I may not have received. But anyway, I can attest to these redeem-errors being legitimate.

Edited by Mechrophilia, 14 December 2017 - 09:13 AM.

[Escef]

Bombast, on 14 December 2017 - 08:49 AM, said:

I don't suppose you guys have emailed support?

Of course not, why would they do something that might resolve the problem when they can whine on the forums instead?

[Marius Evander]

Escef, on 14 December 2017 - 12:54 PM, said:

Of course not, why would they do something that might resolve the problem when they can whine on the forums instead?

have you ever emailed support? They didnt even know that we were promised on the forums to get the rewards for the clan v clan IS v IS battles that got removed, they are much more oblivious and a lot less likely to be helpful than the Gentlemen who play this game.

If you thought my origional post was whining, not requesting help, I think you need help in understanding communication in the English Language.

Thankyou to those attempting to offer assistance

Edited by Cadoazreal, 14 December 2017 - 04:17 PM.

[Bombast]

Cadoazreal, on 14 December 2017 - 04:16 PM, said:

have you ever emailed support? They didnt even know that we were promised on the forums to get the rewards for the clan v clan IS v IS battles that got removed, they are much more oblivious and a lot less likely to be helpful than the Gentlemen who play this game.

This has not been my experience with support, at all. They're fast to respond, and can be generally trusted to sort out 'account issues' the same day you bring them up.

This isn't a game breaking bug or something that requires a patch - It's a simple injection issue. If you are indeed missing it, and should have gotten it, they can certainly sort that out for you.

[Marius Evander]

And, yeah, I had to relog in to make the decal appear.

[Rat of the Legion Vega]

Bombast, on 14 December 2017 - 04:21 PM, said:

This has not been my experience with support, at all. They're fast to respond, and can be generally trusted to sort out 'account issues' the same day you bring them up.

Whenever I've ever contacted support, I've had to wait several days (or weeks) only to be usually told "sorry we can't help you" in some passive aggressive tone. I like PGI in general, but I don't think their support is particularly great compared to other MMOs I've played.

Edited by Rat of the Legion Vega, 14 December 2017 - 05:26 PM.

[Escef]

Cadoazreal, on 14 December 2017 - 04:16 PM, said:

If you thought my origional post was whining, not requesting help, I think you need help in understanding communication in the English Language.

If you thought posting on the discussion forum was more likely to resolve your problem than customer support is than you might need to lay off the sauce.

[Xetelian]

Have you any decals?

To view decals you need to go to the decal tab. Change the selection of decals from ALL to OWNED, it is the dot above the decal button. Then you need to change the drop down menu from NEW to ALL.


I hope that was all the issue was.